Barrier Networks

Barrier Networks Managed Security Information and Event Management (SIEM)

Our Managed SIEM Service provides customers with first-class security expertise, advanced threat intelligence, efficiency and automation. Our cyber security experts are well placed to manage the system effectively ensuring that security incidents and breaches are handled swiftly and accordingly.

Features

  • SIEM & Log Management
  • Asset Discovery
  • Vulnerability Management
  • Cloud, Host and Network Intrusion Detection System (IDS)
  • Machine Learning (ML) & Artificial Intelligence (AI)
  • User and Entity Behavioural Analytics (UEBA)
  • Pre-configured Correlations / Use Cases Available
  • Highly Customisable Correlations and Usecases
  • Incident Response (IR) Support
  • OPEX Based Model

Benefits

  • Reduce Business Risk
  • Reduce the Time to Detect and Respond to Incidents
  • Reduce Time taking Investigating False Positives
  • Increase Return On Investment in Security Tooling deployed
  • Identify Previously un-monitored Anomalous or Malicious Behaviour
  • Increase visibility: Identify Previously un-monitored Anomalous or Malicious Behaviour
  • Replace Existing investments in Vulnerability Scanning and Asset Scanning
  • Streamline compliance reporting, including GDPR, PCIDSS and ISO27001
  • Protect Against Insider Threat
  • UK Based

Pricing

£1000 per instance per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 7 1 4 5 2 1 7 1 6 9 6 3 8 2

Contact

Barrier Networks

Iain Slater

0141 356 0101

info@barriernetworks.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints No
System requirements Deployment of Virtual Sensors in Customer Network / Cloud

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority Level will be agreed based on Use Cases and will result in a Phone Call to the Customer Point of Contact, an Email depending or a notification in the Managed Service Portal – depending on Priority Level all may occur. Questions raised by the customer will be for change or information, these are responded to within 48 working hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Support is included within the Service either 8x5 (Mon-Fri) or 24x7. The critical success factor for delivering world class Security Operation Centre services is the maturity of the people, skills and SOC handling processes. The SOC is supported by the following roles; Level 1 Analyst, Level 2 Analyst, Level 3 Analyst, SOC Manager. More details are availbale in the service definition.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Barrier Networks onboards customers by gathering all key information required to bring the service live. All system information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Detailed design documentation is derived from this initial documentation. The detailed design is agreed and signed off by both parties prior to implementation. A full copy of the system documentation is provided following user acceptance testing. Upon the service commencement, the Managed SOC monitoring team will start the baseline of the Customer’s network. The initial baseline process shall be conducted during the first 30 days and subsequent baselines will be conducted every 3 months thereafter. Baselining starts by measuring normal activity on a network or network device. That measurement is used as threshold, or baseline, to detect unusual patterns or changes in levels of activity. With this method, a security expert can focus efforts on evaluating anomalies instead of looking for them by reviewing huge log files.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction You can download your raw logs at any time. If you do not renew your subscription, we will keep the raw logs for 90 days after your subscription expires, giving you a grace period to restart your service. After 90 days, your data will be destroyed.
End-of-contract process All Software functionality is provided for the duration of the contract with Barrier Networks. Once the contract has ceased, the organisation will be off-boarded, information securely deleted from the Barrier Networks database, and tenant is removed at no extra cost. Bespoke off-boarding requirements can be purchased via "Barrier Networks Cyber Security Consultancy Services".

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Service interface No
API No
Customisation available Yes
Description of customisation The service is highly customisable this will be done at the point of implementation and throughout the contract at the customers request.

Scaling

Scaling
Independence of resources Unlike other SaaS solutions that use a multi-tenant architecture, Barrier Networks use a single-tenant data store architecture to securely store your data. Your data is stored in its own dedicated data store, which is completely isolated from other customers’ data. Unlike multi-tenancy, which is prone to data leakage and breakage that can affect multiple customer accounts, single-tenancy ensures that all customers’ data is kept separate and leak-proof.

Analytics

Analytics
Service usage metrics Yes
Metrics types Log volume ingested, alerts and alarms.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold AlienVault

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via the portal at any time
Data export formats CSV
Data import formats Other
Other data import formats Discussed at the time of implementation

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The Service is hosted in AWS and delivers a 99.999% availability
Approach to resilience Unlike other SaaS solutions that use a multi-tenant architecture, Barrier Networks use a single-tenant data store architecture to securely store your data. Your data is stored in its own dedicated data store, which is completely isolated from other customers’ data. Unlike multi-tenancy, which is prone to data leakage and breakage that can affect multiple customer accounts, single-tenancy ensures that all customers’ data is kept separate and leak-proof.
Outage reporting Email

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Management interfaces are governed by role based access control. Support access is via registered accounts
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes Your data is treated as highly confidential, and only a select few staff members have access. This group of employees uses multi-factor authentication to access the Secure Cloud. Strict internal controls and automation enable support for the service while minimising administrative access. Our SOC is subject to a formal information security program that implements various security controls to the NIST Cyber Security Framework. Key controls include: Inventory of Devices, Inventory of Software, Secure Configurations, Vulnerability Assessment, and Controlled Use of Administrative Privileges.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes and configuration management follow ITIL V3 best practice.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All external facing services are subject to monthly vulnerability scans. Patching takes place monthly with emergency patching taking place within 1 week of the vulnerability detection. In extreme circumstances and to protect the security of the organisation and customer, Barrier Networks will patch on the same day.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our SOC provides Intrusion Detection Vulnerability Assessment and security alerting for malicious activity. IDS and Network Monitoring component provides real-time detection of security incidents. If an intrusion/breach is detected, a security alert is issued which generates an automatic ticket within the SOC Helpdesk software. These tickets are classified based on the Priority. Our incident response process is designed in alignment with NIST Special Publication 800-61 Revision 2 and is a service that is available to customers.
Incident management type Supplier-defined controls
Incident management approach Incident Response Service for managing security incident and is based on NIST Special Publication 800-61 Revision 2 . Incidents are logged with a unique case reference number and tracked from triage through to resolution via our service desk platform. We have pre-approved processes / changes for certain tasks, however day to day operation is bespoke per customer and may change depending on the organisation’s needs. Users can report incidents via email, web or telephone. Reports are provided via email upon request. Major incident reports are provided within 48 hours of the incident resolution. Updates available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14 -28 Days, 2 Sensors and Maximum 250GB Log Ingestion

Service documents

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