Nigsun Limited

Load Balancer

Load Balancer automatically distributes incoming application traffic across multiple targets, such as Amazon EC2 instances, containers, and IP addresses. Load Balance offers three types of load balancers that all featured with high availability, automatic scaling, and robust security necessary to make your applications fault tolerant.

Features

  • Network Load Balancer: very high performing TCP traffic balancing
  • Application Load Balancer: balances HTTP and HTTPS traffic
  • Automatically balances traffic across multiple targets – fault tolerant applications
  • Ability to trigger Auto Scaling - ensures application scalability
  • NCSC Cloud Security Principles aligned, Security Cleared
  • Deploy into automated (IaaS) (PaaS) architectures
  • Connectivity N3, HSCN, PSN, Police (ex-PNN), Janet, RLi,
  • 99.9999% availability
  • 24/7/365 service monitoring

Benefits

  • Balances traffic across a Region
  • Ensures only healthy targets receive traffic
  • Distributes traffic across multiple Availability Zones
  • Uncover issues/performance bottlenecks at the granularity of individual requests
  • Hybrid load balancing capability
  • Real-time monitoring with Amazon CloudWatch metrics, logging, request tracing
  • Improves cloud performance by 5X

Pricing

£1 a server a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@nigsun.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 6 8 7 5 5 1 3 6 4 0 9 5 0 3

Contact

Nigsun Limited Syed Kazmi
Telephone: 02079934030
Email: contact@nigsun.net

Planning

Planning service
Yes
How the planning service works
Our Planning Services for Cloud Support takes different approaches depending on circumstances. For fixed/short term engagements, we aim to support a short upfront planning exercise defining objectives, milestones and resource profiles. This enables the Client and ourselves to develop strong, fixed proposals that meet budgetary and business needs.
In more comprehensive digital project we engage enabling an iterative, outcome-based, agile delivery model working with Client teams driving towards agreed common goals.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Nigsun looks to support Skills transfer for its Cloud Support Services through a number of formal and unstructured training activities. The use of these differing approaches will depend on circumstances, and will often be agreed as part of the Statement of Work/Scope during the Onboarding phase. The following highlights approaches we have used and offer to Clients:

* Structured: Formal training, using “classroom”/lecture style format.

* Show-and-tells: Structured presentation to technical and business communities to help communicate experience, knowledge and progress.

* One-2-Ones: Tailored skills transfer with structured content to provide just the right engagement to key, senior or focused Stakeholder groups.

* Buddy/Pair working: Shadowing and collocating to provide skills transfer, experience and knowledge share.

* Multimedia: Interactive training, using technology like Screen Recording/Web Conferencing to reach, record and disseminate messages through reactive, tailored training/seminar exercises.
These approaches provide a cross section of methods that will fit most Projects, Service or delivery environments. All aim to produce or provide lasting skills transfer and knowledge to Clients.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our Cloud Migration Support is appropriate for many delivery scenarios. Our key approach steps include:
* Scan: Identify current skills, resources, processes and tools used in As-Is delivery.
* Confirm: The scope and goal of the migration, extent of the Service, Minimal Viable Product/ Service, Key Stakeholders and Service/business requirements.
* Analyse: Identify the Service Transition, Quality Controls, Assurance/Security requirements, plan clear stages to mitigate risk and deliver goals. Identify back-out risk mitigation.
* Develop/Deliver: Step-wise through the delivery stages, providing audit, quality and assurance as identified to ensure compliance, risk management and Stakeholder confidence: Data Quality, Service Testing etc.
* Assess: Test, review and rework plans following end stage to learn and feedback into migration plans.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • PaaS
  • IaaS
  • SD-WAN

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Nigsun Quality Assurance approach is used across the Service Delivery lifecycle.

* Onboarding/Inception: At the initial phase of any Cloud change project, we will identify the key Quality Controls, Quality Metric(s) and Quality Owners. Typically, this will be owned by your Engagement Lead and communicated/agreed in the Statement of Work. Quality events (e.g. weekly checkpoints) will be agreed as part of the onboarding stage.

* Delivery: During the delivery stage, our Service Quality will typically be managed by:
a) Commercial KPI Scorecard, providing regular performance ad KPI measures set against typical vendor/ supplier controls.
b) Project, Weekly Checkpoint reporting against targets, milestones and resources including Risks and escalations.
c) Delivery, agreement and demonstration of deliverables or outputs against Services targets, SLA’s etc. as agreed in the Statement of Work/Service Agreement.

* Closedown: As part of the formal conclusion of a Service delivery, our Engagement Lead will work with the Client Service Owner to demonstrate and agree delivery of the outcomes to the Standards/SLA’s, and as part of the feedback, identify client quality appraisal against Service moderators.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our range of Cloud Support Services provide direct support to Clients in designing, managing, migrating, transforming or delivering Services on Cloud platforms.

Service scope

Service constraints
Full Service provision as identified in the Service Description.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Within 20 minutes
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
All Nigsun customers have access to ticket and telephone-based support, unless they choose to take an unmanaged service. Customers have access to a named Account Manager who takes overall responsibility for the customer's commercial, technical and support relationship with Nigsun. Customers are assigned a support "pod" based on the type of solution they have with Nigsun. This ensures customers will always be supported by the same core team of support engineers who are technical experts in their particular solution. Enterprise and public sector customers also have access to a named Service Manager in addition to their Account Manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£1 a server a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contact@nigsun.net. Tell them what format you need. It will help if you say what assistive technology you use.