ColIective Intelligence Sytems

CI Connect

Our Student Attendance Management System will enable you to capture and manage attendance through a selection of technologies including card readers, beacons, biometrics. We also use a mobile app where appropriate for attendance gathering, notifications and student feedback. Comprehensive reporting enables student intervention and engagement.

Features

  • Real time attendance management
  • Dashboards
  • Mobile App
  • Notifications
  • Powerful reporting
  • Flexible data collection
  • Highly configurable to fit attendance strategy

Benefits

  • UKVI Tier 4 Compliance
  • Ease of use for staff and students
  • Minimises Academic input
  • Improves student retention
  • Resource utilisation
  • Improves student engagement
  • Analysis of trends and patterns on attendance and absence

Pricing

£5000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

265392993009434

ColIective Intelligence Sytems

Paul Deane

0116 402 6100

sales@cis-connect.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No constraints
System requirements Access through any browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response within one hour during normal working hours. No response currently at weekends unless pre arranged.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The product is supplied as software as a service and as part of this has unlimited access for support with SLA's built in.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes through services detailed separately
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be easily extracted through numerous formats.
End-of-contract process The customer has a choice to continue the contract on the existing terms or if the contract ends there is a small off boarding cost to extract relevant data.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.0 AAA
Accessibility testing None
API Yes
What users can and can't do using the API The API is only available once the system is in use. SOAP and REST available. Access is limited by user permissions.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation User interface can be customised by permissions. Method of data collection is customisable as is reporting. All controlled through an extensive user permissions matrix.

Scaling

Scaling
Independence of resources The application is designed to scale based on demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Microsoft Azure has an extensive range of service metrics.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Numerous methods including direct access to the database read only. ODBC. Export through the application in csv, xls.
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • SQL

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Mircosoft's SLA with CIS is for external connectivity at least 99.95% of the time and connectivity between the Microsoft Azure SQL Database and the Microsoft Internet gateway at least 99.99% of the time. For more detailed information that might be required we would refer them to the Microsoft Azure overview of business continuity , see details here: https://docs.microsoft.com/en-gb/azure/sql-database/sql-database-business-continuity
Approach to resilience The data is hosted via the Microsoft Azure cloud service is always replicated to ensure durability and high availability. Copies of your data are replicated either within the same data centre, or to a second data centre and can also be replicated globally using geo-replication. Regions can be selected for replication giving control over where the data is stored geographically. Multiple secondary failover copies can be maintained. If for any reason your primary database fails, or simply needs to be taken offline, you can failover to any of your secondary databases. When failover is activated to one of the secondary databases, all other secondaries are automatically linked to the new primary location.
Outage reporting CIS receive regular performance monitoring statistics as part of our hosting arrangement. KPI’s such as CPU (or DTUs on the database), Data IO, Cache hits\misses, long running queries & storage status are monitored using either Azure’s built in monitoring or custom scripts. Once a threshold is hit a notification is communicated to our support engineers, who will use custom scripts and queries to track the incident, working with the development team as required to reach a quick resolution.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Access is agreed by the customer and is controlled by the roles and permissions matrix that exists in the application.
Access restriction testing frequency Less than once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Access to data is restricted to a small number of technicians. All access is audited.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use source control software to track all changes with a complete audit trail. Each change is subject to multi level QC as well as UAT.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach On notification of a potential threat we assess what is relevant to our application and make the appropriate changes. These will be done immediately and deployed. As we use a number of standard libraries with have many sources of information.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach A significant element of this is covered by the Microsoft Azure service.
Incident management type Supplier-defined controls
Incident management approach We have clearly defined processes to manage all types of incidents. These can be logged and tracked via the web as well as the normal modes of communication. A customer can view all their issues and if they have the permissions, for the whole organisation. They can also report directly from the web to see how we are performing against SLA's. Our support management system is:-
https://www.atlassian.com/software/jira/service-desk

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £5000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A trial period will include all software and hosting for up to 6 months. Services associated with the trial would be charged. Any hardware i.e. capture devices would be chargeable.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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