OVHcloud

Managed Veeam Backup for Hosted Private Cloud Services

Backup as a Service (BaaS) is a service offered as part of OVHcloud's Private Cloud Software-Defined Datacentre which provides control over backups without having to manage any backup software. Veeam Managed is integrated into SDDC.

Features

  • VM backups are fully automated and monitored by OVHcloud.
  • VM backups are stored in dedicated, complimentary infrastructures.
  • Access your backups easily, via an administration link.
  • Daily monitoring. You are sent a custom report every day.
  • Software integrates with VMware vSphere console
  • Managed by largest Veeam Cloud Provider in Europe

Benefits

  • Backup Virtual Machines with a few clicks of a button
  • Restore Virtual Machines with a few clicks of a button
  • No backup software management.
  • No restoration charges or limits
  • Traffic is backed up over a private network
  • Pay per Virtual Machine

Pricing

£5.42 to £270.90 a virtual machine a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@ovhcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 6 4 1 3 1 9 9 9 0 1 7 3 1 9

Contact

OVHcloud Hiren Parekh
Telephone: 03333700425
Email: publicsector@ovhcloud.com

Service scope

Service constraints
VM Size limit of 2Tb.
Service type is applied per virtual Datacenter and not on a per VM basis.
Data can only be restored to its original location.
Cannot perform file level restores.
Additional proxies may be required if backing up more than 15 VMs.
Service requires deployment of Microsoft wndows Server virtual machine which OVHcloud will take control of for management.
System requirements
  • An active OVHcloud Private Cloud SDDC
  • Requires deployment of a Windows virtual machine and respective license

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard: Response time < 4 hours
Phone support in local language during office hours, contact via email or OVH manager only during nights and weekends.

Business: Response time < 30 minutes
Phone support in local language, French and English 24x7. Support also available via email or OVH manager.

Enterprise: Response time < 15 minutes
Phone support in local language, French and English 24x7. Support also available via email or OVH manager.
24x7 incident management.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
STANDARD (Included)
Standard support is the support that is provided for every customer when they buy from OVHcloud. Online content provided in the form of Guides, FAQ's and a chatbot, provided during business hours. Initial response time: <4 hours.

BUSINESS (+10% of monthly bill)
For companies that have their own commitments, provided is 24/7 access to OVHcloud team of experts. Initial response time: 30 minutes.

ENTERPRISE ( +30% of monthly bill)
For companies that have their own commitments, provided is 24/7 access to OVHcloud team of experts. Initial response time: 15 minutes.
Support available to third parties
No

Onboarding and offboarding

Getting started
OVHcloud provide online guides, FAQ and OVH community.

Regular OVHcloud acadamies.

Partner Acadamies.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data must be restored to Virtual Machines and extracted manually.
End-of-contract process
Services cease and hardware is wiped and reprovisioned for usage.

There are no costs or hidden activities.

Using the service

Web browser interface
Yes
Using the web interface
Users may manage their infrastructure through vSphere as a service (VSaaS) interface, which is provided via SSL gateway.

Within VSaaS interface, OVHcloud have provided a plugin which allows users to specify which Virtual machines are backed up, see the backup state, backup count, last result, last successful date, last successful duration, retention time and encryption. It is also possible to perform restoration using the plugin.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Users may manage their infrastructure through vSphere as a service (VSaaS) interface, which is provided via SSL gateway.

Within VSaaS interface, OVHcloud have provided a plugin which allows users to specify which Virtual machines are backed up, see the backup state, backup count, last result, last successful date, last successful duration, retention time and encryption. It is also possible to perform restoration using the plugin.
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
OVHcloud provides access to the Application Programming Interface (API), which includes all possible actions from the client space (Manager OVH). Based on a RESTful standardized architecture, these interfaces enable: Consult all the services you have subscribed (Private Cloud, vRack, etc.), Interact directly with these services (status, add options, vRack association, etc.), Order new services (calculation resources, public IP, etc.), View its billing information or payment status.

These interfaces can be used through a web interface (https://api.ovh.com) or directly through a web call within the scripts of our clients. The OVHcloud API is available at https://api.ovh.com

OVHcloud APIs are used securely for the web interface via OVHcloud client identifiers and for use in third-party applications/scripts using 3 elements: Application Key, Secret Application, Consumer Key

The Consumer Key determines the application/script permissions.

Each call to APIs is signed and timestamped.

To allow the integration of OVHcloud APIs into software, OVHcloud provides code elements to consume APIs in different programming languages:
Java, Swift, Golang, Python, JSnode, PHP, C#, Crystal.

Specifically relating to Veeam managed, the following calls are available:

POST /dedicatedCloud/{serviceName}/datacenter/{datacenterId}/vm/{vmId}/enableBackup
POST /dedicatedCloud/{serviceName}/datacenter/{datacenterId}/vm/{vmId}/disableBackup
POST /dedicatedCloud/{serviceName}/datacenter/{datacenterId}/vm/{vmId}/editBackup
API automation tools
  • Ansible
  • Chef
  • Terraform
  • Puppet
  • Other
Other API automation tools
Private cloud SDDC is running VMware API
API documentation
Yes
API documentation formats
HTML
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
OVHcloud SDDC is based upon dedicated physical hosts, meaning there is no CPU or RAM contention.

Backup data will be stored on a secure shared infrastrucutre.
Usage notifications
No

Analytics

Infrastructure or application metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Veeam Backup software

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
Virtual Machines
Backup controls
Using a single pane manager, it is possible to enable Backup on Virtual Machines. There are three backup options per SDDC, STANDARD / ADVANCED / PREMIUM. Price is per Virtual Machine based on its disk provisioned size. STANDARD provides 14 resport points (2 of which are full). ADVANCED and PREMIUM offer 35 restore points (of which 5 are full). Premium offer also provides long term retention.

Users must select which VM's are to be backed up which are then subsequently scheduled. The schedule can be amended for Advanced and Premium offers.
Datacentre setup
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
By default, Veeam Backup and Replication encrypts network traffic with travelling between public networks. For network traffic encryption, Veeam Backup & Replication uses the 256-bit Advanced Encryption Standard (AES).
Data protection within supplier network
Other
Other protection within supplier network
By default, Veeam Backup and Replication encrypts network traffic with travelling between public networks. For network traffic encryption, Veeam Backup & Replication uses the 256-bit Advanced Encryption Standard (AES).

Availability and resilience

Guaranteed availability
SLA is provided only on components comprising Private cloud SDDC and not the managed backup service.
Approach to resilience
OVHcloud has implemented redundancy mechanisms to ensure compliance with regulatory, statutory and contractual obligations. OVHcloud maintains a framework that is consistent with industry best practices for the Business Continuity and Disaster Recovery Program at all levels.

OVHcloud provides customers multiple datacenters for Geo redundancy, system functionality allows customers to capture and restore virtual machine images at any time to support their resiliency needs.

Backup data is replicated to two seperate OVHcloud datacentres. These datacentres are supplied by two separate power sources. In the event of failure, generators are on standby to take over. Datacentres have a minimum of 2 incoming network feeds; inside, 2 twin network rooms which can take over from one another.
Outage reporting
OVHcloud provide different levels of services with specific means of communication to customers.
At a basic level, Communication with OVHcloud is through Customer Advocate, who is the unique point of contact with customers.
-Customers open tickets to get assistance.
-Incident or Event communication : Website http://travaux.ovh.com is communication canal used for our customers

In case of the subscription to the Professional Services support, communication with OVHcloud is through Technical Account Manager (direct call /mail).

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
OVH access control policy based on the principles of least privilege and segregation of duties. Customer solutions reside on their own dedicated VLAN.
Implement role-based access controls and require authorized users privileges via group membership. Administration access is managed through Bastions Servers with limited access to the specific IP address ranges.
A regular review of access is carried out as part of the monitoring and review activities implemented by OVH.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
KPMG Audit plc
ISO/IEC 27001 accreditation date
08/11/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
05/06/2018
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
Yes
Who accredited the PCI DSS certification
XMCO
PCI DSS accreditation date
04/04/2019
What the PCI DSS doesn’t cover
N/A
Other security certifications
Yes
Any other security certifications
  • ISO 27017
  • ISO 27018
  • SOC 1 (SSAE18/ISAE 3402)
  • SOC 2
  • CISPE code of conduct

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
OVHcloud management put in place an (ISMS) Information Security Management System according to ISO 27001: 2013. Policies and processes are documented and available via intranet to the employees.

The scope of the Information Security Management System covers providing and operating OVHcloud's Private cloud computing infrastructure.
The Information Security Management System includes all the following processes: host and datastore management, maintenance, customer virtual machine environment, core business scripts, availability indicators, sales offers and virtual machine backup.

On an annual basis OVHcloud is auditec by third-party auditors, to obtain an independent attestation of compliance with our policies and procedures for ISO 27001:2013 & ISO27017, SOC1 & SOC2 Type II, and OVHcloud Healthcare.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Changes in the servers, including applications are managed with the Technical analysis method and in dedicated environments. Security is an integral part of this method from the start and throughout the project life cycle.
We create a technical analysis when:
-if the network architecture changes permanently ;
-if the flow diagrams changes permanently ;
-If you add / remove a feature (server, network equipment);
-if modified, create a new organizational process.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
OVH has set up a monitoring process for managing vulnerabilities, analyzing, evaluating exposure to these vulnerabilities, documented and take appropriate measures to cover the associated risks.
OVH complies with ISO 27002 to ensure good information security management practices and ISO 27005 standards for risk assessment and risk handling.
The vulnerability scans are performed periodically by an approved entity.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The OVH SOC (Security Operations center) team monitors 24/7 the security issues (suspicious and unusual activities) and triggers the protection procedures.
Several monitoring mechanisms are in place depending on service level and segment. Customer is notify depending on the nature of the problem.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
An incident escalation process is implemented, to facilitate a response to security events which includes identification, analysis (scope and impact ), solutions, and lessons learned in alignment With ISO 27001 standard.
- Formal procedures are implemented for feedback and reporting of events related to information security.
- OVH notifies the appropriate parties to remediate any identified vulnerabilities.
- A knowledge base of incidents is fed to limit a new occurrence of the incident.
-Security events and incidents are reviewed by the risk manager to update the risk assessment.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
VXLAN - Q in Q
How shared infrastructure is kept separate
The network layer is shared between our customers. A segmentation of customer infrastructures is realized through our "vRack" solution enabling our customers to interconnect Level 2 machines across our backbone in a secure manner. Private cloud as a product is provided using VMware virtualisation technology but this is completely dedicated and not shared.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
OVHcloud is a responsible global hyperscale cloud provider, which is highly committed to energy efficiency as part of environmentally sustainable digital services. With a vertically-integrated value chain, OVHcloud manufactures its servers, and designs its own datacentres. This enables maximum efficiencies and inclusion of ongoing innovations, able to achieve a leading Power Usage Effectiveness (PUE) ratio of 1.09.

OVHcloud has pioneered water cooling systems for greener technology since 2003, and since 2013 our energy procurement policy has focussed only on green power and 100% renewable energy sources. Water Usage Effectiveness is extremely low (~0.29) because the cooling technology is based on closed loops using very little water. And carbon footprint is 50g CO2/MWh. Continuity planning is considered in the design, monitoring and management of datacentres using added isolation and backup energy systems.

Through designing our data centres to run without air conditioning and recycling our components for secondary markets to prolong their life cycles we maintain an environmentally friendly approach in all our design, manufacturing and operational processes. In recognition of this Francois Sterin, OVHcloud Chief Insdustrial Officer, was named in The Data Economy Climate 50, a list of the world’s most influential climate sustainability leaders in data centres and cloud.

Pricing

Price
£5.42 to £270.90 a virtual machine a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@ovhcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.