Costain Limited

P3M - Delivery Assurance

Planning and provision of expert programme assurance to give confidence and insight in programme health and maturity across all three lines of defence. Supporting programmes in developing self-sufficiency to deliver first and second lines of defence. Improvement and implementation of programme governance frameworks including development of integrated review and reporting.

Features

  • Integrated Assurance Strategies
  • Assurance review preparation
  • Assurance team training
  • Assurance reviews
  • Programme governance structure
  • Training for programme governance
  • Programme governance maturity reviews
  • Governance reporting

Benefits

  • Design of integrated assurance strategies supporting organisational objectives
  • Training to prepare programme teams to participate in assurance reviews
  • Training members and leaders of assurance teams enabling self-sufficiency
  • Gateway Reviews, Integrated Baseline Review, EVM System Review
  • Design programme governance structure aligning accountabilities with governance requirements
  • Programme governance training, running effective reviews supported by quality information
  • Review of programme governance maturity, addressing behaviour, capability and data
  • Development of governance reporting requirements, data management, programme dashboard development

Pricing

£550 to £1,850 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 6 2 6 2 1 2 3 0 8 8 9 9 0 8

Contact

Costain Limited Tim Ellis
Telephone: 01628842444
Email: gcloud@costain.com

Planning

Planning service
Yes
How the planning service works
Costain provide a service to lead the development of an assurance framework that aligns with the client’s operating model and governance. We have developed and run several performance assurance frameworks for major clients in complex environments (Defence, Highways, Rail, Energy and Water.)  Building on extensive experience we deploy a flexible, multi-skilled team of professionals to provide advice, guidance, constructive challenge and direct action in implementation of a tailored 3LoD assurance framework to suit client needs.  We can adapt and apply our own Smart Delivery Platform and Microsoft Power BI tool to capture raw performance data and turn this into authoritative and trusted decision support information to help governance boards and meet the information needs of stakeholders (single source of the truth)  We offer a pool of expert specialists in the application of EVM reviews (IBR, DR & SR), providing independent assurance to project and programme managers at the Second and Third LoD.  We conduct extensive briefing and training to the client’s team in the application of a 3LoD assurance model, the conduct of EVM reviews and developing CAM capability  We help share best practice and improve performance across client delivery teams and Tier 1 contractors
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We have developed a comprehensive approach to deliver efficient and effective skills, and knowledge transfer throughout any programme. Our trainers are qualified to assess learning needs and to design and deliver engaging workshops.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
We provide a consultancy service which is equally applicable to any appropriate P3M systems that the Customer may be using.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support calls are categorised by urgency and assigned with a corresponding priority, according to impact and severity. Priority is ranked on a scale of 1 to 4, where 1 is most critical. Response times are: Priority 1 - 1hr response, 4hr resolution Priority 2 - 2hr response, 8hr resolution Prioirty 3 - 24hr response, 48hr resolution Priority 4 - 24hr response, 168hr resolution Service times are 9.00am to 17.00 (UK time), Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Costain provides support and maintenance services, managed and certified to the ISO20000 Service Management standard. This ensures that we can focus on delivering value by being agile and flexible in meeting our clients service needs, whilst continually monitoring and improving our service provision. Our standard support times are 0900 - 1700 (UK), Monday-Friday and our service desk can be contacted via phone or dedicated gcloud email address (gcloud@costain.com). All service staff are ITIL trained and we follow both the best practices set out by ITIL and required by our ISO certification. We provide: Mature Service Management process aligned with ISO2000 and ITIL; Service and contract management with dedicated service managers; Service level management and ability to work with clients to design services and define appropriate service requirements; Service management reports and KPI management; ESCROW services to ensure business and service continuity; Continual Service Improvements processes and reports. On-site support post-handover is based upon SFIA rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 to £1,850 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.