Information DataHub

DataVerify

Using Artificial Intelligence, DataVerify integrates receipts and invoices with your accounting software, or any other software.
Using Optical Character Recognition (OCR), DataVerify extracts information from receipts and invoices, making the data available to authorised applications..

Features

  • Optical Character Recognition
  • Receipt line item information extraction
  • Expense and Invoice management
  • Integration with Accounting systems

Benefits

  • Automated receipt content validation
  • Automated invoice value validation

Pricing

£1800 to £4000 per licence per year

Service documents

G-Cloud 11

260302301410594

Information DataHub

Natasha Judge

0 1784773907

njudge@information-datahub.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements Web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible DataVerify web cchat is accessible through the home page.
Web chat accessibility testing None
Onsite support Onsite support
Support levels Level 1: Critical business impact
Customer's production use of our products on a primary business service, major application or mission-critical system is stopped or so severely impacted that the customer cannot reasonably continue work.

Level 2 :
Significant Business Impact:
Important product features are unavailable with no acceptable workaround. Customer's implementation or production use of
software in a primary business service, major applications, or mission critical systems are functioning with limited capabilities or are unstable with periodic interruptions. The software may be operating but is severely restricted.

Level 3 :
Minimal Business Impact:

Product features are unavailable but a workaround exists and the majority of software functions are still usable. Minor function/feature failure that the customer can easily circumvent or avoid. Customer's work has minor loss of operational functionality.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide customers with a well documented user-manual, as well as onsite training.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We do not store transactional data. However, data provided at registration stage is deleted at the end of a contract, which users can extract by exporting all required information to a csv, excel, or to any database of their choice.
End-of-contract process There are no additional costs associated with end a contract. Simply request for a cancellation of services

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There is no difference. The mobile version is a responsive web application, and as such works on any mobile device just as it would on desktop.
API Yes
What users can and can't do using the API The application has a user-friendly front-end, and as such shields users from the technicalities of APIs.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources DataHub is run on Amazon web Services (AWS), which offers a scalable infrastructure.

Analytics

Analytics
Service usage metrics Yes
Metrics types Customer Request Volume.
Average Number of Replies per Request
Resolution Rate
First Response Time
Average Reply Time
Average Time to Resolution
Customer Satisfaction
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data via flat files or to a database using DataHub export feature.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability DataHub is run on AWS, and as such provides a resilient infrastructure service that is always available. However, in the event of a shutdown, a backup server is automatically started, hence users are provided with uninterrupted service.
Approach to resilience Available on request.
Outage reporting Outages are reported via email alerts to admin users.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to all functions of DataVerify are password-restricted. Passwords are automatically generated by the system, which we do not have access to.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes We adhere to the following information security
policies
-Email Policy.
- Internet Acceptable Usage Policy.
 -Software Policy.
 - Acceptable Usage Policy and Personal Commitment Statement.
 -Computer, Telephone and Desk Use Policy.
 -Remote Working Policy.
 -Removable Media Policy.

The following policies are indirectly relevant to one or more of the above policies

- IT Access Policy.
- Legal Responsibilities Policy.
 -Human Resources Information Security Standards.
 -Information Security Incident Management Policy.
 -Communications and Operation Management Policy.
 -IT Infrastructure Policy.

CIO – specializes in translating business initiatives into security and risk management requirements and programs that must be implemented to support the corporation’s goals and objectives; manages the IT Manager and Business Leader.

IT Manager –specializes in technical security issues including security architecture, engineering, and monitoring network and web application firewalls, intrusion prevention, data leakage; manages the technical security requirements such as configuration and vulnerability management; reports to the CIO

Business Leader – focused on the business requirements and enabling the business to meet their objectives; acts as the liaison between the business and the information security group.

Adherence to security policies is embedded in members of staff contract letters.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our development roadmap could be provided on request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We assess vulnerability using the following methods

Vulnerability scanning

This automated process assesses our application for vulnerabilities and weaknesses. It performs a web application vulnerability scanning to discover any web application vulnerabilities

Penetration testing

We perform a penetration test to exploit weaknesses and vulnerabilities within our software using both automated and manual testing.

Vulnerability assessments

We perform Vulnerability assessment to include vulnerability scanning as well as vulnerabilities not particular to technology such as policies, processes and standards.

Patches are deployed within 1 hour of identification of a threat.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We carry out the following to identify potential compromises;
- Audit event written to log;
- Logs recorded to database. Events of interest passed to Manager for action.
- Events of interest are compared to alert definitions and if they match they are alerted as incidents, else recorded for reporting and investigation

When potential compromises are identified, the consultant escalates it to a manager for onward further assessment and resolution.

Incidents are addressed within 1 hour of identification.
Incident management type Supplier-defined controls
Incident management approach We follow these steps to address incidents;
-Incident detection and recording
-Incident reporting and communication
-Priority Classification and initial support
-Investigation and analysis
-Resolution and record
-Incident closure
-Incident ownership, monitoring, tracking and communication
-Establish incident framework management
-Evaluation of incident framework management

Employees are provided with access to incident reporting template that they are required to complete in the event of an incident. The report is then passed on to a manager for assessment.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1800 to £4000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The free 14-day trial includes use of all DataVerify functions.
Link to free trial Dataverify.information-datahub.com

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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