Smartgate Solutions Limited

Radar Healthcare

Quality and Compliance System incorporating Incident & Event reporting, Risk Management, Employee Compliance, Audit Management and Business Compliance. Business Process Management to underpin Patient Safety


  • Real time Reporting
  • Automated Worklows
  • Audit Management
  • Remote and Offline operation
  • Management Dashboards
  • Regulatory Compliance tracking
  • Intelligent KPI's
  • Departmental and Location Dashboards
  • Workflow and Form Builder


  • Reduce Costs
  • Reduce Management Time
  • Improve Compliance
  • Line of sight across the organisation
  • Reduction in manual processes and Paper based operations
  • Underpin Business Process
  • CQC Compliance Management


£15000 per unit per year

Service documents


G-Cloud 11

Service ID

2 5 9 5 9 1 8 2 6 1 9 7 4 0 5


Smartgate Solutions Limited

Paul Johnson

07710 695468

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
No known constraints
System requirements
Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tickets have an immediate system response and actively worked on during normal business hours - Monday to Friday 09:00 to 17:00pm
All System / Critical faults are responded to within 1hr and across 24 /7 365 days
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Onsite support
Support levels
Smartgate Solutions provide a standard support package covering both system and hosting arrangements.
Hosting including back up, archiving and fault fail recovery
System support through a dedicated support desk and online help function.
Critical and System wide faults - 24hrs / 7 Days / 52 Weeks
User and Non-Critical faults - 09:00 to 17:00hrs Monday to Friday excluding bank holidays
No extra costs are applied for the standard support services
A dedicated account manager is assigned to each client
Support available to third parties

Onboarding and offboarding

Getting started
We offer a full project management service to ensure that the system is configured correctly. We would start with a joint design exercise to map out the client requirements and then proceed with an iterative build.

We then configure a test site for the client to test the build and feedback any changes required.

After UAT the client is provided with a tailored training program along with online help and documentation to sure they can maintain the system going forward.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
A copy the system database can be provided or the clients can use the exports from the reporting suite to extract any required data.

An Escrow licence is available upon request
End-of-contract process
AT the end of the contract the client has full rights to access and take a copy of all the data.

Once the client has confirmed that the data is longer required it is destroyed along with any backups.

The data is always owned by the client as per our licence agreement.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Some layouts may appear different due to mobile rendering and optimisation
Service interface
What users can and can't do using the API
Radar has a bi-directional API for transferring data in and out of the system
API documentation
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment
Customisation available
Description of customisation
Radar is a fully customisable service allowing the organisations processes and procedures to be directly mapped into the software
The system adopts both a form builder and workflow editor to allow a fully configurable platform


Independence of resources
All our services are monitored in real time to ensure that service demand is correctly provided for. The radar application is load tested during development to ensure that the expected demand is catered for within the application.


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be exported using the reporting suite, this can be exported to PDF, CSV etc.

There are various print functionalities in the system that print out to PDF and excel.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • Database to Database
  • API

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Clients can host Radar on their own closed networks if they wish.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
System support is provided 365 – 24/7 with 99.9% availability. We have standard SLA's and can also agree service credits per contract as per the clients requirements.
Approach to resilience
Available on request.
Outage reporting
Automated emails are configured top alert of any outages. These are provided by our datacentre hosting partners Redcentric.

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Radar has a full granular permissions structure that allows role based access to be configured for each user. This allows access to be restricted to management interfaces and support channels.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The certification relates only to the hosted solution - Radar Healthcare
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Our security governance is described in our policies and procedures. They care based on the ISO27001 standard. Internal auditing takes place to ensure that we are meeting the requirements of our policies and procedures.

Our hosting partners are ISO27001 accredited ensuring that out hosted services are secured and governed as required.
Information security policies and processes
We have 2 policies that relate to information security; Security Policy and Business Continuity and Disaster Recovery policy. These policies set out the reporting structure up to the Technical Director and what should happen if an information breach occurs.

Regular audits are performed to ensure the policies are being followed and new staff as part of their induction are trained on the policies to ensure that they fully understand

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All amendments to systems will be subject to a change control request completed in advance with a fully detailed explanation of the need for and purpose of the change. Approval will be sought from the Client for each change.

When we believe that a new software build is fit to be deployed we follow a Change Control Process that involves several steps to ensure successful deployment and testing. This is detailed in the Project Management Procedures document.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our hosting partner Redcentric manages all our virtual servers to ensure that any OS vulnerabilities are managed and patched as required.

Our software uses automated testing techniques to check for vulnerabilities as part of our Agile development process.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Our hosting partner Redcentric manages all our virtual servers to ensure that any OS vulnerabilities are managed and patched as required. They have full monitoring in place on all of the servers to ensure that any issues are identified and dealt with quickly.
Incident management type
Supplier-defined controls
Incident management approach
This Business Continuity and Disaster Recovery plan consists of the arrangements in the event of a serious interruption to Smartgate Solutions’ business. Its aim is to minimise disruption of essential activities and the consequent financial impact including customer impact. The principal emphasis is on the response to the incident and not the cause of the incident. Incident reports are provided to clients via email or other means if necessary. Users can report incidents to our dedicated support line via phone, email or webpage.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)


£15000 per unit per year
Discount for educational organisations
Free trial available

Service documents

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