Computacenter (UK) Ltd

Computacenter - Check Point Capsule Cloud

Computacenter provides the Check Point Capsule Cloud, which solves a security dilemma by using a cloud based security container to enforce your in-network security policy on laptops used outside of the corporate network.


  • A single policy for on premise and off premise laptops
  • Can be centrally managed through SmartDashboard
  • Managed remotely via web UI for pure cloud deployments
  • Logs are viewed online/sent directly to centralized manager
  • Real-time protections applied by tunneling all traffic to cloud
  • Client installation supports GPO distribution and Single Sign-On
  • Integrates with active directory for identity awareness
  • Network aware, able to disconnect when inside corporate LAN
  • Supported blades: IPS, Application Control, URL Filtering, Antivirus
  • Supported blades: Anti-Bot, Threat Emulation, VPN (IPSec)


  • Extends corporate security policy to laptops
  • Enforces single security policy to both on- and off-premises laptops
  • Protects users outside the enterprise security perimeter
  • Protects Windows and Mac laptops
  • Prevents risk from viruses, bots, malicious files and websites
  • Protection of Check Point Software Blades using a cloud-based service
  • Leverages real-time protection against threats with ThreatCloud
  • Integrates seamlessly with your other Check Point deployments
  • Consolidates all logs for full, centralized visibility and management
  • Ensures every network user and device is in compliance


£1.08 per user per month

  • Free trial available

Service documents

G-Cloud 10


Computacenter (UK) Ltd

Frameworks Team

+44 (0) 1707 631000

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Currently only supports Windows and IOS laptops/machines
System requirements
  • Requires a light weight client to be installed
  • This allows connectivity to cloud-based security gateway

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard Support Customers have an SLA of 4 Hours for Severity 2,3,4 Questions and 30 Minutes for Severity 1 Questions.

Premium Support Customers have an SLA of 4 Hours for Severity 3,4 Questions, 2 Hours for Severity 2 and 30 Minutes for Severity 1 Questions.

Elite Support Customers have an SLA of 4 hours for Severity 3,4 Questions and 30 minutes for Severity 1,2 Questions .
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Customers can log into Check Point Web Chat via, Then they would click support, support center and the underneath "Get Help" select Live Chat.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels Check Point Standard Support: SLA 9x5 Business Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Check Point Premium Support: SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Check Point Elite Support: SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Check Point Diamond Support: SLA 7 x 24 Every Day. Designated Diamond Engineer Response Time Severity 1: 30 Minutes, Severity 2,3,4 based on level of support(Standard, Premium or Elite. Latest hotfixes yes, Major Upgrades and Enhancements Yes.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started When you access the Cloud Portal for the first time, you must create a new account in the Create New Account area. Full details provided in the Service Definition document
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction It cannot be extracted, it is securely erased
End-of-contract process We securely erase your domain and restrict access to your portal, the encrypted portion of the cloud drives is unencrypted and opened back up. The original SaaS solution returns to normal.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • MacOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility If run as a standalone setup, access is available via the web interface from a URL that can be linked to your domain. It is also possible to register the cloud gateway as a standard device in an existing Check Point management appliance and utilise the same policy and logging as per the rest of the estate.
Accessibility testing None
What users can and can't do using the API Everything that can be done via the WebUI, see admin guide for full detail and commands.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise the policy and security blades which are enforced to end/remote users. Web UI can be skinned and customised, and it is possible to interface via API


Independence of resources The service is cloud hosted, therefore all back-end resources are scalable to meet demand.


Service usage metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Check Point Software Technologies

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach They can export the policy that has been created, logs are also accesible via the cloud portal or can be sent to an on prem manager.
Data export formats CSV
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Encryption

Availability and resilience

Availability and resilience
Guaranteed availability There are two aspects of system availability:

1. Network uptime intent
- Check Point strives to provide service uptime that is equal or greater than 99.999% calculated per calendar month.
- System availability is calculated as ratio of total expected uptime per month minus reported downtime, with the exceptions for the below excused outages.
Note that uptime is not guaranteed or subject to credits.

2. Latency
- To insure latency that is less than 100ms.
- Measured between Capsule Cloud serving gateway and the end user.
Note that content download from the original content server is not included in the latency measurement.
Approach to resilience Cloud based infrastructure has physical resiliency, scaling and geographical resiliency built in.
Outage reporting Yes, via

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Username or password
  • Other
Other user authentication It is possible to use username and password, however it is more common for AD integration to be configured And to utilise SSO for authentication using the local machine credentials.
Once the AD integration is configured, simply configure SSO from the Settings > Utilities tab. The procedure is fully documented in the admin guide
Access restrictions in management interfaces and support channels Only the administrators will know the URL to access the management pane, and can restrict what users have access / logins to it. This is the same if managed centrally via the Smart Dashboard.
Access restriction testing frequency At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 28/05/2016
What the ISO/IEC 27001 doesn’t cover Our ISO/IEC 27001 certification covers all our managed service people, processes and IT systems. The areas of our business not covered are those that fall outside the following: The scope of Certificate number IS 516767 is for the Group Information Security Management System in relation to the UK based Information Services Division encompassing data centre, telephony, system development, implementation, operations, administration and maintenance functions for Computacenter Group Systems, UK Corporate IT Systems and Customer Facing IT Systems including the Managed Services – Service Management Tool Suite (SMTS). This is in accordance with the Statement of Applicability v4.0 dated 10/02/2016. The scope of Certificate number IS559935 is for the protection of Computacenter and customer information that is accessed, processed or stored by personnel of the Service Operations Division Operational Support and Data Centre Services teams. This is in accordance with Statement of Applicability v6.5 dated 19/07/2016. The scope of Certificate number IS 621751 is for protection of information that is accessed, processed or stored by personnel providing Computacenter contracted Desktop Infrastructure Services including Service Management, ITIL Service Lines, Supply Chain Services, Service Operations Engineering Support, Project Support and Operational Security. This is in accordance with Statement of Applicability v3.4 dated 09/11/2015.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification GemServ
PCI DSS accreditation date January 2017
What the PCI DSS doesn’t cover Only the datacenters for the specific controls of Requirements 9 – Restrict physical access to cardholder data and 12 - Maintain a policy that addresses information security for all personnel of PCI DSS v3.1, which is not relevant for this service.
Other security certifications Yes
Any other security certifications Various which can be discussed, as relevant to different areas/services

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our Group ISMS contains a consistent security assurance framework and accompanying baseline set of Information Security Policies that are to be used throughout the Computacenter Group. Information Security Policies define the minimum security standards for the Computacenter Group. They consist of technical, procedural and staff behavioural rules that work in concert to preserve the security aspects of Computacenter IT Systems and the information that they process. The Group ISMS Information Security Policy set is divided into categories covering topics such as Information Security Management, End-user responsibilities and Acceptable Usage plus technology specific security requirements. An 'Acceptable use Policy' (AUP) document is included in the Policy set, as a minimum, which must be read and understood, for ensure employee’s know their obligations and comply with this and any other Security Policies that relate to their role in the organisation.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our Group Change Management service is based on ITIL best practice and has the primary objective of protecting client production services from outage and disruption resulting from change. Our Group Change Management team acts as primary interface for the client Group Change Management team to control changes to IT Infrastructure. The process is applied and governed to ensure that changes are recorded, evaluated, prioritised, planned, tested, authorised, implemented, documented and reviewed in a controlled manner with minimal or no disruption to service. Changes are initiated directly within our toolset, using various templated models, ensuring best practice policies and ease-of-use.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We have in-house vulnerability management processes to cover scheduled and ad-hoc scanning, identification, notification, remediation and reporting. Customer specific programs are also deployed.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our protective monitoring processes are based and run in accordance with the service and customer requirements.
Incident management type Supplier-defined controls
Incident management approach Our incident management processes are based on the requirements of each service and interface with our customer, as required by the contract

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1.08 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Interested parties should contact Computacenter - With this free trial, you will be able to integrate 25 users for up to 30 days.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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