Sysdoc Ltd

eLearning Data Analytics Dashboard

Our eLearning Data Analytics Dashboard is a powerful, data-driven platform which underpins our innovative learning solutions. It provides management with insight into the performance of learners via metrics delivered in real-time and informs training strategies by assessing learner proficiency and confidence.

Features

  • Analytics dashboard delivers real-time metrics on learners’ capability and performance.
  • Metrics are fully customisable and tailored to business requirements.
  • Analytics dashboard supports a range of digital learning solutions.
  • Facilitates identification of training strategies, based on course material.
  • Data is presented in a clear and concise manner.
  • Fully customisable dashboard to support presentation of data preferences.
  • Features progress tracking abilities.
  • Interactive and user-friendly design to ensure optimal user experience.
  • Accompanied by support documents to facilitate ease of use.
  • Comprehensive analytics to provide a greater scope of data.

Benefits

  • Insight into performance at an individual, team and function levels.
  • Facilitates easy identification of areas that learners find challenging.
  • Ability to adapt training through data-driven decision making.
  • Suited for incorporation into a digital learning programme.
  • Learners receive bespoke training advice based on their performance.
  • Learners can improve their performance within the learning environment.
  • Analytics dashboard metrics augment overall training effectiveness.
  • Trackable progress makes the success of training initiatives measurable.
  • Data is used to validate and justify training initiatives.
  • The analytics dashboard reduces cost and time wastage.

Pricing

£0.50 per user per month

Service documents

G-Cloud 10

252582696413257

Sysdoc Ltd

Simon Niven

+44 203 002 4825

business.development@sysdoc.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Varied depending on requirements.
Cloud deployment model Public cloud
Service constraints No.
System requirements Various requirements.

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times SLA agreement relating to issue severity. Flexible plans depending on client response requirement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible High contrast options, font accessibility controls, sceen reader support and ARIA roles are clearly defined and implemented as part of all of our technical solutions.
Web chat accessibility testing Our solutions are tested through the aXe automation framework. aXe provides a comprehensive a range of accessibility considerations, for further reference please refer to the aXe rule definition - https://github.com/dequelabs/axe-core/blob/master/doc/rule-descriptions.md
Onsite support Yes, at extra cost
Support levels Acknowledge ticket and assign ownership 4hrs; within 4hrs of a ticket being raised Sysdoc will acknowledge receipt and assign ownership of the task to a member of the team within business hours. Severity of issue and response action (within business hours): High (system is non-functional); action taken within 4 hours Medium (system is producing errors); action taken within 1 business day (8 hours) Low (minor issue, does not prevent system function); action taken within 2 business days Resolution is dependant on root cause analysis but will be actively communicated to the client when new information becomes avaliable or within a regular timeframe to advise on progress.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sysdoc provide a sliding scale of documenation and quick start videos to start using our solutions. This material covers a range of roles from end user to system administrator. Additional reference and training material or courses can be provided as part of an additional service if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Rich media (videos)
End-of-contract data extraction Our automation suite allows users to export the the core data of their solution at any time, however content outside of our core features may require additional support to export.
End-of-contract process Data is retained for a period of 3 months by the vendor (Sysdoc). After that time all data is purged. The client can request the data be purged at any time.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Various differences depending on platform.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing High contrast options, font accessibility controls, sceen reader support and ARIA roles are clearly defined and implemented as part of all of our technical solutions.
API Yes
What users can and can't do using the API Through an appropriate authentication token, all data can be consumed through our restful API. Custom API options can also be provided where required.
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The solution provides a number of system and user experience configuration options. Depending on a standalone or add-on deployment the range of configurables vary with a stand-alone option offering the widest range of flexibility and configuration options.

Scaling

Scaling
Independence of resources If the solution is deployed in a cloud scope, automatic scaling is configured to support any demand on the system. If the client has requested a hybrid or on-premesis solution, a minimum infrastructure requirement will be advised based on the clients user base with options to add additional hardware to the cluster if required. Alternatively Sysdoc can provide a supplement cloud cluster that will pick up the load should the solution come under heavy use.

Analytics

Analytics
Service usage metrics Yes
Metrics types We can provide basic in application usage metrics with Google Analytics or another provider integration. We can also provide extended analytics features as part of the applications as an additional services.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Automation tools are provided as part of the admin experience, however there are also command line options that system administrators can use to perform additional operations.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability All of our services offer a 99.9% uptime guarantee saving supplier incidents out of our control (e.g. natural disaster).
Approach to resilience Our SaaS provided services use provide cloud infrastructure with multiple levels of failure resilience and data recovery controls. We leverage proven public clouds, namely Microsoft Azure and Amazon Web Services to deliver a scalable and robust service to our clients with load response and failure controls to ensure maximum resiliency and uptime for all of our services.
Outage reporting All service outages will be communicated to the client via email or, in the event of a serious issue, via direct telephone contact. Planned service outages are communicated a week in advance with a time window where their service will be unavailable or unstable. Unplanned service outages are communicated as identified and regularly as new information becomes available or every hour during the outage event.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Access management can be provided as an isolated account management solution or as an integrated claims based service with the clients federated provider (i.e. ADFS or similar). Support and the solution are provided through the same account information and role assignments.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.
Information security policies and processes We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow our own approach, more information can be disclosed with the client at the time.
Vulnerability management type Undisclosed
Vulnerability management approach Information on our process can be disclosed to the client.
Protective monitoring type Undisclosed
Protective monitoring approach Information on our process can be disclosed to the client.
Incident management type Undisclosed
Incident management approach Information on our process can be disclosed to the client.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.50 per user per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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