Learning, Development and Improvement
Savvy for Education, Learning, Development and Improvement is a specific suite of modules designed to support a range of different learning activities – including self-guided learning and instructor guided learning.
The system supports the delivery of educational courses or training programmes and can be applied to a variety of scenarios.
Features
- Management of course materials and lesson plans
- Tracking of access/usefulness of content
- Support for multi-media content (videos and sound files)
- Flexible creation of assessments & quizzes
- Assignment submission
- Tracking progress against learning objectives
- Class scheduling and attendance
- Email & SMS Communications
- Scheduling, calendar and tasks
- Service provider catalogue & recommendations
Benefits
- Flexible content delivery
- Flexible course and assessment design
- Users can provide feedback on content
- Improved visibility of learning objectives/content quality
- Resources can be used more effectively and efficiently
- Modular design gives you complete control
- User focused design gives a flawless user experience
- Future-proofed - the solution can change with your business
Pricing
£2.50 to £15 a person a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
2 4 8 2 3 5 1 6 3 4 6 7 7 6 0
Contact
Saadian Technologies UK Limited
Jennie Jablonski/Alison Brannigan/Arwaa York/Cliodhna McGuirk
Telephone: 020 73978502
Email: sales@saadian.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- No
- System requirements
-
- The system requirements are closely linked to your business requirements
- We work with you to understand your business requirements
- We then recommend appropriate computing resources to ensure accessibility/scale/performance
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our response times are provided in our Service Support details
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
High - Our highest Service Level response is reserved for complete Service Outage.
It is expected that the reporter will communicate directly via Email or
Telephone for this type of outage. Our service desk will respond within 1
hour and provide subsequent updates every 1 hour (if required). The
escalation level is immediate and the target fix is as soon as possible
Medium - Our second highest Service Level response is reserved for partial outages or interruptions. It is expected that reporter will communicate directly via Email or Telephone for this type of outage. Our service desk will respond
within 4 hours and provide subsequent updates every 4 hours (if required).
The escalation level is after the initial target fix time and the target fix is
within 8 hours.
Low - Our third Service Level response covers enquiries, minor issues and change requests. It is expected that the reporter will communicate directly via Email for this type of issue. Our service desk will respond within 5 days (if
required) the target fix date will be the next schedule release for agreed
upon change requests). - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- As part of the on-boarding process we would propose an implementation plan that sets out our approach to platform configuration, deployment and accreditation (if needed). This will be provided under our Cloud Support Service called Savvy Platform Configuration Services.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- One of the our key principles is that you maintain ownership and control of your data. This means that we make it easy to return your data to you in a format that can easily be re-used. On termination, we will provide you with an extract of your data in CSV or XML format.
- End-of-contract process
- When customers are off-boarding with us, we would agree a format for the return of your data with you. We will then decommission the service and securely delete all data held by us (if we are managing the service for you).
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
The software service has been designed to be responsive to device type so the mobile service functions in the same way as the desktop service with the primary difference being screen layout.
We can also provide native mobile apps as part of our Cloud Support Service (Savvy Platform Consultancy) - Service interface
- Yes
- Description of service interface
-
Responsive HTML5 Web Interface
Accessibility standards - Accessibility standards
- WCAG 2.1 A
- Accessibility testing
- In developing our services we work with users to identify the most likely challenges to participants using the service, including lack of access to the Internet, literacy, use of assistive technology and develop solutions to address these challenges
- API
- Yes
- What users can and can't do using the API
-
The Savvy platform has been designed to be completely modular. This means that each of the different capabilities of the Platform is loosely coupled and can work independently of each other. It also means that the capabilities can be replaced with alternative solutions. The platform can interface with any system that has an open API. For example, the platform is currently configured to use Saadian's SMS messaging gateway but it could easily be configured to use any other SMS gateway.
The Platform also has a flexible integration component meaning that data from other sources can easily be consumed and integrated into the platform.
The Platform can also be configured to provide an open API to other systems, enabling external systems to read information (such as the status of a case) or provide case updates (which might be subject to manual review if required).
Fine grained role based access can be configured for every data item in Savvy. The Savvy API enforces system role based access controls (RBAC) ensuring that access to data is always controlled, regardless of the access mechanism. - API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Savvy is a powerful and highly flexible platform that provides capabilities that can be configured in many different ways to provide business applications tailored to suit your specific requirements.
The Platform is made up of a number of different capabilities which are grouped together to form Modules (e.g. Case Management, Assessments, Scheduling, Resource Management).
These Modules can operate independently or be used together to provide even more powerful functionality. You can combine and configure the different Platform Modules in different ways to
provide a complete solution to meet your exact needs.
Each module can be configured according to your business needs. For example, for the learning, development and improvement module, the Platform allows you to define the content you wish to deliver, assessments you wish participants to take etc.
It allows you to put in place business rules and workflow to govern the way that the system works – enabling you to automate processes, integrate with other systems and set-up sophisticated alerts and notifications.
Scaling
- Independence of resources
-
The service is configured to use load balancing and clustering techniques to ensure that demand upon the service is spread evenly over computing resources and to reduce the impact upon the users
As part of the onboarding process Saadian will work with the buyer to fully understand their usage expectations to ensure that the required resources are available as the service usage grows
Analytics
- Service usage metrics
- Yes
- Metrics types
-
We provide a range of service metrics such as:
Application logins ( e.g. frequency, role etc.)
Performance (e.g. number of concurrent users online throughout the day)
Session Analytics (e.g. duration, timeouts etc.)
Access Mechanisms (e.g. browser types)
Application Paths (e.g. most commonly used functionality)
Case Load (e.g. volume, type etc.)
Storage (e.g. size of structured and unstructured data) - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with another standard
- Other
- Other data at rest protection approach
- Access to Data is strictly controlled by the Saadian Information Security management system. Policies and processes are in place to ensure that only those with a valid need to access data are allowed and technically able to do so
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- The service has functionality built in that will allow users to export data
- Data export formats
-
- CSV
- Other
- Other data export formats
- XML
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- XML
- MS Excel
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- Other
- Other protection between networks
-
Data in transit is encrypted. Network connectivity between the buyers network and Saadian services is configured based on the buyers security requirements e.g. private network or public sector network.
A full CHECK compliant ITSHC is commissioned to ensure security of the connection - Data protection within supplier network
-
- IPsec or TLS VPN gateway
- Other
- Other protection within supplier network
-
Saadian operate an Information Security Management system (including an administrative user Syops) that strictly limits who can access the data
ITSHC are conducted on the service at regular intervals to identify any potential security risks
Availability and resilience
- Guaranteed availability
-
We can agree availability levels for the service with you - this determines
when the service must be available and limits unplanned downtime (but allows for planned maintenance windows).
Availability is closely linked to infrastructure configuration because we
need to make sure the right infrastructure is in place to support the
expected levels of availability. - Approach to resilience
-
Load Balancing The service is accessed through a load balancer that direct traffic to available nodes. This ensures a consistent level of response and single points of failure
Application Monitoring: Application monitoring is configured for all servers and nodes to monitor the performance of physical servers and their specific applications and services. This helps Saadian understand and address problems before they cause full disruption
Clustering: Service Nodes work in clusters that share customer states and information in real time. This allows the service to fail over to another cluster if there is a disruption
Disaster Recovery: DR environments and plans can be put in place in accordance with customer needs to ensure that the service can be recovered in the case of a disaster - Outage reporting
- Application monitoring tools can be configured to send regular reports and automatic notifications of outages or disruptions
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to management and support interfaces is controlled by a strict role based access policy. The service is developed in accordance with our ISO27001 compliant Access control Policy
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- CHECK Penetration Tested
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
Saadian understands that Information security is not only a technical issue, but a business and governance challenge also. As such the security of information and other critical organisational resources is treated as a priority throughout the company.
Saadian have an executive appointed Information Security Manager and an Information Security Management system with policies that extend beyond the technical aspects to include critical business processes.
Executive Management is invested in Information security and receive reports on security performance and breaches - Information security policies and processes
-
Saadian understands that Information security is not only a technical issue, but a business and governance challenge also. As such the security of information and other critical organisational resources is treated as a priority throughout the company.
Saadian have an executive appointed Information Security Manager and an Information Security Management system with policies that extend beyond the technical aspects to include critical business processes.
Executive Management is invested in Information security and receive reports on security performance and breaches
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The Saadian configuration and change Management processes are based upon ITIL best practices and consists of a set of documents, processes and routines that form part of Saadian IT Service Management
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- N/a
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Protective Monitoring is supplied by a third party to GPG 13 standard
- Incident management type
- Supplier-defined controls
- Incident management approach
- The Saadian Incident Management process is based upon ITIL best practices and consists of a set of documents, processes and routines that form part of Saadian IT Service Management
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
- Public Services Network (PSN)
Pricing
- Price
- £2.50 to £15 a person a month
- Discount for educational organisations
- Yes
- Free trial available
- No