Pramati Technologies Europe Ltd

SpotCues

SpotCues is a mobile platform that enables enterprises enhance employee productivity Or customer experience through a mobile experience thats connects users to relevant apps, enterprise systems and users in real time

Features

  • Bundle multiple apps within a single app and offline access
  • Enable mobile access to enterprise systems
  • Real time broadcast for Announcement, News, Events etc
  • Group chat, 1:1 chat, File exchange, Rich media support
  • AI based chat bots to enable natural language based assistants
  • Workflow & Automation support
  • Biometric login, SSO, Data encryption, rich admin controls
  • Automated on boarding experience

Benefits

  • Provide secured mobile access to enterprise systems & portals
  • Quickly roll out role specific apps for employees or customers
  • Provide an integrated and seamless access to your enterprise systems
  • Provide automated self served experience for employees/guests
  • Enable employees/customers to access your services from mobile on demand
  • Pre-built components enterprises to quickly roll out customized solution
  • Connect deskless and desk based employees without requiring corporate email

Pricing

£25000 per instance per year

Service documents

G-Cloud 10

246633238522504

Pramati Technologies Europe Ltd

Anand Jammi

+447440211634

Europe_bd@pramati.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Our solution is currently supported for IOS and Android. Support for windows is not our road map
System requirements
  • IOS &Android mobile devices for employees/customers to install the app
  • Desktop PC to manage administration configuration

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times There are different SLA levels based on the type of support included in the plan
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels We offer a tiered support level depending upon the sales agreement which also includes on-site support and dedicated technical account manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A combination of onsite training, online training and user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction We offer an export feature
End-of-contract process Price may include subscription fee for the platform and support but may not include the cost of any new enhancements/features that may be requested in the future

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our solution has been designed to work across web, mobile web and native mobile apps and the functionality is consistent across all the channels. The native mobile apps may however offer additional functionality such as 'Push Notifications', 'Offline support', Camera access etc
Accessibility standards WCAG 2.0 AAA
Accessibility testing SpotCues platform allows end users to develop their own responsive web and hybrid mobile applications using our platform in a Rapid and iterative fashion. The platform supports assistive technologies, however the end user would need to configure and enhance the application to his needs.
API Yes
What users can and can't do using the API All the core features of the platform are supported via API
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our platform is fully customizable that allows buyers to develop customized micro-apps and AI chat bots that integrate with buyer's enterprise systems. The communication solution, user groups, authentication, admin features etc can also be fully customized as well. The mobile apps can be white labeled and the theme and design can be customized based on the buyer's brand guidelines

Scaling

Scaling
Independence of resources Our platform has been designed to scale horizontally and has been designed for web scale that supports user growth and demand without affecting users already using the service. Our service is hosted on AWS public cloud platform.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide comprehensive metrics for platform usage around adoption, engagement, usage related metrics through a easy and intuitive dashboard that offers real time metrics and drill down
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can request for their data by sending an email to privacy@spotcues.com
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Support Policy is provided here https://www.spotcues.com/terms-of-use
Approach to resilience Service Level Agreements are here https://www.spotcues.com/terms-of-use
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Role based tokens
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 TUV
ISO/IEC 27001 accreditation date 11/4/2018
What the ISO/IEC 27001 doesn’t cover A.14.1.2 Securing application services on public networks A.14.1.3 Protecting application services transactions A.14.2.7 Outsourced development
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO Standards and we have a security structure in place to ensure stringent security practices

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We have an elaborate change management process to track each component across its lifetime. In fact we have a rapid release management pipeline with continuous integration to ensure agility.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our platform is constantly checked for vulnerabilities and all known issues are constantly fixed within reasonable timeframes. We issue hot patches very frequently for all known issues. Additionally, since our platform is used to develop applications we also advise our end customers for manual workarounds where applicable as part of the support.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Platform level compromises are constantly reviewed and fixed with each incremental (minor -2 weeks and major quarterly) releases. Application level compromises will need to be handled by platform users, while we provide architectural support.
Incident management type Supplier-defined controls
Incident management approach We provide support & report incident email where user can report the incident. For common events we provide email notifications to the platform users. Mitigation strategies in terms of manual workaround or platform fixes such as hot-fix or next available release information are appropriately disseminated.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 6 weeks trial with full features
Link to free trial https://www.groupe.io/

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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