Level 3 Communications Limited

Level 3 Video Delivery Service

​The Video Delivery service supports simple, scalable and global delivery of video and audio data to all devices.

Our Video Delivery service was designed to support the major content platforms of television, Internet and gaming.

Customers can rely on an unparalleled experience that transcends across a broad range of devices.

Features

  • Optimise video quality based on viewer bandwidth and device
  • Deliver live events with confidence with a complete solution provider
  • Connect directly via the Level 3® Content Delivery Network
  • More than 36.8Tbps of global capacity
  • Dynamic Content Packaging
  • Single source file for multi-device delivery
  • Adaptive streaming Content Protection
  • Content edge protection
  • Unauthorised content access protection
  • Geo Blocking, DRM, Device Blocking, IP Blocking and Proxy Authentication

Benefits

  • Digital asset performance and usage metrics
  • Live streams and video on demand
  • Integration into content acquisition, storage, encoding

Pricing

£1000 to £200000 per instance per month

Service documents

G-Cloud 9

245601801268419

Level 3 Communications Limited

Mike Thomas

0845 000 1000

mike2.thomas@level3.com

Service scope

Service scope
Service constraints A CDN delivers content to a Large Internet audience
Large is greater than 250,000 end users
The Level 3 CDN is best suited for Large Object Delivery and Streaming
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times When a ticket is opened on the Level 3 Incident Management System diagnosis begins into the cause. Automated notification emails can also be set up and Level 3 will provide updates at key milestones during the incident within the service SLA until the incident is resolved and closed.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Level 3 offer 24/7 support and optional dedicated resource
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Level 3 provide on-site training and user documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction N/A
End-of-contract process The service is ceased

Using the service

Using the service
Web browser interface Yes
Using the web interface The My Level 3 Customer Portal enables on-line ticketing support including the following; Create, view, update, escalate or cancel trouble tickets. View ticket history for performance trending. Create and view Reason for Outage (RFO) requests on trouble tickets. Receive proactive notification of trouble tickets and network maintenance activities across services via email. Create, view, update, escalate or cancel trouble tickets.
Web interface accessibility standard None or don’t know
How the web interface is accessible None
Web interface accessibility testing None
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Change management policies are linked to capacity utilisation. The service is upgraded when capacity reaches 80%.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Network
  • Number of active instances
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99.995%
Approach to resilience Level 3 provides several options for redundancy, including multiple encoder facilities and multiple encoders within a single facility
— all for one or more live streams.
Outage reporting The Level 3 Service is proactively monitored at Level 3 Network Operation Centres.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Username and Password
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes SOC2

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Level 3 Communications have a strict Change management control policy in line with our ISO20k certification. The change process workflow can be summarised as follows: • Change creation; • Two Stage Change Approval (Quality / Technical); • Identification of affected customers • Customer notification. • Implementation (generally between 00:00 and 06:00 Local time)
Vulnerability management type Supplier-defined controls
Vulnerability management approach Level 3 global security team receive threat information from a number of different sources including active monitoring of Level 3’s products and services and infrastructure, along with regular vendor vulnerability updates and information provided by communities of interest. Level 3 operate a regular patching policy and process along with a Vulnerability Management Forum for the review, risk management, prioritisation, remediation action plan and implementation planning associated with Vulnerabilities identified.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Level 3 operate an active protective monitoring process for it’s products, services and infrastructure which provides potential security event info to Level 3’s multiple SOC environment for analysis. Level 3’s SOC facilities are manned 24 x7x 365 providing as near as possible real-time response to security events with an escalation process to senior management as required.
Incident management type Supplier-defined controls
Incident management approach Level 3 maintain and operate a security incident process for management of potential security incidents which manages any potential incidents to conclusion. Anyone within Level 3 can raise a security breach via a dedicated portal which will then be analysed for required action. The process has defined paths of escalation and timeframes for escalation along with criteria for customer notification and response

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1000 to £200000 per instance per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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