Connect Internet Solutions Ltd

Stakeholder Engagement Services

Tried-and-tested services engage users and other stakeholders in designing and usability testing of websites, intranets, mobile applications and web-based services, guaranteeing users’ needs are embraced. Our user-centric methods include: stakeholder engagement workshops (e.g. card sort workshop) and collaborative user experience (UX) testing tools. Services tailored for each client.

Features

  • Business Objectives Workshop
  • Card Sort Workshop
  • Wireframing
  • Heat mapping
  • Suitable for many technologies: WordPress/Umbraco CMS, Cordova, Xamarin, bespoke software
  • Connect holds Cyber Essential certification

Benefits

  • Consultation outputs reviewed by User Experience expert and recommendations made
  • On-line collaboration tools for geographically dispersed stakeholders
  • On-line workshops where stakeholders cannot take part in face-to-face sessions
  • Guarantees buy-in from stakeholders
  • Embraces users’ needs, delivers a user-centric system providing required benefits
  • Traceability matrix enables easy tracking of progress against business objectives
  • Valuable channel-shift approach: user input is essential to ensure adoption
  • Optimised user experience minimises barriers to use and uptake
  • Suits range of technologies: WordPress/Umbraco, Cordova, Xamarin, mobile apps, intranet

Pricing

£850.50 per unit

Service documents

G-Cloud 10

243713655101904

Connect Internet Solutions Ltd

Janet Symes

+44 (0) 1512824321

gcloud@connectinternetsolutions.com

Planning

Planning
Planning service Yes
How the planning service works A range of proven methods and activities assists buyers plan services that are:
1) technically appropriate and of sufficient scale and resiliance;
2) operationally viable and sustainable for the buyer's organisation;
3) user-centric, meeting the needs of all user groups collectively;
4) usable for all target users.

Planning methods buyers may choose from:
a) stakeholder workshops;
b) requirements gathering (e.g. questionnaires, phone consultations);
c) user persona creation;
d) user journey modelling;
e) click testing, heatmapping, tree testing;
f) usability testing;
g) traceability matrices;
h) performance testing (load speed, volumes);
i) A/B design and testing (split testing);
j) prototyping;
k) load testing.

When appropriate, planning activities may be delivered online or face-to-face. Online activities use collaborative online systems to enable geographically dispersed stakeholders to engage fully in the planning process.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Test platforms available include:
(a) Live testing (b) simulation (c) design and execution of automated, reproducible test sequences (d) manual testing

Test targets include:
(1) platform/technology testing
(2) browser and/or device testing (mobile, tablet, PC)
(3) performance speed testing - load speeds, busy speeds, refresh speeds
(4) volume testing, peak periods
(5) standards-compliance including accessibility testing WCAG 2.0

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Maximum of 12 delegates at each stakeholder engagement workshop. Workshop delivery at client premises can be undertaken (travel time and travel and subsistence chargeable). Online workshops available where stakeholders cannot be gathered together.

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels The service is delivered within normal working hours of 9am-5pm. Schedule for delivery of services will be agreed with the client. Our Project Manager will support you throughout. Please see pricing document for costs.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £850.50 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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