tuServ HoloLens Command and Control; portable, multi-screen incident management in Mixed Reality.
HoloLens Command and Control offers a shared view of incidents without being restricted to the station. A portable device, transporting your station into any environment, to scale multiple screens to suit the space. Depiction of large amounts of data including, digital evidence and events in a user defined radius.
Features
- Incident visibility
- Portable
- Visibility of all multi-media gathered evidence in real-time
- Scalable screens
- Multi-screen use
- Synchronise multiple HoloLens devices displaying data relevant to individual users
- Assign officers to nearby incidents
- Mixed Reality Command and Control
- Extends tuServ into mixed reality
Benefits
- Allowing operations to be mobile
- No need for command and control, station based, centres
- Reduces hardware cost through mixed-reality multi-screen display
- Ability to see large amounts of data in real-time
- Minimal hardware
- Collaborative working between commanding officers and officers in the field
Pricing
£15,000 to £15,000 a device a year
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
2 4 2 2 7 5 0 6 1 1 2 2 9 1 6
Contact
Black Marble Limited
Linda Hogg
Telephone: 01274 300175
Email: businessdevelopment@blackmarble.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- We require connectivity to on-premise systems, in order to extract and submit information, if that functionality is required.
- System requirements
-
- Android for Client Application (Marshmallow)
- VPN or ExpressRoute for connectivity to on-premise systems
- Active Directory Federation Services to enable Sign-on with organisational credentials.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.0 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
We provide a technical account manager. This support is included within the license cost.
The support arrangement has clearly defined timescales within which we have agreed to respond to a logged call . This does not imply a guarantee of a fix within this time.
Level 1 - The Software is entirely non-functional, response time 1 working hour from Acknowledgement.
Level 2 - The Software is functioning but an error exists which is preventing the use of a material component of the Software, response time is 4 working hours from Acknowledgement.
Level 3 - The Software is functioning but an error exists which is not preventing the use of a material component of the Software, response time is 7 working hours from Acknowledgement. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
We provide
* Technical assistance in the implementation of prerequisites and system requirements.
* Knowledge transfer for the management of the system.
* Training materials including documentation, videos.
* Train the trainer. - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- No customer data is stored within the system.
- End-of-contract process
- No customer data is stored within the system.
Using the service
- Web browser interface
- No
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- This version of tuServ is designed to be delivered through Microsoft Mixed Reality Devices: HoloLens.
- Accessibility standards
- None or don’t know
- Description of accessibility
- The application was developed in partnership with operational police forces, and has been tested to meet the operational needs of their officers.
- Accessibility testing
- None.
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Currently each customer is provisioned in a dedicated tenant, and this is done for security and compliance reasons, but also means issues in one tenant cannot affect another.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Never
- Protecting data at rest
- Other
- Other data at rest protection approach
- TuServ does not store data at rest.
- Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- We do not store any user data in tuServ.
- Data export formats
- Other
- Other data export formats
- We do not store operational data.
- Data import formats
- Other
- Other data import formats
- TuServ does not require bulk import of data.
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
-
Uptime of 99.99%.
Currently no financial penalties in place, but agree on a customer by customer basis. - Approach to resilience
- TuServ is provisioned using the Microsoft Azure public cloud. All provisioned services are deployed in line with Azure Best Practices for resilience.
- Outage reporting
- It is expected that tuServ will be deployed on an Azure subscription owned by the customer. As such, all the standard Azure alerting mechanisms for service degradation and outage are available.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- TuServ integrates with ADFS and as such the customer has complete control of access restrictions, including MFA, Geographic sign-in restrictions etc.
- Access restrictions in management interfaces and support channels
-
Every user has their own login details.
All individual access. - Access restriction testing frequency
- At least once a year
- Management access authentication
- Other
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- The standard of protection required varies with the level of protective marking, according to the Government Protective Marking Scheme (GPMS).
- Information security policies and processes
-
For documentation - The standard of protection required varies with the level of protective marking, according to the Government Protective Marking Scheme (GPMS).
Black Marble Information Security Procedural Guidelines.
IT Kit Disposal Process.
Security Incident Process.
Business Continuity Plan.
Company Handbook.
Process:
* Individuals report to a line manager, who reports to a member of the board.
* Regular meetings and electronic communications are used to disseminate information/policy & procedure updates to all staff.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We use Microsoft Visual Studio Team Services and the Microsoft Secure Development Lifecycle for all of our development and work tracking.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- TuServ would run on Microsoft Azure, and all the vulnerability management is carried out at the service provider level - we would adhere to all Microsoft SLAs, and guidance around dealing with threats and patches.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- TuServ would run on Microsoft Azure, and all the protective monitoring is carried out at the service provider level - we would adhere to all industry standards, and Microsoft SLAs, and guidance around dealing with compromises and incidents.
- Incident management type
- Undisclosed
- Incident management approach
- TuServ would run on Microsoft Azure, and all the incident management is carried out at the service provider level - we would adhere to all industry standards, and Microsoft SLAs, and guidance around dealing with, and the management of, incidents.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- Yes
- Connected networks
-
- Public Services Network (PSN)
- Police National Network (PNN)
Pricing
- Price
- £15,000 to £15,000 a device a year
- Discount for educational organisations
- No
- Free trial available
- No