Meronimi Ltd

CatalyticsHub

Catalyticshub is a community platform providing real-time intelligence for procurement and commercial professionals on suppliers, categories and trends. It is used by people who need to keep up to date with supplier and/or category insight. Accessed online via mobile or desktop.

Features

  • Online dashboards providing real time information on suppliers and categories
  • Data analysed from millions of web sources
  • Insights and trending stories from peers, news sources, and analysts
  • CScore tracks supplier indicators
  • Sentiment tracker to understand positive and negative news
  • Email alerts on breaking news and critical information
  • Access to insight on hot trending topics
  • Instant access to social media direct from the suppliers

Benefits

  • Real time information to supplement traditional static data
  • Eliminates hours or web-based research, saving time and effort
  • Quality information to inform decision making and share with stakeholders
  • Understand financial news as it happens instead of static accounts
  • Early warning system to help mitigate potential supplier risks
  • Find innovative ideas that help your organisation achieve its goals
  • Understand worldwide reaction to supplier activity in the market
  • Understand supplier culture and values from an employee perspective
  • Confidence talking to stakeholders and suppliers
  • Understanding of global themes and how they impact suppliers

Pricing

£0 a person a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@catalyticshub.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 4 0 6 3 3 1 4 0 5 7 6 7 5 4

Contact

Meronimi Ltd Simon Geale
Telephone: +44 203 465 4500
Email: gcloud@catalyticshub.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No service constraints
System requirements
N/a

User support

Email or online ticketing support
Email or online ticketing
Support response times
Next working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Technical support provided via email and online support desk
Customer Success Manager for escalations.
Support included in the subscription fee
Support available to third parties
No

Onboarding and offboarding

Getting started
The standard hub environment is free to users. New users can either request a login in at www.catalyticshub.com or create their own. Welcome emails are sent out to all new users, providing guidance on using the system. There is online training and self-help available.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
N/A
End-of-contract process
When the licence period for the Licensed Subscriber expires or if the subscription lapses or is terminated for any reason, all individuals or organisations covered within the licence agreement for that Licensed Subscriber cease to have the right to enter the CatalyticsHub Service. Users can proactively request an account deactivation.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Minor modification to screen layout to optimise for mobile.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Users can pin specific suppliers and information to a dedicated page to consolidate information. New suppliers or trends can be added by the support team on request.

Scaling

Independence of resources
Real time monitoring of system performance and provisioning for user numbers well above current volumes

Analytics

Service usage metrics
Yes
Metrics types
Metrics available to show users logging into and using the CatalyticsHub
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
N/a
Data export formats
Other
Data import formats
Other
Other data import formats
N/A

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Target uptime is 24/7 x 365, 99% up time excluding scheduled maintenance. Standard user access is free and so service credits are not applicable. Availability for any bespoke development can be addressed in specific order forms based on the service in question.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users are not allowed to perform any management activities. Users are required to sign in and password protect their access and cannot request changes to the service without authorisation from an assigned Account Director.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Documented framework for security governance
With policies governing key aspects of key aspects of security that are relevant to the service
Reports to the board for any security and information risk
Appropriate processes to comply with applicable legal and regulatory requirements
Information security policies and processes
We have robust information security policies and procedures in place to protect information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures, including: password policy, access controls and encryption.
Employees are provided with details on information security during their induction, made aware of potential threats and the importance of using appropriate tools to keep company and personal information safe.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All maintenance activity is managed through our documented Change Management Procedures
Vulnerability management type
Undisclosed
Vulnerability management approach
N/a
Protective monitoring type
Undisclosed
Protective monitoring approach
N/a
Incident management type
Undisclosed
Incident management approach
Users report incidents through the email support desk and will receive a response within one business day.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0 a person a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@catalyticshub.com. Tell them what format you need. It will help if you say what assistive technology you use.