Styles & Wood Limited

iSite IEM

iSite IEM is a cloud-based, software-as-a-service. The complete solution for all estate, property, and asset and facilities data. The operational, scalable and configurable functions are matched with the ability to integrate with current systems. Reporting and Management Information provide analytical insight as an enabler to Intelligent Estate Management [IEM].

Features

  • Document Management System [DMS] for Estate, Asset, Facility and Change.
  • User defined secure, protected access for stakeholders and supply chain.
  • Integrate with current installed estate software through system imports.
  • Configurable for administrators and flexible with advanced user definable fields.
  • Interactive, configurable reports and dashboards for management information.
  • Browser and device neutral, built on the latest technology frameworks.
  • Manage your Estate with Property, Lease, Organisation and Contact records.
  • Record, track, specify, standardise and report on your Assets.
  • Facility Management through Planned and Preventative Maintenance functions.
  • Deliver change through Project collaboration tools and Programme planning.

Benefits

  • Reduce operating costs with intelligent estate management.
  • Evidence compliance through activity tracking, document management and storage.
  • Demonstrate performance through real time widget based dashboards.
  • Optimise capital investment through integrated programme and project management.
  • Maximise asset value through facilities and maintenance management.
  • Improve communication across the organisation, supply chain and contractors.
  • Remove or reduce existing systems and maintain access and information.
  • Empower suppliers to use their own systems and processes.
  • Shape the estate through workspace demand and utilisation.
  • Manage risk, compliance, health, safety and environment.

Pricing

£200 per user per year

Service documents

G-Cloud 9

239706104592939

Styles & Wood Limited

Mark Hawkes

0115 931 5299

gcloud@stylesandwood.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Planned maintenance window is Thursdays 17:30-18:30.
System requirements No hardware requirements.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2 hours, 9am to 5pm Monday to Friday excluding Bank Holidays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels The standard level of support is included in the annual support fees and includes a help desk service via email and phone during business hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training, online training and user documentation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats PowerPoint
End-of-contract data extraction Exports to all relevant formats.
End-of-contract process Users can extract their own data and documents. Price of contract does not include custom exports by Styles&Wood Ltd.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences at the time of submission.
Accessibility standards None or don’t know
Description of accessibility There is no accessibility standards.
Accessibility testing We have not completed any interface testing with users of assistive technology.
API No
Customisation available Yes
Description of customisation Administrators can customise the following:

Configure user definable fields.
Widget size and position in modules and dashboards.
Soft labelling of all field types.
User defined columns in all searches.
User defined RAG rulings across the site.
Classifications of records.
Dropdown menus across all records.

Scaling

Scaling
Independence of resources The hosting company guarantees contention ratios for physical resources are adhered to.

Analytics

Analytics
Service usage metrics Yes
Metrics types Site activity is broken down by user and pages accessed.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Dashboards, Searches and Reports can be exported, including specific records and columns of data. Every search page and individual record has a clearly marked export button. This is based on a site-wide standard.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • XML
  • CSV
  • Excel
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service availability is set at 98%.

Credits will be issued equivalent to the period of unavailability.
Approach to resilience Virtual machines hosted in the public cloud are protected from hardware failure by the underlying cloud infrastructure.

Optional journaling can be used to replicate the Virtual Machines to secondary data centres.
Outage reporting Email alerts are received by multiple Styles&Wood technical staff.

Services are constantly monitored using proprietary software.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Role based security across the entire service.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations ISO9001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Styles&Wood Ltd is currently in the ISO27001 accreditation process. Stage 1 inspection is scheduled for June 2017. Stage 2 accreditation is scheduled for September. Our hosting partner is fully ISO27001 accredited.
Information security policies and processes Styles&Wood have 21 standard information security policies in place. These include Data Protection, Intelligence, physical and personal security, Electronic Information Communication Systems, Wireless Access, Information Security, Email Archiving and Retention and Endpoint Control.

The reporting structure is via our Data Security Officer to the board representative.

A risk and control platform is in place to ensure ongoing governance.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Code source control and a clearly defined release process through test and staging servers before going to live.

Vulnerability testing is performed for every major release.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Software & Hardware penetration testing performed annually.
Servers are managed by the ISP for patching and updates.
Antivirus definitions updated daily.
Normal patches applied monthly.
Critical patches can be applied immediately after consultation with ISP & clients.
Potential threats are flagged by internal and external system users.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Users have individual security access.
Full audit log provided by the system for all user activity.
Email alerts set by specific parameters of system use.

Potential compromises are responded to dependent on severity by acccount lock down or system wide password changes.

Incidents are responded to immediately.
Incident management type Supplier-defined controls
Incident management approach Pre-defined processes in place for common events such as employee turnover or rare events such as system outages.

Incidents are reported by email or phone through our dedicated helpdesk team.

Incidents reports are completed and distributed to key stakeholders.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • New NHS Network (N3)
  • Joint Academic Network (JANET)

Pricing

Pricing
Price £200 per user per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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