Allevate Limited

MXSERVER: Facial Recognition

Massively Scalable Video and Photo Forensic Analysis System Using Facial Recognition: Find People Fast in Videos and Photos. Digital Forensics, Open Source Intelligence (OSINT), CCTV, Body Worn Video. Improve analyst efficiency.

Integrated with Real-Time Watchlist Alerting on Live Surveillance Cameras Using Facial Recognition.

Features

  • Video and Photo Forensic Analysis. Digital Forensics. Open Source Intelligence.
  • Surveillance: Real-time watchlist alerting using facial recognition.
  • Bulk Ingestion and Indexing of videos and photos by face.
  • Search photos and videos by face using facial recognition.
  • Link media in which a person has been seen.
  • Create and manage watchlists of people.
  • Discover, document and view links between people.
  • Integrate into existing system environments, databases and workflows.
  • Analyse CCTV, Body Worn Video, Online Media.
  • Suitable for OFFICIAL and OFFICIAL SENSITIVE workloads.

Benefits

  • Multi-user collaboration and intelligence sharing.
  • Reduced Labor Cost.
  • Force Multiplier Efficiency Tool.
  • Biometric Watchlist Management.
  • Suspect Identification.
  • Enhanced Public Safety.
  • Biometric Watchlist Management.
  • Integration with existing national and regional biometric systems.

Pricing

£14694 to £14694 per server per month

  • Free trial available

Service documents

G-Cloud 11

237613620932314

Allevate Limited

Julia Ruppert

020 3239 6399

contact@allevate.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Suitable for OFFICIAL and OFFICIAL SENSITIVE workloads. The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Service constraints shall be as defined as within these PaaS services.
System requirements
  • PaaS via Sungard AS’s PaaS services or other
  • Operating System Licenses as offered by PaaS
  • Database Licenses as offered by PaaS
  • Anti-virus as offered by PaaS
  • Performance and Monitoring as offered by PaaS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Software Support:

Purchased support is Monday to Friday, 0900 to 1700.
Customer can optionally purchase 247 support for critical (severity 1).
For all Critical (severity 1) problems, customers are contacted within one hour of the issue being reported.
Cost dependent upon service agreement. Some services may be billed according to SFIA.

Platform Support:

The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Support shall be as defined as within these PaaS services.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Software Support:
Allevate provides a purchased default support level for Software on Business Days 0900 to 1700. Reported incidents are responded to within 1 business day. Severity 1 issues are responded to within 1 hour. Weekend / holiday cover can be provided upon request at additional cost.

Platform Support:
The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Support levels shall be as defined as within these PaaS services.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Allevate will engage with new customers to ensure the right solution is provisioned and configured for the customer's specific use-cases and workloads. This will be undertaken through a mutually agreed Statement of Work and charged accordingly. Users of MXSERVER will be supplied training courses at additional charge upon request. This can be done in person or over the Internet.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Full data extraction is available through Sungard's kiosk process which allows data to be moved to a destination of the customer's choice. Enhanced data erasure is also available with additional cost.

The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Data extraction shall be as defined as within these PaaS services.
End-of-contract process At the point of termination, all your data, accounts and access will be securely deleted; there will be no mechanism to subsequently recover data after this point. Full data extraction is available through our kiosk process which allows data to be moved to a destination of the customer's choice. Enhanced data erasure is also available with additional cost.
The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Process shall be as defined as within these PaaS services.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Android
Designed for use on mobile devices Yes
Differences between the mobile and desktop service MXSERVER is a cloud-hosted platform with browser-based access.

There is an optional mobile phone app that users can utilise to submit video and faces for searching against watchlists and receive watchlist hit alerts.
API Yes
What users can and can't do using the API RESTful API's enable MXSERVER to be utilised as an integrable component to the customer's existing systems and workflows. These include:
- submission of media for analysis
- submission of search requests
- manipulation of watchlists.
- alerting results
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Full customisation of the service is available.

This needs to be undertaken by Allevate and our partners inline with an agreed chargeable Statement of Work.

Scaling

Scaling
Independence of resources Customers are allocated their own dedicated hosting environments.

Analytics

Analytics
Service usage metrics Yes
Metrics types MXSERVER can audit and report on utilisation of the virtual machines for responding to submitted media analysis requests.

Full audit and usage information is also provided on all face search requests.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Data Protection shall be as defined as within these PaaS services.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Full data extraction is available through Sungard's kiosk process which allows data to be moved to a destination of the customer's choice. Enhanced data erasure is also available with additional cost.
The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Shall be as defined as within these PaaS services.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Data protection shall be as defined as within these PaaS services.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Data protection shall be as defined as within these PaaS services.

Availability and resilience

Availability and resilience
Guaranteed availability The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Platform availability shall be as defined as within these PaaS services.

MXSERVER application availability shall be as agreed between parties.
Approach to resilience The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Resilience shall be as defined as within these PaaS services.
Outage reporting The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Reporting shall be as defined as within these PaaS services.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Approach shall be as defined as within these PaaS services.
Access restriction testing frequency At least once a year
Management access authentication Limited access network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. These shall be as defined as within these PaaS services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Approach shall be as defined as within these PaaS services.
Sungard AS has a governance process in place to track all assets and to review and manage change to the platform. This process is encompassed within the Sungard AS ISO27001 certification. All changes are reviewed and approved including impact from a security perspective before implementation.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Approach shall be as defined as within these PaaS services.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Approach shall be as defined as within these PaaS services.
Incident management type Supplier-defined controls
Incident management approach The service is being made available on Sungard AS’s "Managed Cloud for UK Government” and “Managed Cloud – AWS, UK Sovereign” PaaS services. Approach shall be as defined as within these PaaS services.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £14694 to £14694 per server per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full use of the system for a pre-agreed period of time can be negotiated on request.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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