Astech

CMIS Committee Management & Paperless Meetings

CMIS is a web based, governance & meeting management software that is designed to assist and facilitate the committee and decisions management within your organisation.The software also facilitates paperless meetings, report/workflow management, corporate meeting calendar, Members profile pages and forward plans as well as a host of governance related functions.

Features

  • 3rd Party integration;Webcasting,social networking and RSS/XML web services
  • Production for all meeting/decision/committee management publications
  • E-petitions,web library,consultations,Outside bodies,Elections results
  • Members website;register of interests and declarations of interests
  • Fully integrated app to facilitate paperless meetings,with in-app voting
  • Workflows, report management and forward plans
  • Call-in/digests,Calendar and diary integration
  • Notifications facilities,action tracking,subscription to updates
  • Robust security attributes applied at document,folder and library level
  • Multiple board and committee setup and management

Benefits

  • Full audit and visibility of your governance processes
  • Complete web based application – No software installation required
  • Paperless app reduces paper consumption and administration costs.
  • Accessibility compliant seamless website integration
  • Robust security attributes applied to documents/publications
  • Continual development of new features to meet legislative requirements
  • Security at the highest standard - ISO 27001 data centres
  • Reduce errors and delays through automating manual processes
  • Enhance the speed/accuracy of internal/external publications
  • Public engagement- open and transparent decision making process

Pricing

£7,000.00 a licence a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jsheils@astech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 3 6 5 5 0 9 7 6 8 7 3 3 9 9

Contact

Astech Jonathan Sheils
Telephone: 01608 665566
Email: Jsheils@astech.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
We integrate with a number of video and audio webcasting suppliers, such as Auditel, AudioMinutes and Public-i. We are able to integrate with a number of election management systems
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Relevant up to date browser
  • No software installation
  • CMIS works from any modern day browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Astech operate a dedicated helpdesk that operates normal working hours Monday to Friday and out of hours support

Category 1: Major - Critical: 2 hours by phone, planned approach to resolution confirmed in email within 4 hours.

Category 2: Major - Significant impact: 2 hours by phone, planned approach to resolution confirmed in email within 8 hours.

Category 3: Minor - Limited impact: 5 working days.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support via phone or email in line with our Support Service Level Agreement.
Dedicated Account Manager.
Online help system and customer forum also available.
Trainer support available remotely and on site in line with our Support Service Level Agreement
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A comprehensive implementation and training service is provided with onsite/online initial training and configuration. Access to full online training and documentation. Full helpdesk support to help and guide users in software functionality
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Standard data formats can be provided, including XML and CSV
End-of-contract process
We supply customer's data included in the format already held by the system. Any additional work to support offloading would be chargeable at our standard rates.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The browser-based solution is designed to be responsive to the user interface.
The app is downloaded to the mobile device and focusses on a separate functional area.
Service interface
Yes
Description of service interface
Websites (Internal / Public); Desktop Admin Client (Windows); Tablet Apps (iOS/Windows/Android).
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We use a number of testing tools which include, siteimprove and WAVE to ensure compliance is met.
API
Yes
What users can and can't do using the API
Users can pull selected data out of our system using our API.

Allows access to underlying data sets for repurposing by 3rd party developers

Used to provide integration with 3rd party applications such as video-conferencing
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The application has a customisable 'look and feel' to compliment the buyer's own corporate branding.
Report templates can be designed by the buyers. Workflows and configuration can be carried out by the supplier or a technical user with supplier support.The system is hugely configurable, from website branding, agenda / minute / decision sheet / plan templates, to system parameters. Customisable elements are a mix between our support service and users being able to undertake the changes.

Scaling

Independence of resources
We utilise load balanced servers within our hosting environments.

Analytics

Service usage metrics
Yes
Metrics types
Basic public webpage usage is recorded by the system. The system also provides a vast amount of reporting functionality for example, but not exhaustive, management reports/ comprehensive set of reports/ real time dashboards
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Reporting data can be exported using our Extracts feature within the system.
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • ODF
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.95% uptime within specified Service Hours.
Approach to resilience
Available on request
Outage reporting
Via our customer facing forum (which can also trigger email alerts).

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Username or password
  • Other
Other user authentication
ADFS / IP restrictions
Single sign-on (SAML 2.)
Access restrictions in management interfaces and support channels
Access is restricted by system administrators. Limited access roles granted.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Username or password
  • Other
Description of management access authentication
ADFS / IP restriction.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Currently working towards ISO accreditation

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Internal policies standards

Microsoft Team Foundation Server is used to control the change management process.
All changes are tested on an independent test platform prior to release.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Internal policies standards
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Use of wiki for common events. Freshdesk helpdesk system for logging and reporting of incidents. Users can report incidents via email/ phone/ Freshdesk portal.

The Service Desk manages end user Service Requests, Incidents and Requests for Change (RFCs) which can be logged by e-mail, telephone and web portal.

Monthly customer reports will detail incident information.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£7,000.00 a licence a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Jsheils@astech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.