Learning Nexus Ltd

Bespoke eLearning Content

Our talented and experienced production team work effortlessly with our customers to design, create and deliver innovative and interactive custom eLearning content. From gamified learning modules to bite-sized content, we've got all types of eLearning content covered to help you achieve your organisational goals.

Features

  • SCORM Compliant
  • Mobile Responsive
  • Tailored to exact requirements
  • Focused on learning objectives
  • Engaging, Interactive and Unique
  • Graphically Rich
  • Unlimited user allowance
  • Fully branded for desired look and feel

Benefits

  • Contributes to a blended learning approach
  • Engages with users through modern and innovative design
  • Can be created to meet your timescales
  • Easily tracked to provide reportability
  • Assessments can be included to enhance learning
  • Reduced travel costs and time away from job for training
  • Easy to update for future-proof training
  • Built by an award-winning eLearning design team

Pricing

£95 a unit an hour

  • Education pricing available

Service documents

Framework

G-Cloud 12

Service ID

2 3 5 2 7 3 2 1 1 5 9 8 9 3 5

Contact

Learning Nexus Ltd Mandi Phillips
Telephone: 01453756000
Email: mandi.phillips@learningnexus.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Planned maintenance will be out of business hours and notified 72 hours in advance.
System requirements
  • Browsers - IE9+, Firefox4+, Chrome11+, Safara5+, iOS, Android
  • Device - Desktop, Mobile or Tablet

User support

Email or online ticketing support
Email or online ticketing
Support response times
E Ticketing support is offered 24/7 - SLA's for non critical are 3 business working days - Critical are 24 hours of a business day
Telephone support is offered Mon - Friday 9am - 5pm
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
- Dedicated account manager
- 24/7 ticket support system
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will work with you to identify your key needs and milestones. After a project kick-off meeting with your Account Manager and Production Manager we will discuss your learning and development requirements, the scope of the learning design, graphical design and build requirements. We will produce a specification document and final quotation to be approved by the client. After a final agreement is made, we will set up the project on a selected tool which will allow you to track the project at every step of the way.

Whether you're completely new to, or totally accustomed to the bespoke eLearning process, we will support you at every step of the way with our experienced team to explain the different requirements and stages. Once the learning content is finished, we can assist you with implementing the eLearning to your workforce, such as how to market it internally and how to track success.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word Document
  • Video
  • Webinar
End-of-contract data extraction
Learning Nexus provide the SCORM files to the client to upload the content onto your LMS.
End-of-contract process
Once you have uploaded your bespoke content to your LMS, it's yours to keep forever. If you want us to update or amend the content in the future, we can do that at an additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All product features have been designed for mobile using responsive web technologies.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
We can use a variety of tools to create your bespoke project, which will dictate whether you can edit our courses.

We primarily use Articulate Storyline and/or the Adapt Authoring tool. If you have your own Articulate Storyline instance, we will be able to provide you with the "raw files" to upload into your software and make the changes yourself. The same can be said with the Adapt Authoring Tool, however, if you do not have an instance for this tool, you can purchase this from us.

Although we give you the ability to edit the courses yourself, our team are always on-hand to carry out the changes on your behalf, delivering the updated SCORM file back to you within your specified time frame.

Scaling

Independence of resources
The service is continually monitored for performance degradation and remedial action is taken wherever necessary.

Analytics

Service usage metrics
Yes
Metrics types
Once you've uploaded the courses to your LMS, you'll be able to see course completion information from your learners.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Our custom content can be exported as SCORM and then used on any industry standard LMS.
Data export formats
Other
Other data export formats
  • SCORM File
  • MP4
Data import formats
Other
Other data import formats
  • SCORM
  • MP4

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
Approach to resilience
This information is available on request.
Outage reporting
We make customers aware on our support desk dashboard and will send emails to customers where necessary.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
The system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
Access restriction testing frequency
At least once a year
Management access authentication
Other
Description of management access authentication
Not Relevant for this service

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QAS International
ISO/IEC 27001 accreditation date
28/11/2019
What the ISO/IEC 27001 doesn’t cover
Not applicable
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice.

Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:
- Complies to all applicable laws and regulations
- Implements Information Security Objectives that take into account information security requirements
- Communicate these objectives and performance
- Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work
- Work closely with Customers in seeking to establish appropriate information security standards
- Adopt a forward-thinking approach on future business decisions, including the continual review of risk
- Instruct all members of staff in the needs and responsibilities of information security management
- Constantly strive to meet and where possible exceed its customer’s expectations
- Implement continual improvement initiatives, including risk assessment and risk treatment strategies

Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have a documented QMS process as part of our ISO27001 ISMS.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have a documented QMS process as part of our ISO27001 ISMS.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have a documented QMS process as part of our ISO27001 ISMS.
Incident management type
Supplier-defined controls
Incident management approach
We have a documented QMS process as part of our ISO27001 ISMS.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£95 a unit an hour
Discount for educational organisations
Yes
Free trial available
No

Service documents