BJSS Limited

User Experience (UX) & Product Design

BJSS works with clients to design and develop effective user-centric products and services, by deploying a full range of user experience design skills. This includes deep research expertise, end-to-end service design, product prototyping and visual design, and specific specialism in accessibility, inclusion and assisted digital provision.


  • User Experience Designers experienced in government product and service design.
  • Fully-aligned to GDS Service Standards and GOV.UK’s UCD principles.
  • Design-thinking approach to facilitate co-design workshops and rapid prototypes.
  • T-shaped consultants experienced in end-to-end user experience design from Discovery-Live.
  • Researching and identifying user pain-points and need.
  • Rapid low-to-high fidelity prototyping and user testing.
  • Visual & content design, development of design systems and playbooks.
  • Facilitates user and stakeholder collaboration in research, design and testing.
  • Traceability of user needs through design and development to delivery.
  • Iterative and agile methodology designed to deliver value early.


  • Products and services are designed to deliver citizen outcomes.
  • Co-design with users and stakeholders to fix critical service pain-points.
  • Providing experience and guidance at each GDS assessed stage.
  • Services are fully-accessible and meet Web Content Accessibility guidelines.
  • Defined design principles and systems, driving development efficiency.
  • Low-risk solution exploration due to lean and rapid prototyping.
  • Effective user experience across digital, offline channels, and physical touchpoints.
  • Collaboration with inter-disciplinary teams, delivers user-friendly, feasible, viable solutions.
  • Upskills internal designers and stakeholders in user-centred design techniques.
  • Outcomes delivered first time, by leveraging experience in digital development.


£300.00 a person a day

Service documents

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G-Cloud 12

Service ID

2 3 4 5 7 6 7 0 1 2 5 8 1 6 1


BJSS Limited Susheel Dodeja
Telephone: 0207 337 9800


Planning service
How the planning service works
BJSS uses its proven Enterprise Agile® delivery approach, which is aligned to the GDS service framework, in order to guide clients through the planning and implementation of cloud services.
Planning service works with specific services
Hosting or software services the planning service works with
Applies to any public cloud provider


Training service provided
How the training service works
BJSS provides comprehensive training across all provided services including aspects such as cloud services, knowledge transfer, accreditation development and shadowing.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
BJSS is an expert at migrating complex applications to the cloud and can provide a number of public sector references. BJSS has delivered many complex application migrations from on premise to cloud and has developed an end to end 5 step process to help with migration. The steps include building the business case, application assessment and migration strategy, validation and testing, migration execution, and then operate and optimise.
Setup or migration service is for specific cloud services
List of supported services
  • AWS
  • Azure
  • GCP
  • On-premise hybrid to public cloud

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
A range of QA and performance testing services are delivered by experienced test practitioners. Services include: • Defining and establishing test policy • Agile test strategy • Test tooling consultancy • Test project health check assessments • Agile transition • Test process re-engineering

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Services are available on a resource augmentation basis, as part of a project team or as an outsourced, fully managed service, customised to client service requirements. BJSS can provide transition and transformations services and will manage environments, on-premise or hosted in the public cloud. Key features include: •Proactive monitoring and alerting. •SPOC for 3rd party suppliers and the business. •24/7/365 monitoring and management. •Real-time, automated, alerting and dashboards. •Includes Network Operations Centre service. •Licence management of components within the cloud. •Integration with Incident and Change management tools. •Proactive capacity management. •Regular service reviews.

Service scope

Service constraints

User support

Email or online ticketing support
Yes, at extra cost
Support response times
By agreement with the client.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Support levels are customised to client requirements. Default support levels are: P1: Response time = 30 minutes, Target Resolution time = 4 hours; P2: Response time = 1 hour, Target resolution time = 8 hours; P3: Response time = 2 hours, Target resolution time = 3 days; P4: Response time = Next working day, Target resolution time = 10 days.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)


£300.00 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.