Boomerang I-Comms Ltd
Engage customers and stakeholders with a SMS and IVR engagement tool. Utilise a dynamic decision tree ensuring relevance and interest including the ability for data look up, security and identification for such things as surveys, helpdesk, inbound reporting, call-backs and much more. Complementary with Boommail and other Boomerang products.
- Customer activated SMS triage
- Reports generated and sent automatically to specific email address
- Reduction of contact centre manning
- Speedy resolutions
- Greater customer satisfaction