Responsiv Solutions Ltd

Responsiv Solutions IBM WebSphere Application Server (WAS) on Cloud

IBM WebSphere Application Server serves applications from the front office to the back office including mobile, Web, cloud or mission-critical enterprise applications. Available as Public, Private, Hybrid to suit business needs.


  • Create and manage enterprise WAS deployments in a consistent manner
  • Flexible, secure, Java EE 7 application runtime environments
  • High availability: auto-scaling, dynamic routing, Health management, Diagnostics
  • Choose from traditional or Liberty installations of WebSphere Application Server
  • Reuse your WebSphere administration skills in your transition to cloud


  • Facilitates quick setup on a pre-configured WebSphere Application Server
  • Reuse your WebSphere administration skills in your transition to cloud
  • Run WebSphere Application Server or Liberty workloads
  • Bring your Apps to Cloud & Drive faster solution delivery


£0.14 per server per hour

Service documents


G-Cloud 11

Service ID

2 2 9 7 0 3 7 5 8 8 8 5 3 6 3


Responsiv Solutions Ltd

Henry Cressey

+44 (0)7968 270895

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Scheduled Service Updates – Maintenance and feature updates to the Cloud Service occur every 30 to 90 days. IBM will provide a 72 hour notification to Account Administrators prior to scheduled service updates. For major updates that involve an product upgrade, IBM will coordinate with Clients to upgrade the development environment to enable Clients to test the new version before the runtime environment is upgraded. Clients are responsible for testing any application at the new version within the development environment and providing feedback to IBM within 30 days on any issues.
Full details at
System requirements
  • Compliant Browser and a terminal with SSH access are required
  • Full details at

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times
Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Included within the price
Severity 1 - Critical impact/service down:
Business critical functionality is inoperable or critical interface has failed. Condition requires an immediate solution.
Response: Within 1 hour, 24x7

Severity 2 - Significant impact:
A service feature or function is severely restricted in its use or Client is in jeopardy of missing business deadlines.
Response: Within 2 business hours, Monday to Friday business hours

Severity 3 - Minor impact:
Indicates the service or functionality is usable .
Response: Within 4 business hours, Monday to Friday business hours

Severity 4 - Minimal impact:
An inquiry or non-technical request.
Response: Within 1 business day, Monday to Friday business hours

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Extensive user documentation exists on the IBM site, Full documentation is available here:
Onsite and online training can be provide as required (charges apply).
Customers can benefit form a number of programs to help them get started
1) Proof of technology – single days lecture and lab execises on using the solution this is free of charge
2) Formal training courses role based – chargeable
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The client has full access to their data throughout the terms of their contract. The client is solely responsible for retrieving and backing up their data prior to the end of the contract.
End-of-contract process There are two options on the contract:
- At the end of the contract, it will auto-renew for the same period again
- At the end of the contract, it will terminate. Your service will be disconnected and decommissioned.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API WebSphere Application Server in IBM Cloud API:
Provides virtual machine instances that can be created, provisioned, managed, and deleted through the creation of an application or script that uses WebSphere Application Server in IBM Cloud RESTful APIs.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The IBM Cloud deployments are customisable in terms of vCPU, Memory and HD space in t-shirt sizings defined:


Independence of resources Service is hosted on IBM only cloud with separation of consumer environments.
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.


Service usage metrics Yes
Metrics types Performance metrics are documented here:
Reporting types API access


Supplier type Reseller (no extras)
Organisation whose services are being resold IBM

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach IBM Application Server on Cloud does not include a database for data storage. Log data can be exported via ssh and configuration data can still be exported via the documented methods:
Data export formats Other
Other data export formats See above
Data import formats Other
Other data import formats See above

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA < 99.5% compensation is 2% of monthly subscription fee. SLA < 99.0% compensation is 5% of monthly subscription fee.
Approach to resilience Overarching details included at,$file/KUP12494USEN.pdf
Outage reporting Administrator portal, email notifications for scheduled changes

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication More information on user authentication can be found here:
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Coalfire ISO
ISO/IEC 27001 accreditation date 15/04/2017
What the ISO/IEC 27001 doesn’t cover IBM offerings that currently have ISO27001 certification are available in this link
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 06/04/2018
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here
PCI certification No
Other security certifications Yes
Any other security certifications

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0.14 per server per hour
Discount for educational organisations No
Free trial available Yes
Description of free trial Trial accounts may create services in one public region, for a worldwide limit of 2 Blocks. In addition, trial accounts are now subject to a lease period. Initial leases last 7 days and can be renewed for 14 days at a time.
Link to free trial

Service documents

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