Glemnet Ltd

GiNiEX Hosted Cloud Telephony

A Cloud based IPPBX (VoIP) and Hosted Telephony platform used for 2-250,000 extensions across multiple sites and and multiple devices.

Features

  • Call Centre working with GiNiEX hosted (VoIP) telephony
  • Skype for Business included with GiNiEX hosted telephony solution
  • Voicemail-email use with GiNiEX hosted telephony
  • Softphones for your hosted telephony solution
  • CTI
  • E-Fax
  • Mobile phone integration with hosted telephony
  • Hosted telephony Call recording
  • Hosted telephony Call logging
  • IVR

Benefits

  • Multiple device licence so you will never miss a call
  • Integration with Skype for Business for unified communications
  • Mobile app for use when on the move
  • Call recording for training and compliance purposes
  • Build voice menu trees using advanced IVR and voicemail
  • Simple user portal for basic changes
  • Management of the solution via an admin portal
  • Supports a variety of IP handsets from various manufacturers
  • Comprehensive Call logging
  • Full suite of Call Centre solutions

Pricing

£4.00 to £16 per unit per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

227228881039131

Glemnet Ltd

GC 11 Enquiries Team

0208639 0230

GC11@glemnet.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft Lync and Skype for Business
Cloud deployment model Public cloud
Service constraints Occasional Planned maintenance which is scheduled for out of hours
System requirements Requires an Internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond within 2hours either Monday - Friday or Out of hours provided that out of hours cover is included in the support package
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Standard- Mon-Fri 9-5pm
Prompt- Mon -Sat 9-5 pm
Total- 24 x7
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All customers are provided with onsite engineering and training. Each telephone is accompanied by a simple user guide.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Customer will serve notice and the gaining provider will take over the telephone numbers
End-of-contract process The customers services can pass to a new provider or the customer can enter into a new contract with Glemnet

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is accessed via an app on the phone and works in the same way as a normal phone linking contacts accordingly
Accessibility standards None or don’t know
Description of accessibility Not applicable
Accessibility testing Not applicable
API Yes
What users can and can't do using the API Integration of Contact and CRM systems using the CLI presented
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Customers can customise all aspects of the telephony programming from hunt groups to IVR's / auto attendants and individual extension programming. This can all be done on a per user basis or an admin basis.

Scaling

Scaling
Independence of resources The platform is scalable with sufficient capacity to support surges in traffic volume.

Analytics

Analytics
Service usage metrics Yes
Metrics types Monthly bills and CDR
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Broadsoft

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Not applicable
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Security is as important to us as it is to you, so we offer an encryption option for telephony made from within the local system (if your user devices support encryption). This way, your calls over the public Internet are almost eavesdropping-proof.
Data protection within supplier network Other
Other protection within supplier network Security is as important to us as it is to you, so we offer an encryption option for telephony made from within the local system (if your user devices support encryption). This way, your calls over the public Internet are almost eavesdropping-proof.

Availability and resilience

Availability and resilience
Guaranteed availability SLA available on request
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards TuV
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Supplier-defined controls
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Joint Academic Network (JANET)

Pricing

Pricing
Price £4.00 to £16 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A 30 day trial of a fully featured seat including a deskphone, softphone, and mobile app

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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