Flexera Data Platform
Flexera Data Platform is the largest and most comprehensive Technology Asset repository of market intelligence on enterprise software and hardware.It provides the foundation for making the best, most effective decisions for enterprise technology by delivering a complete, categorized listing of all your hardware and software.
- Provides hardware and software products, classified into usable taxonomy
- Provides detailed information IT Assets releases including manufacturer, model, etc.
- Content Packs provide key product information and intelligence for initiatives.
- Data Platform evolves with IT, with over 2,500 updates daily.
- Provides a structured catalog of hardware and software product releases.
- Content Packs extend DP Catalog with immediately actionable information.
- Powerful RESTful API that accesses latest information from DP.
- Extracts and normalizes IT data from multiple data sources.
- De-duplicates installation data to avoid double counting.
- Deterministically categorizes IT data as either known or irrelevant.
- Reduce compliance risk and drive corporate standards.
- Provide accurate product information and real-time market intelligence for ITAM.
- Gather strategic insights for the C-Level suite.
- Enable organizations to connect Asset content to consistent product ID's.
- Unify data silos and improve efficiencies across the enterprise.
- Drive strong IT-business alignment.
- Make timely, data-driven decisions.
- Establish appropriate enterprise-wide standards with a comprehensive taxonomy.
- Optimize and align IT Asset goals for effective enterprise architecture.
- Achieve complete visibility into IT assets to support management initiatives.
£1.53 per unit
- Education pricing available
- Free trial available
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|Software add-on or extension||No|
|Cloud deployment model||Hybrid cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
This would depend upon Severity and negotiated Support contract. Typically for Gold Support, responses are elicited within 30 minutes for Sev1, or up to 8 business hours for Sev4.
More information on Support Levels (Gold / Silver) can be found by contacting Flexera.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Flexera offer two levels of support for FlexNet Manager Cloud - these are 'Gold' and 'Silver'. More details can be found on the Flexera website - https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_Community.
A 'Customer Success Manager' is provided for customers to drive success at each account. The CSM is typically not charged for.
|Support available to third parties||Yes|
Onboarding and offboarding
Flexera offer both onsite and web-based training for customer, with most web-based training videos being free for customers.
Extensive documentation for Flexera Data Platform exists, both in PDF format or in-context HTML for accessing when using the Web UI.
Onboarding Services are also offered and can be defined in accordance with requirements, as customers see fit. These services can be delivered via Flexera Professional Services, or via 3rd party.
|End-of-contract data extraction||Users can export data via a number of methods from the Data Platform, such as via the Admin UI's - into standard formats such as CSV/XLS. Command line interfaces are also availble to export reports and templates, and access to the customer Technopedia database is also available for data exports. The API can also be used to export data, as defined in the API section.|
|End-of-contract process||Exit support to be mutually agreed|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Description of service interface||Flexera Data Platform provides a web-based browser interface to the service, using standard browser controls and access to obtain the information in Data Platform. Flexera Data Platform provides and intuitive user experience, allowing users to drag-n-drop data fields and definitions, sort and filter in the views and export data in certain view types. Configuration of the system can be performed in this interface too.|
|Accessibility standards||None or don’t know|
|Description of accessibility||Users primary involvement in Flexera Data Platform is to view IT Asset data and reporting. Flexera Data Platform provides a web-based browser to this end, using standard browser controls and access to obtain the information in the Data Platform. Accessibility of data for users is within the capability delivered via the browser.|
|Accessibility testing||No specific testing on assistive technology.|
|What users can and can't do using the API||
The Data Platform Technopedia API provides you with read access to the Technopedia database. The most comprehensive method for retrieving data from Technopedia is by using the Technopedia query language (TQL) to create a query that is used in an HTTP GET request to query the Technopedia database. Users make an HTTP GET request to the /tql endpoint, which requires a TQL query to describe the data that you want to retrieve. Data is returned as key-value pairs in JSON format.
The following query example shows how an HTTP GET request uses the /tql endpoint to retrieve software product data for Visual Studio:
GET: https://data.technopedia.com/tql?q=MATCH (n:ASSET) WHERE n.product = 'Visual Studio' RETURN n
The following endpoints can be used to retrieve data from Technopedia:
The Technopedia ID Endpoint enables you to submit a Technopedia ID (TID) via HTTP GET request that returns asset data for that ID.
The Software Mapping Endpoint enables you map your software asset metadata to a software asset by using an HTTP POST request, which returns a Technopedia ID.
The Hardware Mapping Endpoint enables you map your hardware asset metadata to a hardware asset by using an HTTP POST request, which returns a Technopedia ID.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||
The Data Platform 'Analyzer' is an analysis tool that provides a rich Web-based, drag-and-drop user interface, which makes it easy to create reports based on exploration of your data. Users can display Analyzer reports in a dashboard. Unlike standard reports which tend to be static or minimally interactive after they are created, Analyzer reports allow Users to explore data dynamically and to drill down into the data to discover previously hidden details. Analyzer reports present data multi-dimensionally and lets users select what dimensions and measures you want to explore. Use Analyzer reports to drill, slice, dice, pivot, filter, chart data and to create calculated fields. Users of Analyzer reports can query the data in a database without having to understand how the database is structured.
Customization can be done through the web-based UI, and control of the User access and what functions they are able to do (e.g. create, modify, delete reports etc.) can be customized according to the customers requirements.
|Independence of resources||Flexera provision the Flexera Data Platform both as a Cloud hosted (e.g. AWS) service and an On-Premise solution. For Cloud-hosted, the capability of the providers public-Cloud / Hybrid-Cloud offers the resilience and availability required by the solution. Note that high number of Users are not typically the norm with the Flexera Data Platform, so Users are rarely impacted.|
|Service usage metrics||No|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Flexera|
|Staff security clearance||Other security clearance|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Supplier-defined controls|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||Physical access control, complying with another standard|
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Most data is presented via the administrative Web-UI, and can then be exported using built-in functions to extract to CSV, PDF, XLS formats.
For more detailed reporting and analytics, using a similar web-based approach is used, where a user can drag-n-drop data in the reporting module, to export very specific data.
Data can also be exported using the API (RESTful API's) or database queries.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||XLSX|
|Data protection between buyer and supplier networks||
|Other protection between networks||SSL (HTTPS) port 443 is the default.|
|Data protection within supplier network||
|Other protection within supplier network||SSL (HTTPS) port 443 is the default.|
Availability and resilience
|Guaranteed availability||Assuming AWS Hosting:- AWS is architected in a manner to maintain availability of its services through defined programs, processes, and procedures. The AWS Resiliency Program encompasses the processes and procedures by which AWS identifies, responds to, and recovers from a major event or incident within the environment. This program builds upon the traditional approach of addressing contingency management, incorporating elements of business continuity and disaster recovery plans while expanding to consider critical elements of proactive risk mitigation strategies. These strategies include engineering physically separate Availability Zones (AZs) and continuous infrastructure capacity planning.|
|Approach to resilience||
Assuming AWS implementation:- AWS has identified critical system components required to maintain the availability of the system and recover services in the event of an outage. These components are replicated across multiple availability zones; authoritative backups are maintained and monitored to ensure successful replication.
Service usage is continuously monitored, protecting infrastructure needs and supporting availability commitments and requirements. Additionally, AWS maintains a capacity planning model to assess infrastructure usage and demands.
Identity and authentication
|User authentication needed||Yes|
|User authentication||Username or password|
|Access restrictions in management interfaces and support channels||Via User and Group / Role definitions. FlexNet Manager Cloud operates with Roles defined according to customers access requirements. Roles are defined across logical objects with more detailed levels of access to the different functions in each object type. E.g. An administrator Role has all object / all-level access, where a Contract Manager may only be able to access the Contract object and may not be able to delete existing contracts. This definition is based upon the functional requirements as defined during the build/design phase.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Certified by EY CertifyPoint|
|ISO/IEC 27001 accreditation date||December 11, 2011|
|What the ISO/IEC 27001 doesn’t cover||The applications and supporting software not covered by the AWS ISO 27001 Global Certification.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
Flexera operate a multi-faceted approach to Application Security Governance. A Secure Systems/Software Development Lifecycle is active and In addition to the mandatory corporate security training provided through our Learning Cloud, Flexera provides access and encourages training for its engineering staff through Pluralsight. Participation in training provided through Pluralsight, this will become mandatory in 2019 for our engineering staff (to include developers and testers). Flexera uses WhiteHat for security testing during software development life cycle and testing covers OWASP Top 10 and WASC 2.0. Dynamic and manual application security testing is performed. These tests are run against the QA instances of their respective cloud products.
A clearly defined reporting structure is in place with Senior leadership executing security governance and reviews regularly. More details can be provided on demand.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Public Cloud hosted Flexera applications are managed within a change management methodology that includes processes for the request, review, approval, and verification of changes. Flexera has an established change management committee (CMC) with responsibility for the scheduling and administration of changes. Change requests are submitted in Flexera’s CMS, reviewed by committee, and approved by management during the weekly CMC meetings. For any scheduled high risk changes, test and back out plans will be discussed before the change approval.
All changes are assessed by Flexera Data Platform security principals for security impact.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Flexera conducts a formal risk management program to continually identify, assess, mitigate, and monitor risks, and modifies its controls as a result of this process. A risk management assessment is completed on an annual basis at a minimum. Any changes required by the risk mitigation activity will be scheduled and approved in the weekly Change Management Committee (CMC) meetings.
AWS provide a comprehensive patch management policy that is in place for mission critical devices, and ensures that software, firmware and operating system patches are identified, tested and installed in a timely manner.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
AWS public cloud hosted applications/infrastructure are monitored using monitoring applications that provide notification of critical system/app events. Customer-facing websites are monitored using different services – one for immediate event notification and another for calculation of SLAs.
Events that affect availability of AWS Hosted Cloud applications are investigated, resolved and documented according to procedure by the Site Reliability Engineering department. This team is alerted to any suspicious activity with the alert method varying depending on the severity.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Predefined processes exist for Events. The first priority is for the Site Reliability Engineering team to investigate and resolve any issues affecting the availability, stability, performance, or security of the Cloud hosted application/services. If there is no resolution within 15 minutes, an email will be sent to notify members of the SRE, Engineering, Client Success and Customer Support. If after hours, customer support will be notified.
Further escalation to the Cloud hosting service provider will occur, if and when identified.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£1.53 per unit|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A trial version of Flexera Data Platform Manager can be requested during a PoC. This can be supplied with demonstration data. This version is limited to a short time frame for use (i.e. during the PoC) where specific use cases are performed, according to customer requirements.|