Zaizi Limited

Digital Process Automation Service

Provides scalable platform for automating business processes / workflows, using BPMN 2.0 principles. Built on open source software, and available on public cloud infrastructure or deployable on client private cloud infrastructure. Supports standard or customised forms based input and integration to internal systems (i.e CRM) via API's.


  • Automated Business Processes (BPMN 2.0)
  • Forms based input (for application based applications / data input)
  • Open Source platform (BPMN2.0)
  • Graphical Interface for process design and configuration
  • Management Information for process status and activity
  • Public Cloud support (Amazon Web Services, Azure)
  • Private Cloud ( hosted in client infrastructure)
  • 24 x 7 critical business application support
  • Configuration services (by SC or DV staff)
  • System integration (RESTful API's) and IoT device connectivity


  • Platform for automating internal and external business processes
  • Standards based, Business Process Model and Notation 2.0
  • Provides simple forms based input as part of the platform
  • Provides business view of process status and statistics
  • Customised forms design supporting brands and GOV.UK style input
  • Drag-and-Drop workflow configurations enables rapid automation and responsiveness to change
  • Easy integration with legacy systems, speeding deployment
  • Configuration services available (SC and DV staff)
  • Fully 24/7 support to ensure service and processes always available
  • Open Sourced based means no additional software licencing


£1000 per instance per month

Service documents


G-Cloud 11

Service ID

2 2 6 7 9 5 2 3 2 9 3 6 1 4 5


Zaizi Limited

Andrew Hawkins

0203 582 8330

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Service is available of AWS public cloud, UK Cloud and private / hybrid cloud deployments. Standard support during core UK business hours with option to extend to 24 x 7 under customer SLA. Maintenance changes are scheduled outside business hours and with agreement with customer
System requirements
  • Modern/Contemporary Browser (Described within "How users work with your service")
  • Supporting cloud provider (AWS, UKCloud or private cloud)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Zaizi offer Level 3 support service supporting the application, platform and infrastructure. We operate under an ITIL model incorporating a Continual Improvement and automated testing approach. Support is offered for: Core Business Hours 9:00 – 17:00 Extended Business hours (not weekends and Bank Holidays) Additional 2nd Level Support is provided at an extra cost with 24/7 Support Via UK and Overseas Support Desk. Zaizi prioritises all issues raised aiming to resolve within agreed response and resolution times, typical response times offered. P1: Response 1hr, target resolution 4hrs P2: Response 2hr, target resolution 24hrs P3: Response 4hrs, target 5 business days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Zaizi offer Level 2 and Level 3 support service supporting the application, platform and infrastructure as required. We operate under an ITIL model incorporating a Continual Improvement (CI) and automated testing approach. Support is offered for: Core Business Hours 9:00 – 17:00 Extended Business hours (not weekends and Bank Holidays),24/7 Support Via UK and Overseas Support Desk Zaizi prioritises all issues raised aiming to resolve within agreed response and resolution times, the table below provides the typical response times offered. P1: Response 1hr, target resolution 4hrs P2: Response 2hr, target resolution 24hrs P3: Response 4hrs, target 5 business days
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Workshop - getting started with DPA.
We will provide onsite training in a hands-on workshop style appropriate to your need. This may include introduction to DPS; Customer Journey mapping, Business Process Modelling (BPMN), and Decision modelling (DMN).

In addition, there is full user-documentation available.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats Open standards
End-of-contract data extraction Zaizi will support the extract of user data through a T&M charged off-boarding process. The exact details will be determined by the quantity and security level of the data and other client specific requirements. We expect to start the process three months prior to contract end where extension is not anticipated (subject to client availability).
End-of-contract process Off-boarding is standard part of our offer but is chargeable under our standard SFIA rate care and would be finalised once contract end and migration is confirmed with the client.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile responsive

Layout will reshape according the used device but will provide the same functionality. Some text or data intensive uses may be less convenient simply due to the smaller device, but this depends upon your specific requirements. However, functionality is not impaired.
Service interface Yes
Description of service interface Range of interfaces are available across different user types depending upon being internal communities or general public; needing more guidance or greater speed.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We rest upon the services of others such as the GDS Design System.
What users can and can't do using the API The fulfilment of the service requires some prior discussion of requirements, and is therefore not available through the API. Once fulfilled, everything which can be achieved through the user interface can also be achieved through the API.

This means both normal end-user use and administrative use is supported through the API.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The platform is designed specifically to design your own process, decision and form models. These are designed using visual modelling tools included within the service.

The skill set to customise is aimed at, primarily business analysts, and some support of developers if interfacing with other systems is required.

Theming the application is also possible given that it is built upon the API, but may require more significant development effort.


Independence of resources The service is provided utilising a dedicated cloud resource, and as such, there is no risk of other users affecting or consuming the client's service.


Service usage metrics Yes
Metrics types The application provides a number of out of the box basic metrics. However, many metrics are available via the process design as per the requirements of the users. Dependent upon the client's requirements, Zaizi can customise the system to produce the required metrics to be in line with the organisation's business goals.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Our solution is based on the AWS Cloud. AWS adheres to independently validated privacy, data protection, security protections and control processes. AWS is responsible for the security of the cloud; customers are responsible for security in the cloud. Customers control their content (where it will be stored, how it will be secured in transit or at rest, how access to their AWS environment will be managed). Wherever appropriate, AWS offers customers options to add additional security layers to data at rest, via scalable and efficient encryption features. AWS offers flexible key management options and dedicated hardware-based cryptographic key storage
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Zaizi would take a data migration approach to this to export data out of the system using our standard tools and processes. This would be billable, please refer to SFIA Rate Card for pricing.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Database Back-Ups
  • Open Standards (BPMN / DMN)
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Other data export formats
  • Open standards

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Zaizi provide high availability and disaster recovery using multiple level availability zones. The SLA’s are decided with clients based on their requirements and levels of support. The key factors when deciding these will be recovery time objectives and recovery point objectives.
Approach to resilience Zaizi has identified critical system components required to maintain the availability of the system and recover service in the event of outage. Critical system components (example: code bases) are backed up across multiple, isolated locations known as Availability Zones. Each Availability Zone runs on its own physically distinct, independent infrastructure, and is engineered to be highly reliable. Common points of failures like generators and cooling equipment are not shared across Availability Zones. Additionally, Availability Zones are physically separate, and designed such that even extremely uncommon disasters such as fires, tornados or flooding should only affect a single Availability Zone.
Outage reporting Zaizi use a number of monitoring tools based on clients requirements to detect and alert for outages. We use technologies such as, but not limited to Cloud Watch, Nagios, Pingdom and custom scripts. Alerts can be provided in a number of ways, but not limited to public dashboards, an API, email alerts. This is all dependant on customer requirements and what fits best.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels There are roles and permissions that are assigned to users, restricting what access, rights and information they can have access to.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 26/4/2018
What the ISO/IEC 27001 doesn’t cover The following is excluded from the scope of Zaizi’s Statement of ISO 27001:2013 Statement of Applicability: A.11.2.4 – Equipment Maintenance Reason - No fixed asset has high-value (i.e. >£3k) are depreciated on purchase and have no residual value after 3 years. Items considered beyond economic local repair are the subject of straight replacement from new. Servers are leased and cloud-based and out of scope of this requirement. A.11.1.5 – Working in secure areas. Reason Zaizi does not operate a system of permanent secure areas. Secure area working is restricted to customer sites in accordance with current HMG information classification guidelines. A.14.2.7 – Outsourced Development. Reason - Zaizi does not outsource the development of software (it is a software development house).
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are fully ISO27001 assured and follow standard procedures. Our processes are reviewed internally at management level at regular intervals during the year, including our Chief Exec and CSIO. Incidents are managed by our CSIO and by the process alerted to the Management team

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration management software is installed when new servers are provisioned. These tools are run on all hosts to validate that they are configured and software is installed in a standard manner based on host classes and updated regularly. Only approved Systems Engineers and additional parties authorised through a permissions service may log in to the central configuration management servers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The service is delivered on the AWS public cloud. The vulnerability management sub-principle and related processes within AWS services are subject to audit at least annually under ISO 27001:2013, AICPA SOC 1, SOC 2, SOC 3 and PCI-DSS certification programs. These certifications are recognised by ENISA under the Cloud Certification Schemes. Zaizi implements full ISO27001 controls for the management and uses multiple sources (vendor, authorities and internet) to identify threats and then implement patches under P1 service request conditions
Protective monitoring type Supplier-defined controls
Protective monitoring approach The Zaizi platform runs on the AWS platform. AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor: • Port scanning attacks • Usage (CPU, processes, disk utilisation, swap rates, software-error generated losses) • Application metrics • Unauthorised connection attempts Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds. Requests to AWS KMS are logged and visible via the account’s AWS CloudTrail Amazon S3 bucket. Logs provide request information, under which CMK, and identify the AWS resource protected through the CMK use.
Incident management type Supplier-defined controls
Incident management approach Incident management is either reported by the client or detected by our service desk and management tools. Once identified the incident is classified within our systems and managed within our SLA following full ITIL processes, with agreed escalation points and reporting to the client dependant on the level of severity. Upon request full incident reports will be provided for P1 events

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £1000 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

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