Daisy Corporate Services Trading Limited

IT Service Assessment

This focussed consultancy engagement considers the value that is delivered by your current IT services functions in support of the business objectives.
It includes a high level review of internal support, people, processes and third party services plus opportunities and returns that may be achieved from alternative processes or sourcing.

Features

  • Detailed Report
  • Presentation of findings
  • Stakeholder Interviews
  • Facilitated Workshops
  • Technical Assessment
  • Executive Review

Benefits

  • Obtain an independent, fresh perspective on your IT Services
  • Improve business and drive efficiencies in IT
  • Control and reduce Total Cost of Ownership
  • Benefit from smart procurement

Pricing

£85 a unit an hour

Service documents

Framework

G-Cloud 12

Service ID

2 2 6 3 2 1 5 0 5 4 6 0 7 8 0

Contact

Daisy Corporate Services Trading Limited Andy Riley
Telephone: 07540 203 303
Email: publictenders@daisygroup.com

Planning

Planning service
Yes
How the planning service works
From advising on technology and business trends, through designing innovative solutions, and ensuring the success of IT implementation programmes – Daisy also recommends a formal review of the maturity and effectiveness of your current IT Service delivery.
Whether you are seeking to gain ISO20000 IT Service Management accreditation, or seeking to review the effectiveness and alignment of current services (in-house or externally sourced); our ‘time-boxed’ audit process gives you a kick-start for a fixed price.
This focussed consultancy engagement considers the value that is delivered by your current IT services functions in support of the business objectives.
It includes a high level review of internal support, people, processes and third party services and the opportunities and returns that may be achieved from alternative processes or sourcing.
The approach is based on a combination of structured interviews with up to 10 selected stakeholders, a facilitated workshop, and a core site technical infrastructure audit.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Define Requirement.
Stakeholder analysis to identify the current and future business requirements and objectives.
Stakeholders include executive, operational management and key
users.
Assess Capability
Analyse the current infrastructure design at a high level and the service
delivery mechanism to support the environment.
Document the infrastructure & service analysis, identify any gaps
and the opportunity for change.

Design & Plan.
Identify the ‘opportunity’ for change to deliver business ‘value’.
Defining People, Process & Technology.
Who, What, Why, Where, When and How services can be delivered differently to achieve the business objectives.

Deploy & Validate.

Deploy the changes & recommendations / design.
Validate to ensure that the service structure meets the requirements, achieves the business objectives defined within the “Assess Requirement” stage.

Maintain & Service Improvement.
Maintain currency and relevance. Ensure that as the Business Requirements change (through acquisition or change in focus) the
service(s) continue to meet those requirements.
Use CSIP to measure and manage improvements.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Daisy has more than 30 years’ experience managing customer infrastructures through a UK-wide workforce that is skilled across multiple cloud technologies. We can help you build your own on-premise infrastructure or let you use our secure data centre facilities. We design and provide co-location and managed hosting services and deliver hybrid cloud or pure public cloud platforms on which you can run your applications and services.
There is no single cloud solution that fits all. As a cloud services broker, we leverage the best of hyperscale public cloud services as well as our own secure and compliant UK platform, to operate your business applications in the best-fit environment.

We manage your cloud experience leaving you to focus on the positive outcomes it delivers.

Daisy can supply differing levels of support and management services for Cloud which range from reactive to proactive. The tiers of service are ‘Essentials’, ‘Enterprise’ and ‘Enterprise Plus’ as below and can be supplemented with additional services at any tier.

The services are delivered using Daisy’s standardised support model below which uses consistent tools and processes regardless of whether the infrastructure is dedicated/on-premise, Daisy Flex, Public Cloud or SaaS based.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependent upon Priority
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
3 Levels of Support Offered

Cloudbridge Essentials
Daisy’s entry level CloudBridge Management offering is our RemoteSupport service.

Cloudbridge Enterprise
Daisy’s second tier level of CloudBridge Management offering builds on our RemoteSupport service and combines this with our 24x7 monitoring capability.
The service is intended for Customers who want to retain day-to-day management responsibility for their infrastructure but also take advantage of our Enterprise class monitoring system and our event management service delivered 24x7 by our team of analysts in our UK based Technical Operations Centre.

Cloudbridge Enterprise Plus
The CloudBridge Management Enterprise Plus offering is a managed service from Daisy, it provides monitoring and support as in Enterprise however full control of the day-to-day operation is passed to Daisy and as such the level of support is not limited by a number of specified hours. Furthermore, Daisy will undertake regular pro-active management of the infrastructure to improve security and stability.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£85 a unit an hour
Discount for educational organisations
No

Service documents