Tenshi

Brightidea Innovation Process Management

UK hosted and supported BRIGHTIDEA, the global corporate Innovation Process Management Platform used by AXA, BT, CISCO, NEILSON. Tailored by Tenshi for UK procurement supporting digital transformation, SME engagement, pre-commerical procurement and SBRI. Collaborations with staff, citizens, business and academia from idea, through challenge, community engagement, pre-commerical trial, and procurement.

Features

  • Discuss - Initiate Employee, Citizen, SME Engagement
  • Solve - Solve a Specific Problem
  • Optimize - Improve a Business Area
  • Hack - Build Prototypes
  • Incubate - Develop Opportunities
  • Pitch - Run Internal Shark Tanks
  • Monitor - Track Evolving Trends
  • Understand - Facilitate Design Research
  • Suggest - Consider Any Idea
  • Global product, UK Hosting, UK onsite support

Benefits

  • Digital service transformation
  • engagement with SME's
  • SBRI and pre-commercial procurement
  • open innovation platform
  • ideas management
  • community engagement
  • challenge management
  • collaborative
  • Customers: AXA, BT, CISCO, DELL, MERCK, NEILSON, PEARSON,

Pricing

£15000 per licence per year

Service documents

G-Cloud 10

224201981841283

Tenshi

Steve Price

07791617963

steve.price@tenshi.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No constraints.
1 million users, 99.9% availability, 24x7, UK hosted.
System requirements
  • Only a current Browser required
  • Optional Mobile App is Apple IoS or Android or Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 2-4 hours response time, 24x7 Global support
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Brightidea is supported by ZENDESK, a global market leading help desk, which continually reviews accessibility.
Web chat accessibility testing Unkown. Brightidea is supported by ZENDESK, a global market leading help desk, which continually reviews accessibility.
Onsite support Yes, at extra cost
Support levels Online 24x7 support, including access to cloud support engineer, is included in the price.
UK phone 9-5 can be provided at extra cost. Cost is dependant on the size of the account.
Onsite support is available at extra cost, on a per day basis or annual basis.
Onsite support can include: how to use the software; how to implement innovation management; setting up and running of specific innovation challenges.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started There is a wealth of online training and documentation available that is included in the cost of the product.
There is an onsite starter pack at extra cost to provide further assistance to those clients wanting to customise the solution heavily.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction CSV exports
End-of-contract process Buyers can export all data and ask that their system be archived or deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The full product can be used on a mobile with a suitable browser.
Mobile Apps (Android & IOS) form part of integrated innovation management process and are configurable by the user to perform specific tasks within the workflow.
Accessibility standards None or don’t know
Description of accessibility We ensure and enable our users to create content that:
Text alternatives for non-text content.
Captions and other alternatives for multimedia.
Content that can be presented in different ways, including by assistive technologies, without losing meaning.
Easy for users to see and hear content.
Functionality available from a keyboard.
Enough time to read and use content.
Avoid content that causes seizures.
Navigate and find content.
Text is readable and understandable.
Content appear and operate in predictable ways.
Avoid and correct mistakes.
Maximise compatibility with current and future user tools.
Accessibility testing Individual corporate testing done with our key clients including CISCO, BT and NEILSON.
API Yes
What users can and can't do using the API Read and write data to Brightidea application
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Buyers can adjust interface branding themselves.
The software is an innovation process management system with the ability to configure any combination of activities to meet a specific innovation requirement.
The users can specify without supplier involvement the whole running of the process including the features available to users in the mobile apps.
Single sign on is available without supplier support or with supplier support for more complex requirements.

Scaling

Scaling
Independence of resources Brightidea uses AWS with 2 configured data centres on Internet backbone for fast global access. Load balancing across 3 London data centres or the European region or Globally across 5 continents and 21 countries as required.
Capacity planning maintains 30% utilisation. CPU, Storage Memory and Network utilisation threshold alerts. Upgrades for servers, storage and network planned accordingly. New major clients are carefully tracked. Able to provision additional capacity within minutes. Full instrumentation of all URLs tracks actual server response times. Over 1,000,000 users, several clients with over 100k users, 99.9% availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types All innovation KPIs and Metrics
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold BrightIdea Inc. the leading corporate innovation process management platform provider

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Exporting a CSV file.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our SLA is 99.5% availability.
We achieve 99.9 availability, we have over 1 million users, we have geographically separate disaster recover, we have elastic capacity to easily scale with demand and we have 100's of clients, including some of the worlds largest organisations.
Approach to resilience We use Amazon Web Services Cloud Infrastructure with redundant power, fully meshed tier1 IO connectivity with multiple internet providers, redundant internet, firewall and load balancers, automatic fire detection and suppression, independent zones in each region (e.g. UK), SOC1, SOC2 and ISO 27001
Outage reporting Outage newsletter

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Two factor authentication all staff, all access logged and audited, encrypted VPN for all admin access, No network connectivity between corporate and Virtual Private Cloud, session validated for each request including IP matching.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AWS: EY Certify Point
ISO/IEC 27001 accreditation date 11/11/2016
What the ISO/IEC 27001 doesn’t cover Onsite Support
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 11/11/2016
CSA STAR certification level Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover Onsite support
PCI certification Yes
Who accredited the PCI DSS certification AWS: Coalfire Systems Inc.
PCI DSS accreditation date 11/07/2016
What the PCI DSS doesn’t cover Onsite support
Other security certifications Yes
Any other security certifications
  • SOC1 Type II
  • SOC2 type II
  • PCI DSS Certified
  • Cyber Essentials PLUS
  • ISO2001

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards SOC1 Type II, SOC2 Type II, PCI DSS Certified, Cyber Essentials PLUS
Information security policies and processes Governance processes, reporting structure, ISO 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Our processes is externally assessed to SSAE-16.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Our processes is externally assessed to SSAE-16.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Our processes is externally assessed to SSAE-16.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Our processes is externally assessed to SSAE-16.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15000 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial By request.
Full functionality, limited time period.
Link to free trial Www.tenshi.co.uk/contact/

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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