MDS Technologies Limited

Microsoft Azure

MDS Technologies provides a fully managed service for adoption of Microsoft Azure. Microsoft Azure is a cloud solution for building, testing, and deploying applications and infrastructure. We have vast experience in designing, project managing and supporting complex cloud migration projects.

Features

  • Analytics, computing and database apps
  • Mobile, networking, storage and web apps
  • Fast app delivery anywhere
  • Secure your apps and data through Azure Backup and DR
  • Microsoft Certified Engineers and Professionals

Benefits

  • No CapEx costs on hardware
  • Geographically independent
  • Easy to scale up and down according to your business
  • Make strategic decisions using analytics and insights
  • One supplier for consultancy, design, implementation and support

Pricing

£0.01 to £3.19 a virtual machine an hour

Service documents

Framework

G-Cloud 12

Service ID

2 2 3 8 2 4 0 0 4 5 4 9 8 0 5

Contact

MDS Technologies Limited Ben Grantham
Telephone: 01225 816280
Email: sales@mds.gb.net

Service scope

Service constraints
None
System requirements
  • Customers will require appropriate network connectivity
  • Customer responsible for data security over their connectivity method

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tickets are responded to on a priority basis. We aim to respond to ALL initial questions within 15 minutes during normal business hours (7:30-17:30).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
MDS' standard support includes Project Managers, Service Delivery Managers, Technical Account Managers, Support Engineers Monday-Friday between the hours of 7:30-17:30. We aim to respond to ALL incidents and requests within 15 minutes, with a priority on resolving P1 incidents.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Customers on-boarding the service with MDS Technologies will need a project which manages their entry or exit, the scope of which will depend on the entry/exit parameters. The price for this will be by application and use the SFIA day rates appropriate to the work being completed. As part of the on-boarding process customers will be provided with the following:
- information on the ordering and invoicing process
- how to terminate your contract
- after sales support
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Data can be copied off customer VMs using SFTP or equivalent prior to contract end. Data can be extracted from databases using SQLDump or equivalent and then transferred as per above.
End-of-contract process
Service termination is defined as end of contract without transfer of services to a new provider or customer function. In this case, on Service termination MDS will close and delete any Azure accounts, access controls and resources; off-boarding of instances and data is the Customer’s responsibility and should be completed prior to termination. MDS can provide a managed migration path out from the tenant (working alongside your new provider or function). This would be created as a standalone project and incur rates and charges per the MDS Cloud Migration service.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
The Azure hypervisor enforces memory and process separation between virtual machines.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • VM Storage
  • Databases
Backup controls
Backup schedules are agreed during customer onboarding.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
VLAN VPCs

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Azure services are delivered from multiple datacentres worldwide. When deploying customer services to Azure, MDS will ensure that services span multiple availability zones (datacentres) to ensure service resilience. Alternatively, our Disaster Recovery as a Service offering can be used to provide a DR facility.
Outage reporting
Public dashboards and email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces and support channels is restricted through a combination of username and passwords, multifactor authentication, firewalling, IP restrictions, the use of bastion hosts as appropriate.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register (LR)
ISO/IEC 27001 accreditation date
3/11/2017
What the ISO/IEC 27001 doesn’t cover
MDS' risk assessment process has highlighted that the following area of ISO27001 is out of scope:
14.2.7 Information Systems: Outsourced Development
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
28/10/2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Nothing
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • PSN Connection Certificate
  • ISO9001
  • ISO14001
  • OHSAS 18001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
We follow the policies and procedures laid down in ISO 27001:2013 standard. In particular, our Information Security Management System contains all of the policies that support our security management approach. Our Information Security Policy provides the highest level policy statements which is supported by a comprehensive Acceptable Use Policy which all staff must sign before being granted any system/Network access. Additional policies cover key areas including Security Incident Management, Management Review, Document Control, Data Protection, Access Control, Business Continuity, Encryption, Patch Management and Auditing. As part of our Service Implementation Process we carry out a pre-handover security audit to ensure that we have met the required MDS Security standards as well as any specific customer security requirements which have been agreed. All of the above is supported by an extensive internal and external (UKAS accredited) Audit programme which ensures that we maintain the high level of security standards laid down in our processes.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration & Change will be managed by MDS through a best practice Change Management process, delivered via our Service Desk.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
MDS subscribe to vendor support services to ensure we are operating in line with the latest recommendations and are made aware of any potential vulnerabilities. The patch deployment policy is ITIL aligned and undertaken in accordance with our ISO27001 security policy. For patching of Windows operating systems, we follow a patch cycle in line with Microsoft’s "Patch Tuesday”. For exceptional patching, our processes allow for the management of exceptions which require emergency maintenance to protect your service from vulnerabilities. Notifications are sent to ensure that customers are informed of planned works and all patches are tested before deployment to live.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
MDS makes use of cloud-native applications for the collection, monitoring, analysis, alerting and reporting of all IT event, log and performance data. A real-time analytics engine is used to correlate events, logs and performance metrics across your cloud and on-premise infrastructure. A comprehensive suite of highly configurable rules allow alerts to be sent in response to malicious activity and performance-impacting events, all of which is included as standard in the service.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
The MDS ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes. For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an Incident Review Meeting is held and a Major Incident Report is created and distributed.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft Azure
How shared infrastructure is kept separate
The Azure hypervisor enforces memory and process separation between virtual machines.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
All Microsoft Azure datacenter & availability zones in EU follows EU code of conduct for energy efficiencies.

Pricing

Price
£0.01 to £3.19 a virtual machine an hour
Discount for educational organisations
No
Free trial available
No

Service documents