The Access Group

Access Learning

Learning Management System provided as Software as a Service. Preloaded with off-the-shelf content selected by the customer from an extensive list.

Features

  • Course management. Create and manage many formats of learning
  • Companion app. Launch and complete learning activities on the go
  • Off the shelf catalogues. Cyber, GRC, Leadership, H&S, Workplace skills.
  • Diagnostic assessments. Providing gap anaylsis and skill based learning pathways
  • Reporting. Thorough reporting using out the box and customisable reports
  • Online help forum. Videos, how-to guides, peer to peer
  • Intuitive user friendly design.
  • Aggregate learning activities into pathways
  • Continuous Professional Development tracking against a simple scheme

Benefits

  • Centralised learning. One place for all learning activities and reporting.
  • Management information from the workforce in terms of L&D
  • Mitigate the risk of lack of knowledge
  • Allow staff to grow and engage
  • Create and nurture a culture of learning and improvement
  • Satisfy regulations through evidence of compliance

Pricing

£1 to £100 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Natalie.GilesGrant@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 2 3 7 6 7 4 4 8 6 5 2 4 5 7

Contact

The Access Group Natalie Giles-Grant
Telephone: 01206322575
Email: Natalie.GilesGrant@theaccessgroup.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No specific constraints
System requirements
  • IE11+
  • Firefox (latest)
  • Chrome (latest) Windows/Android tablets
  • Edge (latest)
  • Safari (latest) Windows/Mac/iPad

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times can be viewed here https://pages.theaccessgroup.com/rs/302-WOS-863/images/SuccessSupport2017_access_Brochure_PrintableVersion.pdf
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
See here https://pages.theaccessgroup.com/rs/302-WOS-863/images/SuccessSupport2017_access_Brochure_PrintableVersion.pdf
Support available to third parties
No

Onboarding and offboarding

Getting started
Training for administrators is provided via webinar. Support for administrators is then provided continually via online help portal, regular blogs and public webinars on a number of subjects.
This is all in line with various levels of support plan from FOC minimal contact, online only to full premium service named support and customer success manager giving personalised and proactive service.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
We can provide data at the end of the contract for an extra charge.
End-of-contract process
At the end of the contract, all user and learning data can be exported and provided. Confirmation of disposal of data can be provided aligned to data protection laws.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The LMS is accessible through a mobile device using an adaptive display model. A number of companion apps are available which are developed specifically for mobile devices.
Service interface
No
API
Yes
What users can and can't do using the API
Public APIs are available and typically used for reporting functionality accessing the data held.
API documentation
Yes
API documentation formats
Other
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Access Learning is hosted by Access Cloud Hosting providing a secure and highly scalable hosting environment.

Analytics

Service usage metrics
Yes
Metrics types
Access help can provide statistics and data from the usage of the system down to specific usage against specific activities.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is exported through the reporting function. Data is exported to .csv or .xlsx file.
Data export formats
  • CSV
  • Other
Other data export formats
  • Xls
  • Xlsx
  • Rich text in some circumstances
Data import formats
  • CSV
  • Other
Other data import formats
  • Xls
  • Xlsx
  • Rich text in some circumstances

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
See the SLA here https://pages.theaccessgroup.com/rs/302-WOS-863/images/SuccessSupport2017_access_Brochure_PrintableVersion.pdf
Approach to resilience
Available on request
Outage reporting
We have a portal with a dashboard (privately accessed) and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Users are set with specific roles within the organisation governed within the LMS. Different roles provide different views and access privileges.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
27/08/2017
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber essentials
Information security policies and processes
The Access Group is ISO27001 certified and operates an Information Security Management System (ISMS) in accordance with the ISO27001 standard. Access is audited annually by the British Standards Institute (BSI) who audit process adherence and compliance with ISO27001 controls. Access internally audits information security every month with a specialist security consultant. The ISMS is steered by the Information Security Working Group (ISWG) headed by the Chief Technical Officer and attended by the Chief Operating Officer, Finance Director and Information Security Analyst with representation from HR, IT and Hosting teams. The ISWG has an operational meeting every month following audits and a strategic review meeting every 4 months. Access operates a risk register and an incident, improvement and audit log for managing the ISMS on an operational basis. All Information Security and Acceptable Use policies are reviewed at least annually and changes to the ISMS are reviewed 3 times a year and form part of the ISWG strategic review.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
No major change should be implemented without:
A completed Change MAnagement Form to record business case, problem, solution and risks
Approval by the relevant Business Unit Director, Information Security Working Group or Quality Management Working Group
An approved, documented plan of the sequence or steps for implementing and releasing the change into business as usual. This should be stored in an appropriate place.
Evidence demonstrating the fact that this change has been tested first
A rollback/mitigation plan
A post-change test being documented to check that the change has been successful
Appropriate communication and training for any change.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request
Incident management type
Supplier-defined controls
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 to £100 a user a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
A free trial version is available for self-registration. Typically for 30 days but this can be extended. The guest LMS allows for exploration of the site with information (wiki) pages in place of the more complex areas.
Link to free trial
http://guest.unicornlms.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Natalie.GilesGrant@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.