Agylia Learning Services: eLearning Creation
Bespoke eLearning, microlearning and digital learning content creation, covering a full range of subject areas. Individual courses or entire curricula designed and developed using responsive technologies for desktop, tablet and mobile delivery. Optional re-engineering of existing learning content.
Features
- Designed and developed using responsive technologies
- SCORM 1.2 and Experience API (Tin Can) compliant
- Content types: text, images, audio, animation, interactions and quizzes
- Incorporated assessments to validate learning
- Accessible on a variety of internet browsers
- Full localisation options available
- Fully disability enabled
- Augmented with optional multimedia documents and eBooks
- Review tools for effortless and tracked reviews
- Delivery via a Learning Management System
Benefits
- Bespoke eLearning to meet user’s needs
- Train staff / people in your community effectively
- Improve staff performance with relevant training
- Accurate training to assist staff and improve productivity
- Fully branded for familiar look and feel
- Encourage use of training resources with gamification options
- Reduced travel costs and time away from job for training
- Collaborative production for quick delivery
- eLearning accessible on PCs, laptops, tablets and smartphones
- Easy to update, future proofing training
Pricing
£13,000 a unit
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
2 2 2 5 2 5 1 3 5 9 1 9 9 5 8
Contact
Civica UK Limited
Tim Buff
Telephone: 01454 269222
Email: info@agylia.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- The eLearning content can be delivered via the Agylia Learning Management System (LMS).
- Cloud deployment model
- Public cloud
- Service constraints
- Agylia can provide support for customers using the Opera web browser. Costs for Opera support shall be agreed in advance.
- System requirements
-
- Internet Explorer 6 - 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Agylia will acknowledge issues reported to the Help Desk within 2 hours during standard United Kingdom business working hours (9:00am to 5:00pm).
Weekends and United Kingdom bank holidays can take longer. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 A
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Whilst subscribed to the service, customers will have access to standard support, which includes access to the Agylia Help Desk, user forums, FAQs, online training content, plus email and telephone support.
Agylia support services are available during standard United Kingdom business working hours (9:00am to 5:00pm), excluding weekends and United Kingdom bank holidays. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
Agylia Learning Services' eLearning content can typically be live within 8 - 10 weeks* of contracting, once requirements are confirmed. *Subject to the timely supply by the customer of items including; source materials (Word and PowerPoint documents) subject matter expertise / content, branding guidelines, media (imagery and videos) and personnel for project review and approval. Agylia Learning Services will work with customers to agree a successful, fully project managed process.
In the event of a requirement to leave the service in the future, Agylia Learning Services commit to a full off-boarding process. - Service documentation
- No
- End-of-contract data extraction
- Should the eLearning content be hosted on the Agylia Learning Management System: customer administrators can extract their company’s and employees’ data at the end of contract, by using the Agylia administration portal. This includes user data, content, and user learning history. A request at end of contract can also be made to Agylia for the return and erasing of customer data.
- End-of-contract process
- Should the eLearning content be hosted on the Agylia Learning Management System: at end of contract, the customer’s Agylia LMS instance is de-provisioned and all data returned to the customer. The customer’s endpoint address is taken offline making it inaccessible. The customer instance and databases remain by default for a 12-month period after the contract ends, although data can be cleared earlier on request.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Depending on customer requirements, Agylia can design and develop individual courses or entire curricula using HTML5 for desktop and tablet delivery. Agylia can also design and develop individual courses,entire curricula or mobile learning content (using responsive HTML5), which is optimised for tablet and mobile delivery.
- Service interface
- No
- API
- No
- Customisation available
- Yes
- Description of customisation
- ELearning content is designed to meet customers’ specific needs, depending on the level of interaction and production values required. Agylia Learning Services provides 3 levels of interactivity and content type. The 3 levels are; Engaging, Active and Immersive. Customisable content types include media such as video, audio and photography. Customisable interactivity types include animations, simulations and gamification.
Scaling
- Independence of resources
- Should the eLearning content be delivered via the Agylia Learning Management System: Agylia's content delivery network ensures that users have the best possible content access experience. Agylia can minimise network latency and maximise content response times for users by delivering content from servers that are closest to their geographic location.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
- Other
- Other data at rest protection approach
- Employee laptops are encrypted.
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Should the eLearning content be delivered via the Agylia Learning Management System: the user database (or subsets based on applied filters) can be exported to CSV.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Agylia will use commercially reasonable endeavours to ensure that the service is available 24 hours per day, 7 days per week.
- Approach to resilience
- Available on request.
- Outage reporting
- Any downtime due to circumstances beyond Agylia’s control, Agylia will distribute a notification via email to a nominated contact.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Other
- Other user authentication
- Should the eLearning content be delivered via the Agylia Learning Management System, users authentication includes: Username or password.
- Access restrictions in management interfaces and support channels
- Agylia have a restricted number of administration accounts providing access to management interfaces and support channels. Agylia adopt the principle of least privilege when assigning account permissions and ensure that individual admin accounts are used for accountability i.e. no shared admin accounts.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- ACS Registrars
- ISO/IEC 27001 accreditation date
- 25/04/2019
- What the ISO/IEC 27001 doesn’t cover
- Agylia's ISO 27001:213 certification is limited to its operation within the United Kingdom, it excludes its operations within other geographic locations (United States).
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Certified
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Agylia operate a comprehensive ISO 27001 compliant Information Security Management System (ISMS) that ensures policies are maintained, followed and regularly reviewed. Within our ISMS policies are divided into the following sections: Risk Assessment, Organisation of information security, Human resources management, Asset management, Access control, Cryptography, Physical and environmental security, Operations security, Communications security, System acquisition, development and maintenance, Supplier relationships, Information security incident management, Information security aspects of business continuity management and Compliance. Security committee meetings occur monthly with two members of the security committee also sitting on the Agylia Board ensuring a top down application of processes and procedures.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- All significant, non-routine changes to organisational information processing facilities (hardware or software) are subject to change control. IS Managers are responsible for carrying out a risk assessment to identify potential risks. Change Managers are responsible for authorising the change to proceed. Where required by a risk assessment, fall-back procedures or a roll-back strategy must be prepared. A testing plan, with clear acceptance criteria is documented prior to the change testing. Business unit representatives must accept changes prior to completion of testing. Change Managers authorise transfer to the operational environment, ensuring business processes aren't disturbed and business continuity plans are updated.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Identified vulnerabilities for organisational assets are prioritised as: • Critical (immediate threat of data loss, corruption or unauthorised access) • Urgent (non-immediate threat of data loss, corruption, or unauthorised access) • Non-Critical (no current threat) Agylia has the following timeline requirements for reacting to notifications of relevant vulnerabilities: • Critical – 1 business day • Urgent – 3 business days • Non-critical – 5 business days The Risk Committee receives monthly reports on vulnerability management, including information about the number of vulnerabilities in each organisational asset, what controls are in place, outstanding issues, and what's changed since the previous meeting.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- The Risk Committee performs the risk assessment to identify the type and level of audit logging and monitoring that might be required for each individual information asset. The Network Manager is responsible for configuring the information systems to meet the requirements of this procedure. System administrators are prohibited from erasing or de-activating logs. If investigating a fault, members of the IT Department are permitted to turn on additional audit logging. After investigation of a fault, they may return to the original configuration or leave the new logging in place, but may not reduce below the default configuration.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Agylia operate an incident management procedure. Responsibilities are as follows: • Agylia employees follow a standard procedure for reporting information security weaknesses or events. • Information security events and weaknesses are reported to the IS Manager. • Head of HR is responsible user training and events that can be used to support training activities. IS weaknesses and events are reported using a Security Incident Log on Agylia’s internal SharePoint site. The IS Manager reports on how the event was dealt with and closed. Resolution notes are added to Security Incident Logs and security incidents are reviewed during risk committee meetings.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £13,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@agylia.com.
Tell them what format you need. It will help if you say what assistive technology you use.