Planet IT

Backup as a Service

Hosted third party Software and Application services provided for every day business needs. Consultancy, Installation, Configuration and Support offered.


  • Off-site Backup
  • Backup and Disaster Recovery


  • Automated Backup Solution
  • Disaster Recovery Environment


£5 per user

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Planet IT

Sean Smith


Service scope

Service scope
Service constraints Product used is Veeam Cloud Connect, this can be connected to most backup software vendors. Additional software purchases may be required.
System requirements Stable internet connection - Dedicated Line

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We offer a standard 8:30am-6pm service with additional 24/7 cover if required.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is provided through our website using PureChat. This connects to a member of staff in the office who chats directly with the end user. A mobile app allows this chat to be offered 24/7. A chat session will allow the end user to describe their issue and arrange for an engineer to either connect remotely to their machine or call them to discuss further.
Web chat accessibility testing N/A
Onsite support Onsite support
Support levels We offer 24/7 Support from 1st line to 4th line support allocated on a case by case scenario.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Full consultancy and project scoping. Training provided as required with documentation and shared project plans via SharePoint.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Depending on service this can be migrated with physical data extraction or migration to another provider.
End-of-contract process TBC

Using the service

Using the service
Web browser interface Yes
Using the web interface TBC
Web interface accessibility standard None or don’t know
How the web interface is accessible TBC
Web interface accessibility testing TBC
What users can and can't do using the API TBC
API automation tools Other
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No


Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources TBC
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft, Sophos, Mimecast, Cisco, HP, Dell, vSpot, Veeam, VMWare

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls This information is collected during the scoping of the project
Datacentre setup Single datacentre with multiple copies
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability TBC
Approach to resilience TBC
Outage reporting TBC

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels TBC
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Quality Services Ltd
ISO/IEC 27001 accreditation date 22/01/2018
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach TBC
Vulnerability management type Supplier-defined controls
Vulnerability management approach TBC
Protective monitoring type Supplier-defined controls
Protective monitoring approach TBC
Incident management type Supplier-defined controls
Incident management approach TBC

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate TBC

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £5 per user
Discount for educational organisations Yes
Free trial available Yes
Description of free trial TBC


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