This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Planet IT are still valid.
Planet IT

Backup as a Service

Hosted third party Software and Application services provided for every day business needs. Consultancy, Installation, Configuration and Support offered.

Features

  • Off-site Backup
  • Backup and Disaster Recovery

Benefits

  • Automated Backup Solution
  • Disaster Recovery Environment

Pricing

£5 a user

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

2 2 0 6 9 6 5 0 0 3 0 5 2 3 4

Contact

Planet IT Adrian Sweeney
Telephone: 01235433900
Email: GCloud@planet-it.net

Service scope

Service constraints
Product used is Veeam Cloud Connect, this can be connected to most backup software vendors. Additional software purchases may be required.
System requirements
Stable internet connection - Dedicated Line

User support

Email or online ticketing support
Email or online ticketing
Support response times
We offer a standard 8:30am-6pm service with additional 24/7 cover if required.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is provided through our website using PureChat. This connects to a member of staff in the office who chats directly with the end user. A mobile app allows this chat to be offered 24/7. A chat session will allow the end user to describe their issue and arrange for an engineer to either connect remotely to their machine or call them to discuss further.
Web chat accessibility testing
N/A
Onsite support
Onsite support
Support levels
We offer 24/7 Support from 1st line to 4th line support allocated on a case by case scenario.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full consultancy and project scoping. Training provided as required with documentation and shared project plans via SharePoint.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Depending on service this can be migrated with physical data extraction or migration to another provider.
End-of-contract process
TBC

Using the service

Web browser interface
Yes
Using the web interface
TBC
Web interface accessibility standard
None or don’t know
How the web interface is accessible
TBC
Web interface accessibility testing
TBC
API
Yes
What users can and can't do using the API
TBC
API automation tools
Other
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
TBC
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Sophos, Mimecast, Cisco, HP, Dell, vSpot, Veeam, VMWare

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
Backup controls
This information is collected during the scoping of the project
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
TBC
Approach to resilience
TBC
Outage reporting
TBC

Identity and authentication

User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
TBC
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Quality Services Ltd
ISO/IEC 27001 accreditation date
22/01/2018
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
TBC
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
TBC
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
TBC
Incident management type
Supplier-defined controls
Incident management approach
TBC

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
TBC

Energy efficiency

Energy-efficient datacentres
Yes

Pricing

Price
£5 a user
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
TBC

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.