SystemsUp Ltd

Managed Cloud Services

A range of features and services to provide and manage your cloud implementation. Rather than build your own services, you can consume them on a PAYG service, choosing the elements that you want. This includes provision of the cloud platform, DR, backup, VDI, storage, desktop, email and Office365.

Features

  • Consultancy as a Service providing flexible ad-hoc technical resources
  • Managed AWS powered by iomart
  • Managed Azure powered by iomart
  • Managed Cloud powered by iomart
  • Cloud Backup as a service powered by iomart
  • Cloud Storage powered by iomart
  • Cloud Desktop as a Service (VDI) powered by iomart
  • Cloud DR as a service powered by iomart
  • Managed Office 365 as a service powered by iomart
  • Hosted email services powered by iomart

Benefits

  • Pay as you consume model reduces the overall TCO
  • Deliver simplified management and complete control to the IT team.
  • No upfront investment in infrastructure
  • Flex capacity as required
  • Managed services delivers continuous management and monitoring
  • Benefit from iomart scale and continuous investment

Pricing

£875 to £1075 per person per day

Service documents

G-Cloud 10

219359724372489

SystemsUp Ltd

Nick Martin

02074484600

nmartin@systemsup.co.uk

Planning

Planning
Planning service Yes
How the planning service works This service consists of a number of optional components that the customer can select based on their environment and specific requirements. Included are: iomart’s Managed AWS, Azure and Cloud addresses the core challenges businesses face in implementing and operating public cloud environments. Backup as a service delivers backup and recovery services from iomart. Cloud Storage solutions deliver unlimited storage capacity automatically, with no limit on file size. iomart’s VMware Horizon View Virtual Desktop Infrastructure (VDI) platform delivers desktop services direct from our UK based cloud, enabling end user freedom to access business applications anywhere. iomart DR as a service is available in a range of fully scalable managed service solutions that provide offsite protection for both physical and virtual environments. Microsoft Office365 enables work and collaboration from virtually anywhere: as a tier 1 CSP iomart manages your complete Office 365 customer experience, from migration, O365 deployment and service. The iomart hosted Microsoft Exchange service provides centralise email, calendars, contacts, tasks and collaboration services. Consultancy as a Service allows customers to access all of SystemsUp technical cloud expertise on an ad-hoc basis, giving the customer maximum flexibility when supporting their systems and projects.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works SystemsUp would need to understand the requirements and business outcomes prior to any setup or migration. We'd then undertake a discovery exercise, as this would provide invaluable insight into the organisational challenges and a snapshot of the current state. Following this, we would undertake the relevant high and low-level designs and create a requirements matrix to ensure that all the requirements were addressed and by selecting the optimal technologies and services. After the designs are approved we would plan the setup of the solution and any relevant testing required. Any migration would be carefully thought out and planned to derisk any potential issues and ensure minimal downtime and disruption to the organisation. Once migration is complete, we can provide early life support, handover to internal or external support teams and any required user and admin training.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works SystemsUp provides a rigorous quality assurance internal review against all project objectives. All solutions are designed in line with industry/vendor design best practices with references included. SystemsUp can further leverage our partnerships with vendors to ratify designs if so required. Depending on the scope of the engagement SystemsUp will fully test the solution against any agreed Test Strategy, the output would be a detailed test report. Any risks that will affect the testing process will be listed along with the mitigation. This will ensure the final solution not only meets the stated requirements but exceeds the project expectations.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works SystemsUp and it's parent company iomart's support teams are available 24/7 to respond to alerts, take calls, make decisions and act to ensure our customer services are operating effectively every second of the day. The support desk is accredited to ISO20000-2011 and ISO27001-2013 standards and brings together 250 technical operations staff employed to cover everything with a guaranteed qualified engineering response within 15 minutes of notice dependent on the severity of the incident.

Service scope

Service scope
Service constraints This is a consultative service, any constraints would be specific to the engagement profile and called out as a part of the project process.

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels This service is a consultancy service, our consultants will be available to the project team for the duration of the project to the agreed project working hours.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £875 to £1075 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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