Keepthinking Ltd

Qi Content and Collections Management Software

The Qi Collections Management System is used to manage content, information, collections and archive data. Qi is the online interface to an underlying relational database, with powerful, configurable workflows.
It is fully SPECTRUM compliant, and is able to be integrated with other systems through its RESTful API.

Features

  • Collection management system
  • Content management system for many different content types
  • Remote access application through cloud servers
  • Full browser and device compatibility
  • Can connect to other systems and authorities through its API
  • Vocabularies such as Getty and ULAN are fully integrated
  • Multilingual support, including integration with Google Translate
  • Audit trail for the management of records
  • Approval workflows for the publication and finalisation of content
  • Customisable reporting

Benefits

  • Remotely manage content through the web interface
  • Customisable user login and access to records (read only etc)
  • Configurable fields and content types (set up, and after training)
  • Fully searchable, and able to be integrated with Elasticsearch
  • Accessible and supports accessibility guidelines for content
  • Easy to use and easy to learn (minimal training required)
  • Enhances collaboration in teams
  • Audit trail allows for content edit tracking
  • Review panel to facilitate sign off workflows
  • Includes integration with its own app

Pricing

£795 to £1200 per person per day

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 1 7 6 0 7 2 6 2 4 6 3 0 6 8

Contact

Keepthinking Ltd

Cristiano Bianchi

02074905337

info@keepthinking.it

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
  • Apache
  • PHP
  • MySQL

User support

Email or online ticketing support
Email or online ticketing
Support response times
The support system includes categories for priority. The levels are: urgent (response within a day), high (response within a week), normal (response during a maintenance period), and low (response when time available). The desk is open from 9.30 am to 6pm during the UK working week (excluding Bank Holidays), but there are alternative arrangements (contact details of a member of staff) for urgent issues that arise outside of these.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
Onsite support
Support levels
Our support levels vary according to client need and project budget. We vary the level of support in various ways, such as: number of hours required for the year (this could be dependent on original project complexity, length of project, or its budget etc), whether additional on site support is desired, and whether additional (small) features would be required to be completed during maintenance. Time is charged on an hourly rate. The support structure is managed by the company's project manager, and support is delivered by the development team.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
If users wish to start using the service, they would have to contact a member of the Keepthinking team; who will provide them with a preview and demonstration. For when our services have been engaged, a version of Qi is provided, after a joint configuration project stage.

User training is provided throughout the project. However there is formal training meeting towards the end of the project, where as many potential users from the client are invited to attend as necessary. This is held either onsite at the client site, or remotely via teleconference. A training guide is provided.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
They can get a MySQL dump of the entire database
End-of-contract process
Customers can have the application's source code as well as the full database and media assets.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile version of the web interface is reasonably the same as the web version; however there is a much refined (some functions and features are not available) version available via an app.
Service interface
No
API
Yes
What users can and can't do using the API
Full RESTful API, allowing read/write, subject to user permissions
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The system is completely customisable. Authorised users can control the structure of the database completely,

Scaling

Independence of resources
Using scaling and auto-scaling abilities of Amazon AWS, the service can meet access by at least 5,000 concurrent users

Analytics

Service usage metrics
Yes
Metrics types
Using Google Analytics
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
They can do so using a reporting function, which exports into formats such as PDF, XLS, and XML. This function is available as a button within their Qi configuration. They can choose to export samples or their whole data.

Projects also usually include development time for the creation of bespoke reports for client use.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • JSON
  • XLSX
  • DOCX
Data import formats
  • CSV
  • Other
Other data import formats
  • JSON
  • XML

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.5% on a monthly basis
Approach to resilience
Each component is redundant and backed up to other resources in the same or different geographic locations in real time
Outage reporting
A public dashboard and email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
The creation of user accounts is limited to those with certain access levels, and so as well as each user having an individual username and password - they have to have been created by an existing user with the right permissions.
Access restrictions in management interfaces and support channels
Our management interfaces and support channels are all username and password protected. Access is by invite only.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Compliant with ISO 27001
Information security policies and processes
We follow industry standard procedures and create an employee culture that prioritises taking responsibility

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change management is recorded into the project management software. Every component of our services are tracked through their lifetime and
changes are assessed for potential security impact using industry-standard tools and procedures.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We run periodical pen tests to evaluate vulnerability.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Only authorised and vetted members of staff can submit code changes and alerts are sent to senior management for each code submission. Code reviews take place every quarter to insure consistency of each repository and service. Web services are also monitored using third party online services, such as Amazon Cloudwatch and Monitis.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Users report incidents though an online service desk at https://support.keepthinking.net or calling the office. Project managers assign priorities and developers to correct issues. We have a solid structure in place for quality control between developers, testers and project managers to insure problems are dealt with quickly and efficiently.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£795 to £1200 per person per day
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Time restricted version of the software are available, subject to configuration and training.

Service documents

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