Computer Application Services Limited
Workpro Complaints Management System
Workpro complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included. More case types can be added. Everything to do with a case in one place.
- 'Out-of-the-box' complaints and information requests workflows, configurable to your policies.
- Built-in standard reports library and flexible report creation tools.
- Track casework using comprehensive dashboards, case and task views.
- Quick and advanced search to access relevant cases and documents.
- Protect sensitive cases with user permissions. Allocate cases and tasks.
- Highly visible alerts ensure key dates and actions aren’t missed.
- All documentation stored within case record. Document bundling. Microsoft integration.
- Email and letter templates auto-populated with case data save time.
- Key system elements and permissions maintainable by authorised administrators.
- File management and GDPR compliance tools support data protection policies.
- Everything to do with your complaints in one secure place
- Complete visibility of all case activity, next steps and deadlines
- Confidence that process is correctly and consistently followed every time
- Improved collaboration and accountability with clear case and task ownership
- Real-time monitoring of case status and team performance.
- Increased productivity through better workload management and reduced admin
- Faster resolution lowers case handling costs and increases client satisfaction
- Compliance with regulation and policies reduces risk and protects reputation
- Easier, richer reporting from more accurate and complete data
- Issues nipped in bud using trend and root cause analysis.