Computer Application Services Limited
Workpro Complaints Management System
Workpro complaints management software improves complaints handling and reporting - while reducing costs and risks. Log and track all complaints, customer feedback and enquiries in one integrated system. FOI, EIR and SAR case types included. More case types can be added. Everything to do with a case in one place.
- 'Out-of-the-box' complaints and information requests workflows, configurable to your policies.
- Built-in standard reports library and flexible report creation tools.
- Track casework using comprehensive dashboards, case and task views.
- Quick and advanced search to access relevant cases and documents.
- Protect sensitive cases with user permissions. Allocate cases and tasks.
- Highly visible alerts ensure key dates and actions aren’t missed.
- All documentation stored within case record. Document bundling. Microsoft integration.
- Email and letter templates auto-populated with case data save time.
- Key system elements and permissions maintainable by authorised administrators.
- File management and GDPR compliance tools support data protection policies.
- Manage all complaints from one secure online system
- Ensure consistency and fairness in complaints handling and resolution
- Improve case correspondence and log all documentation
- Track case activity with clear visibility of next steps
- Improve productivity, reducing time taken on cases
- Ensure complaint handling complies with policies and regulation
- Maintain full accountability with a chronological audit trail
- Monitor complaints status and team performance in real-time
- Produce management reports easily from rich, accurate data
- Spot trends and analyse root causes for improvement initiatives.
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