JAC Computer Services Limited

JAC Pharmacy Management and Stock Control System

Implementation of a pharmacy managegement system on a private cloud. The system will be interfaced to third party systems and provides all the service required for a pharmacy to operate in an NHS environment s Implementationand support services are provided.


  • integrated Pharmacy Management and Stock Control System
  • High Resilience Architecture
  • Fully integrated modular system
  • Scaleability
  • Evidence based development
  • Actual pricing methodology
  • integration with EPMA
  • Reporting Capability
  • Homecare Module
  • Automated Robot Integration


  • Accurate reporting on financial issues and receipts to cost centres
  • Reduced downtime to users
  • Supports multiple hospitals or mutiple Trusts on a single system
  • patients dispensing history will asscociated issues and costs
  • Ensures software is developed to meet NHS Pharmacy working practice
  • System balances between receipts and issues reducing financial queries.
  • Enables faster supply of medication to patients
  • Enables pharmacy to create and individulise reports on workflow.
  • provides additional income generation for NHS Trusts,
  • Enables accurate picking and issuing of drugs increasing patient safety


£30000 to £200000 per unit

Service documents

G-Cloud 10


JAC Computer Services Limited

Nigel Toms



Service scope

Service scope
Service constraints Support is provided on warranted server specification during specific hours
System requirements
  • 3.1 Ghz 4 core processor
  • 16 Gb RAM
  • Two disks 400Gb and 100Gb
  • Windows Server 2012 R2 64 bit

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Refer to supplier documentation
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels JAC provide support based on a SLA covering 4 response levels all included at the same price. Response times vary from 30 minutes for a category one call and 1 hour fix to 15 days for a category 4 response with a fix in the next release. Support is provided through a customer services and technical services help desk.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started 15 days Onsite training is provided, with 15 days project management and 5 days go-live support. Additional training is provided for specialised modules or for very large sites.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can extract their data using SQL queries or ODBC cals to the system data dictionary. These can be extracted in various formats.
End-of-contract process At the end of the contract the Customer can extract their data and install on another third party system in a specified format agreed by each party at an additional cost alternatively the Customer can contract with JAC to continue using the service.

Using the service

Using the service
Web browser interface Yes
Using the web interface Refer to supplier documentation.
Web interface accessibility standard None or don’t know
How the web interface is accessible Refer to supplier documentation
Web interface accessibility testing Refer to supplier documentation
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Transactions are allocated different priorites therefore a dispensing priority is higher than an ordering priority ensuring the Pharmacy Departments main buiness of labelling or Dispensing takes priority over other users.
Usage notifications Yes
Usage reporting
  • API
  • Email


Infrastructure or application metrics Yes
Metrics types Memory
Reporting types API access


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls Please refer to supplier documentation
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability "Availibiliy is 99%. In the event that services fail to conform to Service Levels, the Supplier willl take such actions to remedy its performance, and/or the Customer shall have the right to apply performance remedies, as specified in the SLA.
Refer to documentation for further information.
Approach to resilience All installations are on a private cloud using a shadow server architecture. All transactions written to the main server are copied to a shadow server. In the event the main server fails the DNS can pointed at the IP address of the shadow server and a full service is restored to all users.
Outage reporting There is resource manager software supplied which provides service outages to the Customer

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels All access levels are under the control of the customer using passwords with associated priveledges dependent on their role within the customer.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication
Devices users manage the service through Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Refer to service definition
ISO/IEC 27001 accreditation date Refer to service definition
What the ISO/IEC 27001 doesn’t cover Refer to service definition
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes JAC are ISO9001 and ISO27001 accredited and our IQMS policies detail our information security policies and all members of staff have to follow these policies

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach If the Supplier or the Customer, during the implementation of the Contract, see the need for change to the functions or performance of the System, or to any details of the Contract, the Customer may at any time request, and the Supplier may at any time recommend, such change and propose an amendment to the Contract in accordance with the formal change control procedure detailed in any contract. Neither the Customer nor the Supplier shall unreasonably withhold its agreement to any change. No amendments to the Contract shall be valid unless they have been agreed in writing.
Vulnerability management type Supplier-defined controls
Vulnerability management approach As a clinical system supplier we emply a Clinical Safety Manager to comply with SCCI 1029 who produces a risk and hazard report on the system.
Protective monitoring type Supplier-defined controls
Protective monitoring approach JAC monitors all software via its CRM system which can be accessed by its customers. All incidents are logged as a priority with a response time as per the SLA agreed between the Customer snd Supplier.
Incident management type Supplier-defined controls
Incident management approach JAC monitors all software via its CRM system which can be accessed by its customers. All incidents are logged as a priority with a response time as per the SLA agreed between the Customer snd Supplier.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Refer to supplier documentation
How shared infrastructure is kept separate Refer to supplier documentation

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £30000 to £200000 per unit
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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