Data Analytics and Business Intelligence
Our approach to data visualisation and analytics considers how we can make use of data that will inform, inspire and add value. We take advantage of the ‘creative data’ trend and have developed social media dashboards, campaign measurement trackers, infographics, rich interactive visualisations and self-service business intelligence reports.
- Creation, design and hosting of interactive dashboards and data visualisations
- Creation of self-services dashboards
- Integration and display of multiple datasets on a single dashboard
- Realtime analysis
- Experience with PowerBI and SQL Server Reporting Services
- Incorporate branding and corporate style into reporting outputs
- Public and private dashboards and reports
- Secure dashboards with advanced access control (user groups, permissions)
- Improved economic forecasting based on information analysis
- Better identification of consumer trends and market direction
- Reduced risk due to the accurate appraisal of data
- Improved business resource allocation derived from understanding of market trends
£15000 per unit per year
2 1 0 2 0 1 0 6 6 1 0 0 0 7 2
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||A modern internet browser is required to use the service. The user interface is designed to work best on a desktop device, however the screens will render on a mobile device.|
|System requirements||Internet Browser Software|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Out of hours support can be provided at an additional cost|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Our standard support service is by email or phone between the hours of 0900-17:00 Monday to Friday.
There are two tiers of support within the Ecorys Incident Management process: First Line and Second Line support. First line support carry out diagnostics of incidents, and manage service disruptions relating to hardware infrastructure. Unresolved issues are passed to the Second Line support who are responsible for service recovery, software and data fixes. Clients can extend cover to include extended hours support outside of these times, which requires a separate agreement and an agreed costing structure.
|Support available to third parties||No|
Onboarding and offboarding
The service is fully documented, supported by online training videos. Onsite training can be provided at an additional cost.
A training database can be provided. Webinars can be provided where the user base is geographically spread.
An FAQ will be created to cover common data entry scenarios. This will be regularly updated as we receive feedback from users.
|End-of-contract data extraction||We provide full data export as part of the service. Data can be exported in CSV or Excel format.|
|End-of-contract process||Contract length covers support, hosting and maintenance. At the end of that term, clients are free to take their data and we provide reassurance that sensitive data is deleted.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Data visualisations are built to according to responsive web design principles and can be viewed on both desktops and mobile devices|
|Description of customisation||TBC|
|Independence of resources||We use Microsoft Azure Cloud servers that scale on real-time demand. As client demand increases, we monitor performance and ensure that additional cloud resources are available to maintain performance.|
|Service usage metrics||Yes|
|Metrics types||The system records the date and time of user logins and failed login attempts. Document upload, download and deletion activities are recorded along with details of when users generate reports.|
|Reporting types||Reports on request|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Excel and CSV exports|
|Data export formats||
|Other data export formats||Excel|
|Data import formats||
|Other data import formats||Excel used to facilitate the bulk import of data|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
|Other protection within supplier network||Only named administrators have access to client databases. This is controlled through Active Directory|
Availability and resilience
|Guaranteed availability||Microsoft 's Cloud Services SLA guarantees 99.5% uptime provision.|
|Approach to resilience||
The datacentre resides within Microsoft's Azure Cloud Platform. More information about the resilience of specific services can be found on the following links:
Azure SQL - https://azure.microsoft.com/en-gb/support/legal/sla/sql-database/v1_1/
Azure Virtual Machines - https://azure.microsoft.com/en-gb/support/legal/sla/virtual-machines/v1_8/
|Outage reporting||Email alerts are used to notify customers/users of any downtime or planned maintenance|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Access to management interfaces within the application are restricted to named users and user accounts are subject to strong password policies. For cloud related resources, access is controlled through Active Directory and only given to administrative users. Data masking techniques are used to protect sensitive data.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Description of management access authentication||Active Directory integration is available for organisations on Microsoft networks|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials Plus|
|Named board-level person responsible for service security||No|
|Security governance certified||No|
|Security governance approach||
We are Cyber Essentials Plus accredited.
Microsoft's Compliance Manager tool is used to help meet data protection and regulatory requirements when using Microsoft cloud services.
|Information security policies and processes||
Ecorys has established security and information policies and procedures based on the ISO/IEC 27001:2005 standard (Information security management systems – requirements). These procedures are seen as an essential part of the companies' internal operating procedures. Our internal policies cover people, processes and technology and includes password policies, social media usage and data policies. We are subject to annual security scans as part of our Cyber Essentials accreditation. Ecorys’ IT department has previously completed Europa’s Security Convention for Remote Access document, which describes our physical and logical protection measures of the working environment. We use Datasend (a secure file transfer service) to facilitate the transfer of files between clients and other 3rd parties.
Ecorys UK is a registered data controller with the UK Information Commissioners Office.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
An internal change control procedure is used by the Ecorys Digital Team. This is used to manage the change and release management of any information system or web application.
We follow OWASP principles as part of our software development processes.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Automated patch application (relating to server and network infrastructure) is achieved through Microsoft Azure.
Web applications are protected through use of 3rd party services (CloudFlare, Incapsula and Sucuri). In addition to notifications received from these services, we maintain active subscriptions to vulnerability alerting websites such as CVE, NVD and CERT-EU. These enable us to stay informed of new security threats and take appropriate action.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Nagios is used to monitor applications, websites and storage availability. In addition PRTG Network Monitor is used to monitor our servers, network and hardware. Notifications from 3rd party services such as CloudFlare, Incapsula and Sucuri are used to keep us informed of active security threats. Potential compromises are treated with high-priority and services and applications are patched accordingly.|
|Incident management type||Supplier-defined controls|
|Incident management approach||
Our first line and second line support teams follow a standard incident escalation procedure when dealing with reported incidents.
User can report incidents via email, phone or through our online helpdesk system (ManageEngine's ServiceDesk Plus).
Microsoft's Compliance Manager is used manage any potential incidents relating to data protection. Support tickets are reviewed periodically to identify where users are experiencing common issues and this information is used to inform future development of the software.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£15000 per unit per year|
|Discount for educational organisations||No|
|Free trial available||No|