Cantium Business Solutions

Fully Managed VoIP Telephony Support Solutions

Cantium’s VoIP hosted Telephony solution provides customers with business essential Telephony functionality via a platform that allows seamless communication across the business. Utilising collaboration features and enables functionality to manage communication from customers.

Features

  • SIP Trunks
  • IP Telephony
  • Direct Dial
  • Desktop Softphone Client (Windows & Apple)
  • Mobile Application (iOS, Android, Blackberry, Windows Phone)
  • Voicemail Service
  • Hunt Group/IVR
  • SIP Handset Integration
  • IM and Presence
  • Video & Audio conferencing

Benefits

  • Scalable to business growth
  • Flexible working – Single number contact
  • Cost Saving with SIP services
  • Fully Managed Service
  • Fast Service setup Delivery
  • Keep your existing Direct Dial numbers if required
  • Better Internal communication
  • Historical reporting
  • Call Management
  • Low Upfront Cost

Pricing

£295 to £950 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 0 8 4 1 8 1 5 8 6 7 9 9 0 2

Contact

Cantium Business Solutions

Bids Cantium

03000411115

bids@cantium.solutions

Planning

Planning service
Yes
How the planning service works
Our consultants and solutions architects can support with the planning, design, implementation of VoIP solutions.

We use ITIL best practice to deliver projects and have extensive experience of designing, developing and administering VoIP solutions in the public sector.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide a comprehensive programme of VoIP training designed for a range of users including administrative, financial and managerial staff.

We can also deliver bespoke sessions designed around individual requirements.

Training can be provided at one of our training venues or onsite as required.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Cantium will provide assistance when setting up and migrating to a new VoIP hosting solution or support model. Cantium enables customers to develop an appropriate governance model for their environment. Cantium will provide a suitable governance framework that enables delivery teams to implement the solution in a way that meets overall simplicity or the non-functional requirements of the architecture. By developing guidelines such as architecture principles and strategic drivers Cantium provides an environment for technical change to flourish. Cantium’s expert architecture team will derive a full understanding of the discrete domains within the architecture. This enables them to make informed decisions and advise customers on the most appropriate way to proceed with their change. Changes are then aligned to business domains or functions to ensure they deliver value. By analysing the estate this way, Cantium’s architecture experts are able to provide delivery and migration planning advice on how to implement the change required
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
How the quality assurance and performance testing works

We will work with the customer to determine and optimise the processes for their VoIP solution. As part of implementations we undertake Quality Assurance checks to ascertain overall performance.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
We support VoIP systems in both cloud, hosted and on-prem environments through our dedicated team consultants.

We operate a ICT service desk provision and online call logging/tracking through our single ITSM tool.

Our service desk and applications team can support remotely for issues that can be resolved either over the phone or by securely, remote accessing the end users system.

We can also provide onsite support for more complex or critical issues which are unable to be resolved remotely. We have a team of onsite engineers and support staff with extensive experience of supporting IT in the public sector

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 - Entire site/multiple site outage: Network, Telephony or Internet Target Response - 20 Minutes Target Resolution - 6 Hours P2 - Critical Support Incident, Service Affecting over 50% users down Target Response - 1 Hour Target Resolution - 10 Hours P3 - Urgent support incident, service affecting more than 1-50% of users Target Response - 1 Working Day Target Resolution - 3 Working Days P4 Target Response - 1 Working Day Target Resolution - 4 Days Support incident, single user down P5 - Non-service affecting fault Target Response - 2 Working Days Target Resolution - 5 Working Days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a standard support service delivering to the following SLA: P1 - Entire site/multiple site outage: Network, Telephony or Internet Target Response - 20 Minutes Target Resolution - 6 Hours P2 - Critical Support Incident, Service Affecting over 50% users down Target Response - 1 Hour Target Resolution - 10 Hours P3 - Urgent support incident, service affecting more than 1-50% of users Target Response - 1 Working Day Target Resolution - 3 Working Days P4 Target Response - 1 Working Day Target Resolution - 4 Days Support incident, single user down P5 - Non-service affecting fault Target Response - 2 Working Days Target Resolution - 5 Working Days Onsite support may be required with response times varying depending on location and priority level

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Various

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£295 to £950 per person per day
Discount for educational organisations
Yes

Service documents

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