Cirro

Managed InTune

We can take over an existing or build a new InTune environment for you. We scope requirements, create policies and build the InTune framework. Deploying InTune to all users, adhering to your security policies.

We can migrate users from legacy Active Directory to InTune for MDM or BYOD.

Features

• Highly secure Object Storage
• Ultra low cost
• Pay for storage only, no additional charges apply
• 99.999999999% SLA on Data Durability
• Ultra fast read/write speed
• Next Generation Object Storage Solution and Service
• Supports S3, NFS, SMB
• Access via any browser or viaAPI's

Benefits

• Low cost
• High quality
• One off - lifetime fee for Cloud Storage available
• Highly interoperable
• Pre-integrated 3rd party applications
• Back-up, archiving & storage

£0.02 a gigabyte a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

207996903536523

Contact

Michael Owen
020 3418 0412
michaelo@cirro-solutions.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: In the case of a cloud-based offer, the solution doesn't have any requirements on the buyer side other than an internet connection. With reference to the on-premise service, the buyer shall provide space in its data centre/IT environment together with IT connectivity and power supply lines. As for the rest, the solution is Zero-Touch i.e. requires manual intervention from the buyer neither for maintenance nor for expansions.
• System requirements: Users device capable of IP based connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically 30mins to 2 hour response time, dependant on customer SLA
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The standard (Silver) support is included in the price of the solution and provides email and phone service 9 to 5 (UK time) Monday to Friday and includes: - 1st, 2nd and 3rd level with quarterly reporting on SLA compliance - Proactive remote monitoring of system's health - File System's SW rolling updates - 10% Net additional storage available as buffer Additional support services such as 8x7 or 24x7 with on-site support are available at extra costs
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training is provided both as onsite or online on how to configure the solution to be operated. Two levels or tranining are available: - Admin Training program which is targeted to the admin users of the solution as well as those with a need to maintain it. On completion of this program, the participants will be able to: • Master The SwARM storage structure and components. • Master The SwARM storage networking and capacity planning and design methods. • Master The SwARM storage system configuration and management. • Master The SwARM storage system features principles, key technologies, deployment and configurations. • Master The SwARM storage system maintenance and troubleshooting - Advanced Users Training which is targeted to the end users of the solution. On completion of this program, the participants will be able to: • Understand the main technology benefits of The SwARM storage solution. • Master The SwARM S3 and APIs connectivity methods. • Master The SwARM Web interfaces utilities. • Master The SwARM Clients options connectivity.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: The contract and Sales Order will detail all the pricing elements for the delivery and running of the services as and when the agreement ends. The customer may wish to extend for an additional or shorter term, these commercial terms can be accommodated under G-Cloud10 guidelines / restrictions. Upon expiration of the Contract or in cases of withdrawal or cancellation and termination for any reason, the Client has the power to make copies of the Content hosted on the infrastructure in the 14 days following the occurrence of the events mentioned above. Upon expiration of that period, The SwARM | Cynny Space will delete the Content, except in cases when its conservation is required for the fulfilment of legal obligations, regulations or requests from relevant authorities. The Client can choose its preferred solution to perform the backup/download of the Content stored into The SwARM. However, The SwARM | Cynny Space can support the customer in data migration. In this case a formal SoW will be produced to detail the level of involvement required from The SwARM | Cynny Space to transition data. This is charged on a Time & Materials basis with rates detailed at the start of the Agreement.
• End-of-contract process: The Public Cloud Storage solutions pricing includes: - Object Storage service from any region; - Pro-active monitoring; - File System & software rolling updates - Redundancies to deliver 99,999999999% data durability; - Access tools (S3 compatible APIs, Virtual Block Storage, development tools)

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Smaller view, same funcaitonality
• Service interface: Yes
• Description of service interface: System administration and user management
• Accessibility standards: None or don’t know
• Description of accessibility: Via standard web browser or API
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The solution natively supports AWS S3 protocol through the usage of HTTPs RESTFul APIs. Furthermore, connectors also support NFS/SMB which enables S3 Buckets to be exported, mounted and accessed from NFS/SMB clients. These connectors are gateways and are included in the proposed solution and can run d in the form of a Linux Container or elsewhere in the form of a Virtual Machine or physical server. Easy-to-use development tools (SDK) are available for further developments or integrations as required. S3 AWS SDK can be used to write any kind of script in a variety of languages; furthermore The SwARM SDK is also available for integrating the S3 AWS SDK with AIM level API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Can be bespoke to suit customer requirements, SLA and integrations with 3rd party systems

Scaling

• Independence of resources: This is guaranteed by the architecture of the solution which is based on a network of hundred micronodes working in a peer-to-peer mode and therefore capable of processing simultaneously thousands of concurrent accesses to the system. Furthermore, from a data separation standpoint, each user of the system is granted his dedicated space name which can be accessed only through user authentication which is based on a key-pair protocol. Only the public key is passed during the communication. The private key (delivered to user only) is used to cypher each request. user authentication

Analytics

• Service usage metrics: Yes
• Metrics types: Amount of storage; Amount used, amount free; Read / write
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: CynnySpace

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Automatically via 3rd party application; Manually by drag & drop
• Data export formats: Other
• Other data export formats:
  • S3
  • NFS
  • SMB
  • RAW/Native format
• Data import formats: Other
• Other data import formats:
  • S3
  • NFS
  • SMB
  • 3rd Party application - (eg.Veeam)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Standard Cloud service:; - Data durability of 99.999999999%; - System uptime of 99.95%; ; Bespoke or onsite is variable based on requirements
• Approach to resilience: The solution is comprised of a hundred of distributed microsevers, each one has a dedicated HDD working in parallel. Each microserver stores a chunk of data, which is also replicated into other nodes (according to an erasure coding scheme) this ensures the 99,999% uptime since the architecture is not just built as N+1 redundancy but rather N:M redundancy. In addition to this embedded N:M redundancy, the solution deployed in each data centre is equipped with: - 4 redundant Top of Rack (TOR) switches to guarantee continuous operation, each of them has independent power supplies; - From each switch, two redundant IT connectivity lanes are available (AKA as red and blue lines) which are directly connected to the respective NICs on each node in The SwARM. - At least two access hub units responsible for IPv4/IPv6 conversion, each of them equipped with two hot-swappable PSUs, connected to different power supplies. Furthermore, the solution is deployed inside datacentres which are compliant with UNI CEI EN ISO/IEC 27001:2017 and ISO 14001:2015 regulations for cloud services delivery.
• Outage reporting: The notifications about planned maintenance outages is reported via email communication. In general each customer has access to the support centre - via email and phone - which provides continual updated on any incidents and the support desk pro-active keep customers informed. This process covers: core platform and network incidents, service and networking incidents. Should a major incident occur, a Root Cause Analysis is completed and delivered to affected users, these details: Problem, Severity & Impact, Timeline of Events, Root Cause, Category, Corrective Action Taken, Preventative Action Taken and Service Improvement Actions to mitigate future risk.Actions to mitigate future risk.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces are only accessible by named and security vetted individuals via a two factor authenticated session on an IPSEC v2 VPN tunnel. Multiple failed attempts automatically lock the individual user account with automated notification sent. All passwords are timed and must be unique and can't be recycled.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IQS Standards Audits Division
• ISO/IEC 27001 accreditation date: 16/07/2018
• What the ISO/IEC 27001 doesn’t cover: All aspects of our Cloud Services are covered by this certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • The Datacentres hosting the equipments are ISO/IEC 27001:2013
  • The Datacentres hosting the equipments are ISO 14001:2015
  • The Datacentres hosting the equipments are ISO 9001:2015
  • Cirro holds ISO 27001, 0991, 14001, 22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security. Our providers are accredited to the appropriate standards, such as ISO 27001, 9001 and 14001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes made by the Customer to their Cloud environment which they support themselves is done so at the Customers risk. Where The SwARM provides Support of the Customers environment, all change requests must be formally submitted and approved by SwARM, they are fully audited and assessed against risk. The request has to include: 1. Reason a. Improving security b. Improving performance or functionality c. Reduce operational overhead or cost 2. Request to be approved by SwARM’s: a. Service Manager b. System Architect c. InfoSecurity 3. Change request must include: a. Expected outcome b. Test plan c. Roll-back plan d. SoW
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within The SwARM's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our service management processes are ITIL V3 aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware
• Incident management type: Supplier-defined controls
• Incident management approach: Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £0.02 a gigabyte a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-day free trial up to 50GB
• Link to free trial: https://cirro-solutions.co.uk/cloud-computing-services/object-storage-s3-nfs-smb-50-less-than-aws-s3/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.