This G-Cloud 8 service is no longer available to buy.

The G-Cloud 8 framework expired on Friday 28 July 2017. Any existing contracts with CDS are still valid.
CDS

EPiServer Find

EPiServer Find is a search engine that empowers developers to build great search experiences on web sites, intranets and just about any type of system that has textual content. EPiServer Find recognizes that you know your data best and allows you to query it using your own domain model.

Features

  • Enterprise free text search
  • Multi-language stemming and phonetics support
  • Highlighted summaries
  • Related queries and Autocomplete
  • Crawl external websites
  • Search in files/attachments
  • Statistics and search optimization
  • Custom weighting of results
  • Index any custom .NET data type
  • 24/7 Fully managed and supported service

Benefits

  • Automatically synchronizes with CMS content
  • Create automated landing pages
  • Improved on-page and long tail SEO
  • Optimize searches to key content
  • Scalable to changing user demands
  • Collect content from multiple sources in one place
  • Peace of mind with 24/7 support and SLA
  • Boost conversions with Guided Search
  • Get insights into your visitors needs and behaviour
  • Powerful tools for marketers to manage your data

Pricing

£290 an instance a month

  • Minimum contract period: Year
  • Excluding VAT

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 8

Service ID

2 0 7 9 0 6 3 5 5 2 0 1 7 7 2

Contact

CDS Jonathan Astin
Telephone: 07904 570073
Email: jonathan.astin@cds.co.uk

Support

Support service type
  • Service desk
  • Email
  • Phone
Support accessible to any third-party suppliers
Yes
Support availability
24/7/365 on platform and event management
Standard support response times
Start time for Major incidents (e.g. Website down) 30 mins; Target Resolution Time 2 hours
Incident escalation process available
Yes

Open standards

Open standards supported and documented
Yes

Onboarding and offboarding

Service onboarding process included
Yes
Service offboarding process included
Yes

Analytics

Real-time management information available
Yes

Cloud features

Elastic cloud approach supported
Yes
Guaranteed resources defined
Yes
Persistent storage supported
Yes

Provisioning

Self-service provisioning supported
No
Service provisioning time
3 days
Service deprovisioning time
3 months according to contract

Open source

Open-source software used and supported
No

Code libraries

Languages your code libraries are written in
  • Microsoft .NET
  • Elastic Search
  • Javascript / AJAX

API access

API access available and supported
Yes
API type
EPiServer .NET API

Networks and connectivity

Networks the service is directly connected to
Internet

Access

Supported web browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari
Offline working and syncing supported
No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Vendor certification(s)
  • EPiServer is a Microsoft Gold Partner
  • EPiServer Premium UK Partner
  • EPiServer UK partner of the year 2014
  • OpenText Premium UK Partner
  • MicroStrategy Premium UK Partner

Identity standards

Identity standards your service uses
  • OAuth
  • WSFed

Data storage

Datacentres adhere to the EU code of conduct for energy-efficient datacentres
Yes
User-defined data location
Yes
Datacentre tier
TIA-942 Tier 1
Backup, disaster recovery and resilience plan in place
Yes
Data extraction/removal plan in place
Yes

Data-in-transit protection

Data protection between user device and service

Asset protection and resilience

Datacentre location
Data management location
Legal jurisdiction of service provider
EU
Datacentre protection
Yes
Data-at-rest protection
Secure data deletion
Other secure erasure process
Service availability
99.9%

Separation between consumers

Cloud deployment model
Private cloud
Type of consumer
Anyone - public
Services separation
Yes
Services management separation
Yes

Governance

Governance framework
No

Configuration and change management

Change impact assessment
Yes

Vulnerability management

Vulnerability assessment
Yes
Vulnerability monitoring
Yes
Vulnerability mitigation prioritisation
Yes
Vulnerability tracking
Yes
Vulnerability mitigation timescales
Yes

Event monitoring

Event monitoring
Yes

Incident management

Incident management processes
Yes
Consumer reporting of security incidents
Yes
Security incident definition published
Yes

Personnel security

Personnel security checks

Secure development

Secure development
Yes
Secure design, coding, testing and deployment
Yes
Software configuration management
Yes

Supply-chain security

Visibility of data shared with third-party suppliers
Yes
Third-party supplier security requirements
Yes
Third-party supplier risk assessment
Yes
Third-party supplier compliance monitoring
Yes

Authentication of consumers

User authentication and access management
Yes
User access control through support channels
Yes

Separation and access control within management interfaces

User access control within management interfaces
Yes
Administrator permissions
Yes

Identity and authentication

Identity and authentication controls

Secure service administration

Service management model

Audit information provision to consumers

Audit information provided
None

Secure use of the service by the customer

Device access method
Training
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan.astin@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.