Visionist

Correspondence Tracking System (Sharepoint - Automated Workflows)

A Sharepoint (Office 365) based Correspondence Tracking Service which provides automated workflow. Deployed within Cabinet Office on local servers for elevated security, but replicable within cloud services. DevOps and ServiceOps capability with industry leading experts to rapidly deploy a Microsoft Office integrated solution.

Features

  • Real Time Reporting
  • Correspondence Tracking Capability
  • Automated Workflow
  • Integration with Microsoft Office
  • Cloud Service (Office 365)
  • Option for on premise implementation (Private Cloud)
  • Sharepoint Development Service

Benefits

  • Sharepoint Integrated Correspondence Tracking
  • Automated Workflow
  • Correspondence Management and Reporting

Pricing

£1 to £4 per user per month

Service documents

G-Cloud 10

206773086793098

Visionist

Peter Miller

+44 (0)20 3883 8201

info@visionist.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Sharepoint
Cloud deployment model Public cloud
Service constraints None
System requirements Sharepoint Licensing

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday - Friday 0800-1800
Saturday - Sunday 1000-1600
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Monday - Friday 0800-1800
Saturday - Sunday 1000-1600

Technical Account Manager is assigned to the client for initial on boarding and on a regular basis to ensure service satisfaction
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User Documentation is freely available from the client portal.
Additional configuration and on boarding can be arranged according to our SFIA rate card.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction Export of policy configuration and operational reports
End-of-contract process At the end of the contract, the service will terminate. Customers will simply need to repoint their DNS services to an alternative service and remove the client application from the central software deployment tool.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile Apps provide a slim version of the desktop features.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Testing completed with Jaws and Dragon
API Yes
What users can and can't do using the API Sharepoint API
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our service is fully customisable to suit your specific correspondence tracking requirements.

Scaling

Scaling
Independence of resources Cisco public hosted cloud service with 100% uptime over the last 5 years. Fully scalable to millions of users without any impact on service performance. Resilient routing.

Analytics

Analytics
Service usage metrics Yes
Metrics types Full reporting engine on end user devices, by user, device, group, location. Full reports on security activity by threat, location, type.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Within the web portal
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 100% service availability
Approach to resilience Resilient routing to resilient Cisco public cloud data centres
Outage reporting Email alerts and a public dashboard.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Other
Other user authentication Pre-installed client application with one time machine certificate for service access
Access restrictions in management interfaces and support channels Web based API controlled by username and password - to be granted to service and security managers only. Access within the portal can be restricted by individual or group of users.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Ex-CESG CLAS Advisor assured
  • IASME and Cyber Essentials Self Assessment

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Independently verified processes for Visionist security. Cisco ISO27001 for public hosted cloud service.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Cisco public hosted service with 100% uptime. Change management beyond our control.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Cisco manage the full end to end threat analysis with machine learning and artificial intelligence applications.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Cisco manage their end to end service for protective monitoring.
Incident management type Supplier-defined controls
Incident management approach Cisco manage the end to end Incident Management approach

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1 to £4 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trial. Help with end user device / AD integration and portal configuration available at our published SFIA rates.
Link to free trial https://www.visionist.consulting/contact-us

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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