CONTRACTSONLINE LTD

Digital (Agile) Services for Cloud Transformation

We offer government customers and buyers a wide range of business and user-centric services designed to help transition to Cloud, maintain and support Cloud services and provide continuous development, including digital transformation. Our Cloud support services for Delivery Managers, Product Owners, UI/UX and User Researchers are all offered Outside IR35.

Features

  • Full Digital (Agile) services for your transformation programme
  • Support in specifying and selecting vendors and supplier services
  • Implementation and transition planning of new services
  • Ad-hoc support to the Buyer's wider business as required
  • Exit planning of incumbent services including TUPE support
  • Backlog activity and priority analysis
  • Strategy design, development, planning and execution
  • Standard and custom reporting
  • Liaison with other government bodies and stakeholder groups
  • Support of Government ICT Strategy (inc GDS)

Benefits

  • Outside IR35 managed service or outcome-based service
  • Fixed price outcomes for projects and BAU initiatives
  • Expertise delivered on a work package basis
  • Skilled resources familiar with civil service competencies
  • Professional stakeholder engagement and management
  • Support for business cases, spend approvals and benefits realisation
  • Communications and liaison support to GDS and Cabinet Office
  • Services provided to Good Industry Practice
  • Support of the Technology Code of Practice
  • Knowledge transfer as part of exit planning

Pricing

£350 to £995 per unit

  • Education pricing available

Service documents

G-Cloud 10

206236412892306

CONTRACTSONLINE LTD

Gurjiv Khehra

07802 790 690

info@contractsonline.co.uk

Planning

Planning
Planning service Yes
How the planning service works We help Buyers with the planning phase for the implementation of cloud hosting or cloud software by acting as the digital (agile) management workstream that writes the specifications and scope of the cloud services during the planning phase. This includes the end to end digital (agile) products to inform the transformation programme for the Buyer to deliver the implementation of the cloud services.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We help Buyers with the migration phase to the cloud or between cloud services by acting as the digital (agile) management workstream that writes the specifications and scope of the cloud services to be migrated from incumbent service provider to replacement cloud service supplier. This includes the digital (agile) products to inform the transformation programme for the Buyer to deliver the implementation of the migration services.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works We help Buyers with the ongoing support of Cloud hosting and software services by acting as the digital (agile) management workstream that supports service management, as a managed service, for the Buyer. This includes ensuring the Buyer meets its obligations in the services and mitigates any risk in any aspect of the cloud services. On-going support includes implementation and transition, in-life service management and smooth exit of the cloud services.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond to 100% of e-mails within three (3) Working Days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels As set out under the headings of Email and Phone support.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £350 to £995 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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