Human+

Robotic Process Automation (RPA)

Human+ provides multi-vendor robotic process automation (RPA) (including Thoughtonomy, Blue Prism, UiPath). The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.

Features

  • Frictionless automation of IT and business processes.
  • On Demand Hosted Robotic Process Automation (RPA).
  • Infrastructure, Application and Process Agnostic.
  • Infinitely Scalable Cloud Platform.
  • Flexible commercial models.
  • Includes Enterprise RPA functionality.
  • Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue.
  • Integrated Intelligent Orchestration, Scheduling and Management.
  • Automation Component Library with access to Distributed Digital Objects.
  • Extensible functionality for OCR, ICR, Cognitive, Machine Learning and NLP.

Benefits

  • Reduces operating costs.
  • Increased efficiency.
  • 100% accuracy and consistency.
  • Industry-leading productivity 24x7x365.
  • Accelerated digital transformation.
  • Improved customer experience / enhanced citizen outcomes.
  • Optimised shared virtual resource.
  • Faster process and task execution.
  • Improved security, audit and regulatory compliance (ISO27001 Accredited).
  • Instantly scalable resource on demand.

Pricing

£333 to £4500 per licence per month

Service documents

G-Cloud 11

204909475341311

Human+

David Biden

07716315194

bids@human-plus.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements None – infrastructure, application and system-agnostic

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Response times will vary according to the customer's requirements and will be defined in the Service Level Agreement (SLA). Support calls are classified according to severity/impact. Priority 1 calls (highest priority level) are guaranteed a response within 1 hour. Lower (non-urgent) calls will typically be answered within a working day. Response times can be tailored to meet a customer's needs via the SLA, including extending response time guarantees outside of business hours, including weekends. Pricing for the support service will vary according to the customer's needs, as defined in the SLA.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing Web chat services have been assessed for use with assistive technology such as screen-readers, screen magnification software, high-contrast browser settings, and navigation assistance software (including non-reliance on mouse inputs and support for keyboard shortcuts) across a range of browsers.
Onsite support Yes, at extra cost
Support levels Bronze (Standard) Support - Monday - Friday 9.00am - 5.00pm. Silver (Enhanced) Support - Monday - Friday - 7.00am - 7.00pm (at an extra cost). Gold (Complete) Support - 24 / 7 / 365 (at an extra cost).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online & Classroom Based Training Options Mentor Programme Remote & Onsite Implementation Teams Pre & Post Sales Support End User Documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Process data can be downloaded in an XML format.
End-of-contract process Automation Configurations and Assets are retained by the client and service is terminated.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
API Yes
What users can and can't do using the API Most RPA vendors offer extended API capabilities in line with a defined (client specific) automated routine.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Full customisation to customer requirements to deliver intelligent automation benefits

Scaling

Scaling
Independence of resources Each client has a dedicated environment

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of active instances Virtual Workforce utilisation Virtual Workforce activity logs
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Thoughtonomy, Blue Prism, UiPath + other selected vendors

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Process data can be downloaded in an XML format.
Data export formats Other
Other data export formats XML
Data import formats Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Platform availability 99.95%
Approach to resilience Architectural, platform and datacentre resilience, further information available upon request
Outage reporting Client communications via agreed channels

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Role based access and Privilege Identify Management operating under a JiTJea approach.
Access restriction testing frequency At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes In line with ISO27001 accreditation and governance procedures

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach In line with ISO 27001 accredited governance procedure
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach In line with ISO 27001 accredited governance procedure
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach In line with ISO 27001 accredited governance procedures
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach In line with ISO 27001 accredited governance procedures

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £333 to £4500 per licence per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Not all vendors offer a free trial option. However:

The Community Edition of the UiPath platform is free of charge and has no time limit. There is online support only. Software is available for onsite trials, PoC's and pilots, at no charge, subject to signing an NDA.
https://www.uipath.com/freetrial-or-community
Link to free trial https://www.uipath.com/freetrial-or-community

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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