Robotic Process Automation (RPA)
Human+ provides multi-vendor robotic process automation (RPA) (including Thoughtonomy, Blue Prism, UiPath). The software emulates how humans use existing applications and systems to automate a wide range of operational and business processes. Deployed rapidly and non-disruptively, it requires no replacement of systems, deployment of agents, software development or system integration.
- Frictionless automation of IT and business processes.
- On Demand Hosted Robotic Process Automation (RPA).
- Infrastructure, Application and Process Agnostic.
- Infinitely Scalable Cloud Platform.
- Flexible commercial models.
- Includes Enterprise RPA functionality.
- Integrated Web Initiation Portal, Autonomic Scheduling and Digital Service Catalogue.
- Integrated Intelligent Orchestration, Scheduling and Management.
- Automation Component Library with access to Distributed Digital Objects.
- Extensible functionality for OCR, ICR, Cognitive, Machine Learning and NLP.
- Reduces operating costs.
- Increased efficiency.
- 100% accuracy and consistency.
- Industry-leading productivity 24x7x365.
- Accelerated digital transformation.
- Improved customer experience / enhanced citizen outcomes.
- Optimised shared virtual resource.
- Faster process and task execution.
- Improved security, audit and regulatory compliance (ISO27001 Accredited).
- Instantly scalable resource on demand.
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||None – infrastructure, application and system-agnostic|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||Response times will vary according to the customer's requirements and will be defined in the Service Level Agreement (SLA). Support calls are classified according to severity/impact. Priority 1 calls (highest priority level) are guaranteed a response within 1 hour. Lower (non-urgent) calls will typically be answered within a working day. Response times can be tailored to meet a customer's needs via the SLA, including extending response time guarantees outside of business hours, including weekends. Pricing for the support service will vary according to the customer's needs, as defined in the SLA.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AA or EN 301 549|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||Web chat services have been assessed for use with assistive technology such as screen-readers, screen magnification software, high-contrast browser settings, and navigation assistance software (including non-reliance on mouse inputs and support for keyboard shortcuts) across a range of browsers.|
|Onsite support||Yes, at extra cost|
|Support levels||Bronze (Standard) Support - Monday - Friday 9.00am - 5.00pm. Silver (Enhanced) Support - Monday - Friday - 7.00am - 7.00pm (at an extra cost). Gold (Complete) Support - 24 / 7 / 365 (at an extra cost).|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Online & Classroom Based Training Options Mentor Programme Remote & Onsite Implementation Teams Pre & Post Sales Support End User Documentation|
|End-of-contract data extraction||Process data can be downloaded in an XML format.|
|End-of-contract process||Automation Configurations and Assets are retained by the client and service is terminated.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|What users can and can't do using the API||Most RPA vendors offer extended API capabilities in line with a defined (client specific) automated routine.|
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Full customisation to customer requirements to deliver intelligent automation benefits|
|Independence of resources||Each client has a dedicated environment|
|Service usage metrics||Yes|
|Metrics types||Number of active instances Virtual Workforce utilisation Virtual Workforce activity logs|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Thoughtonomy, Blue Prism, UiPath + other selected vendors|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||No|
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Process data can be downloaded in an XML format.|
|Data export formats||Other|
|Other data export formats||XML|
|Data import formats||Other|
|Other data import formats||XML|
|Data protection between buyer and supplier networks||
|Data protection within supplier network||IPsec or TLS VPN gateway|
Availability and resilience
|Guaranteed availability||Platform availability 99.95%|
|Approach to resilience||Architectural, platform and datacentre resilience, further information available upon request|
|Outage reporting||Client communications via agreed channels|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Role based access and Privilege Identify Management operating under a JiTJea approach.|
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||In line with ISO27001 accreditation and governance procedures|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||In line with ISO 27001 accredited governance procedure|
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||In line with ISO 27001 accredited governance procedure|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||In line with ISO 27001 accredited governance procedures|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||In line with ISO 27001 accredited governance procedures|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£333 to £4500 per licence per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
Not all vendors offer a free trial option. However:
The Community Edition of the UiPath platform is free of charge and has no time limit. There is online support only. Software is available for onsite trials, PoC's and pilots, at no charge, subject to signing an NDA.
|Link to free trial||https://www.uipath.com/freetrial-or-community|