Salesforce Implementation and Support

No matter where you are on your Salesforce journey, we have almost certainly walked on the same well-trodden path. We have the resources, skills, knowledge and understanding to maximise your Salesforce implementation and investment.


  • Salesforce healthcheck
  • Salesforce advisory and implementation services
  • Salesforce Community Cloud
  • Salesforce Service Cloud
  • Salesforce Sales Cloud
  • Salesforce Marketing Cloud
  • Pardot
  • Field Service Lightning
  • Salesforce Platform


  • Improve Return on Investment
  • Increase Adoption
  • Enable business transformation
  • Rapid implementation methodology
  • Managed service focused on ongoing benefits realisation
  • Improved Reporting to support effective decision making
  • Cost effective, value and outcome driven


£350 to £1,300 a unit a day

  • Education pricing available

Service documents

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G-Cloud 12

Service ID

2 0 3 2 5 1 0 5 0 0 5 8 8 3 2


Cognition24 Tim Chisnall
Telephone: 07767806098


Planning service
How the planning service works
Cognition24 will conduct a series of workshops with the Client to understand the organisation and the outcomes they need, allowing us to define and document requirements for their business processes.

We then work with the Client to take into account software functionality and industry best practices to complete the high level solution design and plan the roadmap for the solution.

We adopt an agile approach to enable the Client to identify priorities and achieve benefits quickly. Our iterative approach takes account of overall solution design and wider organisational goals and objectives. It manages costs more effectively and reduces the impact on internal resources which in turn improves user adoption.
Planning service works with specific services
Hosting or software services the planning service works with


Training service provided
How the training service works
Our training strategy is dependent on the needs of the Client organisation.

We have experience in the design of appropriate training materials, delivered through virtual classrooms, online self-paced learning and live classroom sessions.

Our training is aligned to helping the organisation achieve the outcomes it is looking for, enabling users with the right technology to make their jobs more rewarding day-to-day and driving a quick return on investment.

Our Training strategy adopts a mentored where appropriate. This increases user adoption and improves the transfer of knowledge to key stakeholders.
Training is tied to specific services
Services the training service works with

Setup and migration

Setup or migration service available
How the setup or migration service works
We configure and play back the solution through a series of sprints. In parallel we work with the Client on the migration and cutover strategy and plan, all the while taking into account their change management strategy. Ensuring the organisation is ready for the business change being enabled by the solution.

Our FastStart implementation methodology enables our Clients to start realising the return on investment within weeks not months.
Setup or migration service is for specific cloud services
List of supported services

Quality assurance and performance testing

Quality assurance and performance testing service

Security testing

Security services

Ongoing support

Ongoing support service
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
We provide a flexible, managed service support model for Salesforce and its integrated ecosystem, including FinancialForce and XCD.

Salesforce is continually developing, and we understand better than most that this brings certain challenges. Keeping up to date with improvements, enhancements and changes can feel like a full-time job. With a new release twice a year and documentation of around 400 pages, it can be an impossible task without the resources and skills to review, evaluate and choose which features will benefit your organisation.

Our Salesforce Managed Service takes on the responsibility for you. We’ll manage your environment and if required any connected applications. This gives you peace of mind with transparent and manageable expense. Our Salesforce Managed Service can also provide you with additional flexible support as and when required to allow you to focus on running your organisation.

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1: Target response time: One (1) Business Hour
Priority 2: Target response time: Eight (8) Business Hours
Priority 3: Target response time: 48 Business Hours
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
1st line - incident logging and end-user service requests
2nd line - technical support for Salesforce Admin and simple development tasks
3rd line - more complex support issues and development requirements


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)


£350 to £1,300 a unit a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.