Xantura Limited

OneView

OneView helps the public, charitable sector to improve outcomes by; enabling the integration and sharing of multi-agency data and the application of advanced analytics.

The product supports a full lifecycle; from data ingest to insight integration of insight into existing case management systems.

Features

  • Information Governed, citizens / household single view using multi-agency data
  • Natural language generation capability: Family chronologies and automated case summaries
  • Integration of case summaries into existing case management systems
  • Artificial intelligence / predictive analytics / advanced analytics
  • Intervention analytics to understand impact of services
  • Advanced analytics using cross agency pseudonymised datasets
  • Accelerated Information Governance agreements, enduring approach
  • MDM, covering ETL, data quality, data matching, data pseudonymisation
  • Partner information sharing portal, to view, refer and request information
  • Solution designed to support multi-agency data sharing

Benefits

  • Children’s; timely support escalation / reduction, preventing crisis, building resilience
  • Adult’s; Delayed need to escalate health and social care interventions
  • Housing; Reduce homelessness applications through holistic early intervention
  • Debt; Improved collection rates and mitigate impact on vulnerable groups
  • Fraud, error detection: (RBV) Risk stratification to support investigations
  • Community safety: Prevention recidivism and repeat victimisation
  • Advanced analytics identify risks earlier and effectivelly target interventions
  • Fostering multi-agency working to provide best interventions and their impact
  • Natural Language Generation operational efficiencies reduce front-line administration
  • Breathing Space; platform to enable councils to fullfil their obligations

Pricing

£12,000.00 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.dale@xantura.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 0 2 6 9 9 7 4 3 6 7 2 8 1 7

Contact

Xantura Limited Mark Dale
Telephone: 07834 777456
Email: mark.dale@xantura.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
There are no constraints
System requirements
  • Windows operating system
  • Java
  • Connection to Xantura Secure Cloud via VPN or PSN

User support

Email or online ticketing support
Email or online ticketing
Support response times
Initial response time
Target response time to respond to any queries or requests for support or Service Requests. 60 Minutes
High Priority
An issue that generates a catastrophic production problem in which your production systems are down or not functioning; loss of production data and no procedural workaround exists. 60 Minutes
Normal Priority
An issue where thers is a problem where your system is functioning but in a reduced capacity. 300 Minutes
Low Priority
A Low Priority issue is for a general questions, request for a modification. There is no impact on the quality of the product. None
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
The support is generally available during the standard working day and is chargeable. Special arrangements can be accommodated and are also chargeable.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We typically do initial training as part of our implementation program with a client. Training is delivered through a combination of classroom based learning, and video tutorials
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can extract data on a periodic basis from platform. This approach can support both local BI analytics as well as supporting contract-end
End-of-contract process
The following services are included in the contract: Data is deleted from the platform and user access is revoked. Final data extracts are produced and supplied to clients as CSV files

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Master Data Management services are accessible through a secure web portal, Fusion Data Exchange.
End user services are also accessible through a secure web portal, OneView
Accessibility standards
None or don’t know
Description of accessibility
Accessibility requirements are considered as part of User Interface design activities. Please contact us for more details.
Accessibility testing
Narrator functionality in Microsoft Edge.
API
Yes
What users can and can't do using the API
Please contact us for more information.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can define data flows into the system Users can create data visualisations Users can manage data quality, data correction Users can create their own predictive risk models

Scaling

Independence of resources
The underlying technology platform is fully virtualised and with full redundancy designed / built in. All components of the software and underlying serevers can be scaled independently - with one to one mapping between resources and clients where needed. Forward planning of client demand supports the integration of new hardware into the platform.

Analytics

Service usage metrics
Yes
Metrics types
Data processing overview including reports on files processed, rejected, data quality metrics. We also provide risk model performance metrics. We can provide service usage metrics, broken down by data sharing protocols.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
CSV files or access through secure web services
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
97.5% Target Service Availability
Approach to resilience
The underlying technology platform is fully virtualised and with full redundancy designed / built in. All components of the software and underlying serevers can be scaled independently - with one to one mapping between resources and clients where needed. Forward planning of client demand supports the integration of new hardware into the platform.

Hybrid cloud configuration also facilitates the migration of services between secure public and private cloud infrastructure as needed.
Outage reporting
Outages could be reported via email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
2 level authentication based on Role Based Access Control/Data Sharing Protocols and customisable to buyer requirement
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
Audit 27th July 2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001 and ISO9001 PSN accredited (by arrangement)

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and change management processes available on request
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Servers are patched fully automatically, where appropriate, and patches are applied within one month of release.
SIEM software performs monthly internal vulnerability scans across all systems.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
SIEM system (AlienVault) performs constant monitoring and alerting
Response to compromise would depend on the nature of the issue, but would typically involve immediate network isolation of affected systems, followed by investigation and remediation or recovery – where appropriate.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Yes, there are pre-defined processes for common events.

Users report incidents through the Ticketing system with appropriate alert or reach out to the client manager depending on severity.
Incident reports can be made available according to client requirement;

Incident Management Response Times:
High Priority : 60 Minutes;
Normal Priority : 300 Minutes;

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
Other
Other public sector networks
Publis Services Network (PSN) by arrangement

Pricing

Price
£12,000.00 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.dale@xantura.com. Tell them what format you need. It will help if you say what assistive technology you use.