Axis12 Limited

Drupal 8 to Drupal 9 Migration

Drupal is a Content Management System designed for high volume and complex website needs. Updates, security fixes and enhancements will no longer be provided for Drupal 8 beyond November 2021. Axis12 are experts in Drupal and can provide a seamless and safe migration service for you.


  • Drupal 8 to 9 migration service
  • Review current Drupal 8 setup and remove deprecated code
  • Provide site structure recommendations ahead of move to Drupal 9
  • Backup existing content throughout the migration process
  • Provide Drupal 8 and 9 parallel environments
  • Synchronise Drupal 8 and 9 environments with migration scripts
  • Seamless cutover service between Drupal 8 and 9 for continuity
  • Axis12 can offer ISO 27001 Certified Drupal 9 hosting


  • Drupal 9 contains no deprecated parts
  • Drupal 9 contains updated third-party dependencies (Symfony)
  • Drupal 9 will be supported with new features going forward
  • Drupal 9 will be supporting with security fixes going forward


£350 to £850 per person per day

Service documents


G-Cloud 11

Service ID

2 0 1 4 9 7 3 0 8 1 4 1 3 4 8


Axis12 Limited

Luke Harrop

+44 (0)845 519 5465


Planning service Yes
How the planning service works Our AGILE and PRINCE2 qualified delivery teams have vast experience of managing and delivering projects using a range of approaches. By clearly defining the phases of the initial delivery – from discovery and concept to design and development – we can choose the method that fits best with your organisation.
An Agile approach (e.g. SCRUM) can be extremely effective in offering you early sight of software, rapid development, incremental delivery and regular prioritisation of features.
Waterfall methods (e.g. PRINCE2) are preferred by some clients because they allow monitoring of progress via more traditional means – such as detailed project plans and Gantt charts – that are more in keeping with their internal governance structures.
Recently, we’ve developed ways to use a blended approach effectively, providing agile and rapid delivery with flexibility of prioritisation and specification alongside the structure, accountability and predictability that comes with a Waterfall approach.
Our project delivery is supported by systems that manage the detailed specifications, including acceptance criteria, user stories and results from functional and non-functional testing. These are available to our internal staff, and staff from third parties and partners to ensure clear specifications are available to everyone involved in the delivery.
Planning service works with specific services No


Training service provided Yes
How the training service works Axis12 have a number of existing training courses and manuals that we have developed over the years in response to client requests for various levels of training coupled with the system integration. We have found our courses to be extremely effective in getting novices to a position where they feel confident in performing the tasks required as part of their daily jobs; as well as for taking more advanced users to the next level of site management.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Every customer will have their own unique setup and particular challenge be it integrations, large data cleaning, or legacy system support. We typically like to start very early scripting the majority of the migration. We generally treat infrastructure as code so all aspects are automated and scalable. For customers who are venturing into the cloud for the first time often this can be an intimidating task as services have often been run on site with physical hardware. Separation and consolidation of services is key, realising huge cost savings, but this requires a very structured phased repeatable approach. Microservices is often a very good fit as it gives you the flexibility you need.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Axis12 ensure consistent quality in our delivery through the planning, setting and implementation of specific and measurable quality objectives in line with ISO9001 principles. Our dedicated Account Manager, in consultation with our client’s project team, will work together to produce quality objectives with associated milestones, which will then be constantly monitored throughout the delivery process.
In all work Axis12 carry out we strive to ensure that the responsibilities for managing service delivery are clear and appropriately allocated between us and our client. No matter which management methodology is applied, we prefer to ring-fence quality standards so they cannot be compromised. This ensures high levels of usability for the end user and maximum flexibility for the client.
Our performance team will do an initial assessment of requirements including number of users, traffic flows, heavy transaction within the system and design a specific performance test.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security incident management
  • Other
Other security services SC cleared individuals

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Axis12 support most open source products and any other products run on Linux based systems.

Service scope

Service scope
Service constraints No constraints. We support both remotely and onsite.
Our expertise lies in open source products.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Acknowledgement of questions raised in a support ticket is conducted within 5 minutes. Tickets are triaged and actioned in accordance with our strict SLAs, which range from 60mins through to 5 business days depending on the urgency and severity of the issue.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing Axis12 use Olark for web chat communications. Olark is independently verified for accessibility.
Support levels Axis12 provide a range of different support ranging from 24/7 x 365 through to Core hours: Office hours (08:30 – 17:30 Monday to Friday on standard UK business days). Costs vary depending on level of service required and staff type. Every client will have a named account manager experienced in diagnosing and directing requests to the correct resource.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)


Price £350 to £850 per person per day
Discount for educational organisations No

Service documents

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