BrightCloud Technologies Limited

BrightCloud - Citrix Cloud Migration

This service provides design, planning and migration implementation for anyone looking to move from on-premises deployment of Citrix to utilising Citrix Cloud. Citrix resource locations can include Azure, AWS or BrightCloud Flexible Hosting Infrastructure (FHI) oe WorkSpace as a Service from BrightCloud.

Features

  • Architecture design and suitability review
  • Migration planning and implementation
  • Ongoing Support and Management of the platform

Benefits

  • Straightforward migration to latest version of Citrix
  • Ensures the environment is constantly up to date
  • Eliminates or reduces need for management of on-premise infrastructure
  • Provides choice of VDI, Hosted Shared Desktops or a mix
  • Access any application from any device anywhere

Pricing

£3300 per instance

  • Education pricing available

Service documents

G-Cloud 11

200895122995633

BrightCloud Technologies Limited

Duncan Little

0370 770 9722

sales@bright-cloud.net

Planning

Planning
Planning service Yes
How the planning service works We provide a full assessment of needs and current implementation and then produce a proposed design and implementation plan complete with costs and ROI.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Citrix Cloud
  • Citrix XenApp and XenDesktop

Training

Training
Training service provided Yes
How the training service works We provide knowledge transfer workshops for Citrix Cloud
Training is tied to specific services Yes
Services the training service works with
  • Citrix Cloud
  • Citrix XenApp and XenDesktop

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We provide all necessary services to plan and migrate to Citrix Cloud and optionally provide ongoing support and management services
Setup or migration service is for specific cloud services Yes
List of supported services Citrix Cloud

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We use sophisticated tools to provide measurements of application performance before and after migration to provide assurance and evidence that the planned objectives have been achieved.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works We provide a full range of support and management services for Citrix Cloud, Citrix XenApp and XenDesktop. Options include :-
Proactive managed service for the environment with regular health checks to ensure it continues to operate at it's best and provide your users with great application performance.
Reactive escalation support working with your internal teams to provide the in depth Citrix expertise

Service scope

Service scope
Service constraints Support and management is provided remotely
On site support is available at the Initiate/Influence rate form the SFIA rate card

User support

User support
Email or online ticketing support Email or online ticketing
Support response times P1 - 15 mins
P2 - 2 hours
P3 - 4 hours
P4 - 8 hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 A
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Proactive support and managed services are provided with monitoring technology automatically escalating incidents to the helpdesk. Only proactive support customers receive strategic advice and technical account management.
Reactive support is provided to our contract customers on an agreed basis and discharged on a retainer with no limit to the amount of support.
Ad hoc support is provided on a time and materials basis, customers buy a bank of support calls upfront and these are called off during a 12 month period.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £3300 per instance
Discount for educational organisations Yes

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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