Holhooja Ltd.

Avane IoT Cloud Analytics and Rules Engine as Service

Avane IoT Analytics and Rules Engine is robust IoT platform that enables the efficient adoption of IoT technology for your organisation.

The platform is a scalable IoT solution for medical, retail, education, local government and is provided with central and delegated, alerts, real-time processing and many more features.

Features

  • Flexible Cloud IoT Platform As a Service
  • Allows rapid development of IoT solutions
  • Tracking Engine
  • Rules Engine
  • Reporting Engine
  • API Interface for incoming / outgoing orchestration
  • Multi-Tenancy and Multi-Hierarchy Management framework
  • AWS Scalable Environment
  • On-Premise Option / Siloed Databases
  • Mobile Networking, Analytics, Alerts, API Library

Benefits

  • Ready to use IoT Platform
  • Customisation Services for fit to purpose
  • Analyse incoming data in real time
  • Carry out rule based decisions based on incoming data
  • Highly Secure Data Structure Framework
  • Affordable Licensing Model
  • Design and Architecture Services available
  • Accelerated Solution Development for fast adoption

Pricing

£1 to £5 a device a month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

2 0 0 7 4 1 8 8 7 6 5 2 9 2 6

Contact

Holhooja Ltd. Government Cloud Team
Telephone: 07736552007
Email: gcloud@holhooja.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
You will need to provide your own IoT device and architect their sensory requirements; then you will require an IoT Gateway to route IoT sensory data to our platform; then all you need is a web browser to manage the environment.
System requirements
  • Web Browser
  • IoT Devices
  • IoT Gateway

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 8 working hours. Support is provided by us.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our baseline support is based on the following:

P1 : Critical Incidents, Initial Response Goal : 4 Business Hours,
P2: Major Incidents, Initial Response Goal : 2 Business Days,
P3 : Minor Incidents : 2 Business Days.

Support Available : 09:00 ‐ 17:00

A Customer Success /technical account manager may be available subject to feasibility and at a mutually agreed price

For On Premise, a discussion is required to determine the scope and is subject to feasibility.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We will help you review the requirements and suitability of the standard solution. We offer at an additional charge architecture and design service to prepare you to implement an IoT based solution within your organisation.

IoT devices are a key item to ensure that functionality and adoption of the service. Holhooja can help you select the most appropriate IoT devices or the adoption of mobile phone devices as an IoT device in the short term.

We can also assist you in the design and network integration for mobile IoT devices to associate with a dedicated or shared wireless access point (WAP / BLE / RFID).

We offer you a comprehensive on-boarding experience which includes training the administrator, monthly customer service calls, documentation, and support.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Video documentations
  • Learning Guides
End-of-contract data extraction
Reports are available on the Administration dashboards and can be reproduced upon the termination of each training delivery. Report can be download the report data as CSV files.
End-of-contract process
Access to the Cloud platform will be disconnected; Customer Data is securely wiped from Avane.ai Data Centres.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile version is application based based on service
Service interface
No
API
Yes
What users can and can't do using the API
REST API
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Service is built on the highly scalable AWS infrastructure

Analytics

Service usage metrics
Yes
Metrics types
Both:
- Phishing Reports
- Training Reports
can be reviewed through the Admin Dashboard.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Avane.ai

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
User Training Reports can be exported by trainees and training administrators using the web interface.
Data export formats
CSV
Data import formats
Other
Other data import formats
Manual importing of trainee email addresses

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% availability
In the unlikely event of non-SLA compliamce, non-availability would be refunded by compensation time.
Approach to resilience
Service is built on a highly resilient infrastructure
Outage reporting
By email to customers

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Undisclosed
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Avane.ai has the following Cyber Security Management Structure:
- Head of Cloud Security, Compliance and Certifications
- Cloud Compliance and Certification Manager
- Cloud Security Technical Manager
- Cloud Security and Compliance Sales Support Manager

Security Policies:
Our Cloud tenants are hosted at Amazon Web Services (AWS). AWS has been certified according to ISO 27001, DSS and other standards (http://aws.amazon.com/compliance/). It features extensive physical security measures and is independently audited. Audit reports can be obtained directly at AWS Compliance
(http://aws.amazon.com/compliance/contact/).

Avane.ai ensures that Customer data stays confidential and cannot be tampered with through an end-to-end implementation of HTTPS from devices to applications

All functionality of Avane.ai is implemented with secure REST APIs.

Detailed Auditing and retention is agreed with the customer based on storage and real-time capacity.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
In line with ISO 20000 process
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
In line with ISO 27001.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A number of SIEM best practices are employed in safeguarding and monitoring information service such as:

o Compliance
o Access control
o Perimeter Defences
o Resource Integrity
o Intrusion Detection
o Malware Defence
o Acceptable Use
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
In line with ISO 20000

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1 to £5 a device a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
For serious interest, Avane.ai can offer a limited time and device setup as a "Proof of Concept" to enable the organisation to evaluate its requirements and start its IoT Analytics Journey.
Link to free trial
Please contact us to arrange

Service documents