Content+Cloud Ltd

Service Management, Solution Integration and Management with ServiceNow

Content+Cloud will act as an agent of clients to provide federated service brokerage, technical integration, ITIL based process integration and business engagement; alongside having specialist skills and wide ranging capability in the delivery of support services, tooling, ticket management and user support for small organisations and large enterprises.

Features

  • Provide overarching management of cloud services and on premise services
  • Client specific dashboard and multi-supplier metrics
  • Cross functional and cross supplier reporting and management information
  • Support supplier selection and contracting with future suppliers
  • Business case assessment, review and development
  • Assessment, recommendation and implementation of applications, technologies and services
  • Migration and transition of services, both new and legacy systems
  • Change and transition planning and delivery
  • ServiceNow support, configuration and management
  • ITIL Service Management, Incident, Problem, Change using ServiceNow

Benefits

  • Specialist support provider, invested in delivering high quality, tailored services
  • Cross service provider service management and multi supplier collaboration
  • Receive supplier agnostic management
  • Receive integrated management and service desk
  • Gain flexible service management and service desk support
  • Expert service brokerage, integration and management
  • Cross supplier tooling and ticket management
  • ITIL Service Management, Incident, Problem, Change using ServiceNow
  • ServiceNow operational excellence in Service Management and ITIL processes

Pricing

£550 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 9 9 5 3 8 7 7 3 2 1 8 4 3 6

Contact

Content+Cloud Ltd Jack Perschke
Telephone: 0333 241 7689
Email: bids@contentandcloud.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services
  • Other
Other security services
  • Enterprise Mobility + Security consulting
  • Microsoft Cloud Security consulting

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Depends on the priority of the ticket. Initial responses are tied into our response SLAs, however response times for general questions are not targeted. Response times at weekends will depend on whether weekend support is taken up.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Support levels
Our 24/7 service desk puts an experienced team of highly-qualified engineers at your disposal. We have an enviable reputation for providing the kind of support your employees really want. Our service is a true round-the-clock, enterprise-grade managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on severity - Critical (10 minutes), Standard (45 minutes), Low (90 minutes). These response times apply to outside of normal business hours (including weekends) subject to a 24/7 support agreement being in place. We also provide a Remote Help Desk service and Out of Hours service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@contentandcloud.com. Tell them what format you need. It will help if you say what assistive technology you use.