The Eduserv Managed IaaS service looks after the day-to-day running of your cloud infrastructure. We'll take care of your VMs, undertaking provisioning, housekeeping, AV and patching. This service can only be purchased in combination with our Secure Cloud Compute, Private Cloud Compute or UKCloud Compute IaaS platforms.
- Provision VMs, operating systems (Windows and Linux) and connectivity
- Includes Managed OS, Managed DR, Managed Backups and Protective Monitoring
- Provides monitoring, patching, anti-virus (AV), managed firewalls and reporting
- Compatible with DevOps practices and cloud orchestration tools
- Managed VPN, PSN Assured, PSN Protected, N3 and Janet connectivity
- ITIL service integration and service management (SIAM) and 24x7 support
- UK-based, security cleared (SC) staff providing managed cloud security
- Backed by our ISO27001 certification and 24/7 NOC SOC
- Complements Secure Cloud Compute, Private Cloud Compute, UKCloud Compute
- Free your staff to focus on business critical strategic work
- Reduce costs with our economies of scale
- Virtual hosting managed by 24/7 SOC and cloud service desk
- Ensure compliance with service management and security standards
- Improve security and uptime of services
- Increase agility and efficiency
- Increase reliability of services
£31 per virtual machine per month
01225 474 349
|How the planning service works||
Eduserv can provide a variety of planning services through related G-Cloud services including our Cloud Adoption Assessment, Cloud Strategy and Roadmap, Cloud Design, Cloud Migration and Cloud Advisory Services.
Eduserv caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program.
Each stage has a structured, well defined engagement plan with associated inputs, tools, workflow and deliverables. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
|Planning service works with specific services||No|
|Training service provided||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||
Eduserv can provide a variety of setup and migration services through related G-Cloud services including our Cloud Adoption Assessment, Cloud Strategy and Roadmap, Cloud Design, Cloud Migration and Cloud Advisory Services.
Eduserv has experience of helping a wide range of organisations at various stages in the process of migrating from on-premise to cloud computing, as well as between cloud providers. As a not-for-profit organisation, our mission is to help customers achieve their business and cost-saving targets so we have lots of experience in helping public sector organisations consolidate and migrate to more efficient and sustainable hosting environments.
Our services help accelerate strategic cloud adoption via a series of professional services engagements which cater for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding.
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
Eduserv testing services are available via G-Cloud under our Cloud Advisory and Security Advisory Services. Performance and load testing is carried out to determine the performance of the system under normal and high loads and analyses performance of key data such as response times, CPU and memory utilisation. A customised set of tests is planned depending upon the performance metrics required.
Tools used for performance and load testing include WebLOAD and BlazeMeter.
We also provide other forms of testing, including unit/modular testing, functional/link testing, system testing, integration testing, security testing, resilience and disaster recovery testing, availability testing and accessibility testing.
|Security testing service||Yes|
|Security testing type||
|Other security testing||Cyber Resilience Assessment|
|Accredited security testers||Yes|
|Security testing accreditations||
|Other security testing accreditations||OCSP|
|Certified Professional (CCP) risk analysts||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Under our managed service products we offer support for both hosting and software. These services include Managed AWS, Managed Azure, Managed Database, Managed Office 365, Managed Application, Managed IaaS, Software Asset Management as a Service, Website & Digital Platform Development and Support, Managed Website Protection and Protective Monitoring as a Service.
Services are supported by Eduserv's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications. We offer three levels of support: Basic, Standard and Premium, which range from straightforward web portal based support to true 24/7 support provided from our Service Desk and Operations Centre support teams.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Immediately|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
We provide three different support levels for our Managed Services: Basic, Standard and Premium. For details and costs, please see the service definitions and pricing documents in our listings for Managed Application, Managed IaaS, Managed AWS, Managed Azure, Managed Database, Managed Office 365 and Website & Digital Platform Development and Support.
All our managed services are supported by a team of cloud support engineers, backed up by specalist subject matter experts covering fields including networking, security and applications.
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£31 per virtual machine per month|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|