Eduserv

Managed IaaS

The Eduserv Managed IaaS service looks after the day-to-day running of your cloud infrastructure. We'll take care of your VMs, undertaking provisioning, housekeeping, AV and patching. This service can only be purchased in combination with our Secure Cloud Compute, Private Cloud Compute or UKCloud Compute IaaS platforms.

Features

  • Provision VMs, operating systems (Windows and Linux) and connectivity
  • Includes Managed OS, Managed DR, Managed Backups and Protective Monitoring
  • Provides monitoring, patching, anti-virus (AV), managed firewalls and reporting
  • Compatible with DevOps practices and cloud orchestration tools
  • Managed VPN, PSN Assured, PSN Protected, N3 and Janet connectivity
  • ITIL service integration and service management (SIAM) and 24x7 support
  • UK-based, security cleared (SC) staff providing managed cloud security
  • Backed by our ISO27001 certification and 24/7 NOC SOC
  • Complements Secure Cloud Compute, Private Cloud Compute, UKCloud Compute

Benefits

  • Free your staff to focus on business critical strategic work
  • Reduce costs with our economies of scale
  • Virtual hosting managed by 24/7 SOC and cloud service desk
  • Ensure compliance with service management and security standards
  • Improve security and uptime of services
  • Increase agility and efficiency
  • Increase reliability of services

Pricing

£31 per virtual machine per month

Service documents

G-Cloud 9

195013671275160

Eduserv

Tim Hobday

0117 313 8294

sales.operations@eduserv.org.uk

Planning

Planning
Planning service Yes
How the planning service works Eduserv can provide a variety of planning services through related G-Cloud services including our Cloud Adoption Assessment, Cloud Strategy and Roadmap, Cloud Design, Cloud Migration and Cloud Advisory Services.
Eduserv caters for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding. We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, roadmap and end-state architecture, and manage the change program.
Each stage has a structured, well defined engagement plan with associated inputs, tools, workflow and deliverables. Engagements are led by a dedicated and specialist cloud professional services team that bring a diverse range of skills and experience across commercial, technical and security domains.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Eduserv can provide a variety of setup and migration services through related G-Cloud services including our Cloud Adoption Assessment, Cloud Strategy and Roadmap, Cloud Design, Cloud Migration and Cloud Advisory Services.
Eduserv has experience of helping a wide range of organisations at various stages in the process of migrating from on-premise to cloud computing, as well as between cloud providers. As a not-for-profit organisation, our mission is to help customers achieve their business and cost-saving targets so we have lots of experience in helping public sector organisations consolidate and migrate to more efficient and sustainable hosting environments.
Our services help accelerate strategic cloud adoption via a series of professional services engagements which cater for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Eduserv testing services are available via G-Cloud under our Cloud Advisory and Security Advisory Services. Performance and load testing is carried out to determine the performance of the system under normal and high loads and analyses performance of key data such as response times, CPU and memory utilisation. A customised set of tests is planned depending upon the performance metrics required.
Tools used for performance and load testing include WebLOAD and BlazeMeter.
We also provide other forms of testing, including unit/modular testing, functional/link testing, system testing, integration testing, security testing, resilience and disaster recovery testing, availability testing and accessibility testing.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
  • Other
Other security testing Cyber Resilience Assessment
Accredited security testers Yes
Security testing accreditations
  • Tigerscheme
  • Other
Other security testing accreditations OCSP
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Under our managed service products we offer support for both hosting and software. These services include Managed AWS, Managed Azure, Managed Database, Managed Office 365, Managed Application, Managed IaaS, Software Asset Management as a Service, Website & Digital Platform Development and Support, Managed Website Protection and Protective Monitoring as a Service.
Services are supported by Eduserv's in-house team of cloud support engineers, backed up by specialist subject matter experts covering fields such as networks, security and applications. We offer three levels of support: Basic, Standard and Premium, which range from straightforward web portal based support to true 24/7 support provided from our Service Desk and Operations Centre support teams.

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Immediately
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels We provide three different support levels for our Managed Services: Basic, Standard and Premium. For details and costs, please see the service definitions and pricing documents in our listings for Managed Application, Managed IaaS, Managed AWS, Managed Azure, Managed Database, Managed Office 365 and Website & Digital Platform Development and Support.

All our managed services are supported by a team of cloud support engineers, backed up by specalist subject matter experts covering fields including networking, security and applications.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £31 per virtual machine per month
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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