Amazon Web Services

Basic Support

All customers receive Basic Support included with your AWS account. All plans, including Basic Support, provide 24x7 access to customer service, AWS documentation, whitepapers, and support forums.

Features

  • Customer Service/Communities - 24x7 access to customer service/documentation/support-forums
  • Best Practices - Access to 4 core Trusted Advisor checks
  • Health status and Notifications - Access to Personal Health Dashboard

Benefits

  • 24x7 access to customer service
  • Access to AWS documentation, whitepapers, and support forums.

Pricing

£0 per unit

Service documents

G-Cloud 10

193958692957600

Amazon Web Services

Chris Hayman

+44 (0) 7825112477

aws-gcloud@amazon.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels N/a

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Pricing

Pricing
Price £0 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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